Peoria Toyota

Unfortunately this doesn't allow a separate review for the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van the service department separate from the sales department. The service department is horrible. 3 times we've left there with more wrong with our van than when we left it. This has cost us thousands of dollars to get these problems fixed. The 1st time we toik it in for new tires and a few days later one of the wheels fell off while I was driving. Fortunately I was able to get pulled off the road and didn't cause an accident but it caused a ton of damage. The 2nd time we took it in for routine maintenance and left with the check engine light coming on. We had to take it back multiple times (of course getting charged each time) to make it stop. This final time our van was making a noise and they found a bearing bad on our water pump. We chose not to get it fixed and when we picked it up our AC wasn't working. There was absolutely nothing wrong with our AC when we dropped it off there. They now quoted us an extra $1700 for a new compressor. We can't afford to keep paying thousands of dollars for their mistakes. We're done. We won't be back for anything More

Good response from internet dept. -Matt. Was able to work a fair price and deal went thru quick with no hassle -Matt. Was able to work a fair price and deal went thru quick with no hassle More

I agreed with negative reviews. This dealership does not care about their customers. I sent an email to one of the Internet Directors, whose name is Matt Barkley to ask for a new This dealership does not care about their customers. I sent an email to one of the Internet Directors, whose name is Matt Barkley to ask for a new vehicle that I saw on their website and never received a response. I also sent a request for a quote on the Toyota's website to the dealership and did receive a response from another Internet Directory, whose name is Matt Trosclair. He asked me if there are any more questions that he can answer. I replied to him with my questions and never received his response. I have no idea how this dealership got the Customer Satisfaction Award in 2019. Please don't waste your time to deal with people at this dealership. More

Ashton in the Service Department was amazing! She was knowledgable and very accomodating. She definitely goes above and beyond. She was knowledgable and very accomodating. She definitely goes above and beyond. More

They were quick to respond back and never hassled me to make a deal. I'm so glad I found this car and that Matt in the internet department was able to help me out. make a deal. I'm so glad I found this car and that Matt in the internet department was able to help me out. More

Good customer service ! practice social distance everyone had a mask. I would recommend this do this anymore awesome accommodated me coffee water and snacks while I waited had a mask. I would recommend this do this anymore awesome accommodated me coffee water and snacks while I waited More

EXCELLENT DEALERSHIP! I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough wit I absolutely love coming to O’Brien Toyota of Peoria. Whenever I take my car in for service here, the service technicians are always very thorough with their inspection and my vehicle is always in and out. I don’t think I have ever waited longer than an hour for service to get completed! I would highly recommend O’Brien Toyota of Peoria to anyone looking to get quality service done to their vehicle! More

ACTIONS speak louder than WORDS worked internet price with Scott, went to dealership with trade-in and worked out deal. Told him I needed to call other dealer I had worked with just worked internet price with Scott, went to dealership with trade-in and worked out deal. Told him I needed to call other dealer I had worked with just to let them know. This was my wife's trade and after speaking with her, she wanted other dealer to appraise the car. The other dealer also needed to see the vehicle. I explained situation to Scott and this is where it turned ugly when the sales manager got involved. The sales manager informed me "we" had a deal so my response was I had signed nothing and that my wife wanted her vehicle appraised by other dealership. The deal wasn't off yet. His actions were pissy, he turned and mumbled something,walked into glass office and made some remark to group that were inside and they all laughed,clapped and cheered. When he came out with my keys I called him on it and his response was "what, I'm just getting your keys" and walked off. Never got his name, no introductions whatsoever. I shook Scott's hand and explained what had just occurred was totally unprofessional then left dealership. Peoria had the better price. I bought new vehicle this day elsewhere. For me, Principles are better than price. I was always taught "actions speak louder than words", this could not have been more true. This particular sales manager needs to realize it is we the CUSTOMER that are responsible for his handsome six figure salary. More

Conceals known issues with used car This dealership actively concealed mechanical issues with a used Avalon they sold to me recently. I was not told about the car’s issues which amounted This dealership actively concealed mechanical issues with a used Avalon they sold to me recently. I was not told about the car’s issues which amounted to about 20% of the vehicle’s value. After confronting the dealer, they admitted they knew the part was broken but refused to replace the part for free or to take the vehicle back. I am now suing this dealer in Peoria, case # 18-L-292, for consumer fraud Joe H. More

A complete frame replacement on my 2007 Tundra Service was excellent, they went above and beyond what I had expected. The new Service Manager(Dan) is very knowledgeable and professional. I had prob Service was excellent, they went above and beyond what I had expected. The new Service Manager(Dan) is very knowledgeable and professional. I had problems before, but with the new manager things seem to be running smoothly. The mechanic did an excellent job, and my service rep(Jackie Farris) gets 5 stars....Great Job!!! More