Peoria Toyota

Regular maintenance Excellent service. Thorough and comprehensive. However the making of the appointment was a real disappointment. I called and scheduled for 11:30 on a Excellent service. Thorough and comprehensive. However the making of the appointment was a real disappointment. I called and scheduled for 11:30 on a Friday. When I showed up, I was informed that that time was only for drop offs and if I waited it would be at least 3 hours. This was never explained to me so I wasted 1 1/2 hours that day. I rescheduled for the following Tuesday. More

Very helpful They were so gracious and helpful in working with me, in spite of the fact that I didn't have an appointment. They kept me informed as to when they c They were so gracious and helpful in working with me, in spite of the fact that I didn't have an appointment. They kept me informed as to when they could get me in and when the care would be done. More

Knowledgeable and helpful staff The team at Peoria Toyota was very helpful and able to find the vehicle we wanted within a week. Nic was a very knowledgeable and helpful in selectin The team at Peoria Toyota was very helpful and able to find the vehicle we wanted within a week. Nic was a very knowledgeable and helpful in selecting the vehicle. The finance staff was able to get us through the finance process quickly and made everything as painless as buying a car can be. More

Early Arrival I arrived early with granddaughter because of schedule for other appointments/ errands in Peoria. Service coordinator said she would try to and actua I arrived early with granddaughter because of schedule for other appointments/ errands in Peoria. Service coordinator said she would try to and actually did work me in as early as she could to help us on our way. I was kept abreast of progress and consulted. Granddaughter enjoyed the amenities, as did I. Everyone was friendly. More

Service Good, I just took my Highlander in for routine maintenance, but still Amanda told me almost exactly how long it would be before it was finished and that she I just took my Highlander in for routine maintenance, but still Amanda told me almost exactly how long it would be before it was finished and that she would be at lunch then so Ben would finish things up with me. Both did a great job. Unfortunately there weren’t any car washes that day so I didn’t get that portion of my service. Also, I made my appointment online which worked well. But there is either a website or training issue in those cases because I just got an email about missing my appointment. This has happened every time I have made my appointment online and is really annoying. At least this time it was after the appointment versus getting an erroneous ”appointment cancellation” email in the past. More

Awesome Service Always I’ve always had a great service at Pearl Toyota. The dealership, service department and customer services are very nice, courteus, professional a I’ve always had a great service at Pearl Toyota. The dealership, service department and customer services are very nice, courteus, professional and friendly in many ways. More

RAV 4 purchase Will tell family and friends Joe Zigler was great! Very pleasant facility I’m from Bloomington and the difference in dealerships was a major factor in Will tell family and friends Joe Zigler was great! Very pleasant facility I’m from Bloomington and the difference in dealerships was a major factor in my purchasing decision. Will try to take to Peoria Toyota for servicing More

Great Service & Workmanship We were very satisfied to have Amanda Pratt as our Service Manager. She explained what would be done & how long it would take---also had a nice lende We were very satisfied to have Amanda Pratt as our Service Manager. She explained what would be done & how long it would take---also had a nice lender car available for us! She even stayed later than her hours to welcome us back (& give us our bill!)! So amazing to have such good providers when your bearings are deteriorating! Thanks to your mechanics, all is well with our braking system! More

Gracious and persistent! Despite a tricky problem this team was gracious and persistent in solving it! The shuttle there and back was appreciated. A great team effort. Thanks! Despite a tricky problem this team was gracious and persistent in solving it! The shuttle there and back was appreciated. A great team effort. Thanks! More

Service appointment Check in was quick and friendly. Service attendant said the work would take about 1 hour but actually only took 30 minutes. Waiting area is very comfo Check in was quick and friendly. Service attendant said the work would take about 1 hour but actually only took 30 minutes. Waiting area is very comfortable More