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139 Reviews of Perfection Honda - Service Center
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June 24, 2016
Customer Service I have always had a wonderful customer service experience with Perfection, but this time (in dealing with the air bag recall), they truly went way abo I have always had a wonderful customer service experience with Perfection, but this time (in dealing with the air bag recall), they truly went way above and beyond expectations. Communicating, renting a car for me, being seriously concerned for customer safety - I can't express my appreciation enough. Mike and Sebastion went out of their way to be helpful. The van driver was also extremely helpful. More
by smrcustomer
Employees Worked With
Sebastian and the van driver., Mike West
April 30, 2016
Smart-xxx kid I learned a valuable lesson when bringing my car in today. First come is NOT first served. And, I foolishly told the kid who checked me in (Mark Gur I learned a valuable lesson when bringing my car in today. First come is NOT first served. And, I foolishly told the kid who checked me in (Mark Gurule) that I would be back at 1:00. Word to the wise: never, ever do that. My car was serviced out of order and I had to wait for it when I returned--because I arrived before I said I would. A 45 minute job had not been completed 4 hours later! The service writer was unsympathetic: "You said you were coming back at 1:00 so that's when I scheduled it for." In sum, carefully watch your words when discussing anything with the service writer. More
by Unhappy
Employees Worked With
Mark Gurule
January 08, 2016
Exceeded way beyond my expectations After a recent visit for service, in which I was not particularly happy, I contacted Mike West. He went way beyond my expectations and solved the issu After a recent visit for service, in which I was not particularly happy, I contacted Mike West. He went way beyond my expectations and solved the issue way beyond what I was expecting. He is very professional and very knowledgable. He is the best that I have ever dealt with at a car dealership. More
by lexton2186
Employees Worked With
Mike West
October 22, 2015
Excellent service always My family and I have been taking our vehicles to Perfection Honda for service for many years and have always had excellent service. Sincerely Jenni My family and I have been taking our vehicles to Perfection Honda for service for many years and have always had excellent service. Sincerely Jennifer Belt. More
by JenB2009
Employees Worked With
Greg Tanny, Ralph Vargas
October 06, 2015
HORRIBLE SERVICE!!!! Most horrible service ever!!! Sebastian in service was completely rude and disrespectful. Dropped my car off for warranty work. And the problem was ma Most horrible service ever!!! Sebastian in service was completely rude and disrespectful. Dropped my car off for warranty work. And the problem was made worse than what it originally was. They're only nice when you're buying cars and spending money. But when it comes to warranty work they don't want to help!!! I've purchased plenty of vehicles from this dealer and spent hundreds of dollars servicing them at their service department. My brand new car should not be having problems. I get it... Not everything can be perfect. All I wanted was for it to be fixed... And fixed right the first.time. Now I have to take more time off work and make other arrangements so they can AGAIN look at my vehicle. I'm mostly disappointed in the customer service I've received with Sebastian. I will NEVER purchase another vehicle from this dealer.. I love Honda and will only buy Honda. But not from this dealer. I'll gladly take my business else where because I'm sure another dealer will appreciate my business. Something needs to be done about this service department. Not to mention I had to call and leave tons of voicemails just to get an appointment. Even had to go to the extent of contacting American Honda (Corporate) Everyone has their own opinion. But I personally will not recommended this dealer ship to anyone. I will make sure that I spread the word about my horrible service experience and the crappy customer service I received from the arrogant little boy that works there!!! Good bye perfection honda. You NO longer will receive my business. Learn to take better care of your customers.... And by that I mean by not only taking their money!!!!! More
by AngryCustomer2015
Employees Worked With
Sebastian
August 29, 2015
Excellent service I have used Perfection Honda for purchasing vehicles and service on these vehicles for 25+ years now and am very happy with their commitment to and co I have used Perfection Honda for purchasing vehicles and service on these vehicles for 25+ years now and am very happy with their commitment to and concern for their customer. I would recommend this dealership to anyone in the market for a vehicle or for service on an existing vehicle. The service writers are knowledgeable and take the time to identify your concerns and needs to insure that the service you receive is what you need and expect. Your vehicle will be returned to you washed and ready to go. Thank you, Perfection, for your commitment to excellence..... MRB More
by mark.bullock.3954
Employees Worked With
Bobby Hollis
July 18, 2015
Excellent service and friendly staff My car needed a regular service and ended up needing more serious work that was missed, or done incorrectly?, by the previous dealership (Larry H Mill My car needed a regular service and ended up needing more serious work that was missed, or done incorrectly?, by the previous dealership (Larry H Miller) and not noticed by Jiffy Lube. I am grateful for the staff at Perfection for their professional, friendly and helpful service. My car is in better condition now than when I bought it from the other dealership. More
by MissAunt
Employees Worked With
Todd the shuttle driver, the service techs in the shop that worked on the car, Ralph Vargas
April 09, 2015
Perfection My interaction with the Perfection Honda service staff has been exponentially better than the service department at the dealership where I purchased m My interaction with the Perfection Honda service staff has been exponentially better than the service department at the dealership where I purchased my 2014 Accord - Premier Honda of Santa Fe. It truly is a night-and-day difference. This cannot be overstated. I'll take all of my Honda service - and sales, for that matter - to Perfection for as long as I'm involved with Hondas. More
by Dave L.
Employees Worked With
Ralph Vargas
April 09, 2015
Timely and Professional I went in for a recall repair and they performed the work in the time frame they indicated and checked the other doors for any issues. Reminded me of I went in for a recall repair and they performed the work in the time frame they indicated and checked the other doors for any issues. Reminded me of my extended warranty is an issue were to arise. Quick check out and everyone makes contact and says hello. I only trust them with my Honda. More
by lmsjj
Employees Worked With
Mike West
April 06, 2015
Thanks for a great experience I purchased my 2008 Fit from this dealership and have continued to come here for my service needs. Came by on Saturday for my first scheduled tune-up I purchased my 2008 Fit from this dealership and have continued to come here for my service needs. Came by on Saturday for my first scheduled tune-up and rather than having to wait all day, they allowed me to borrow a car to run all my errands. What a lifesaver! Ralph was very helpful and they took care of my needs. More
by hondafit08
Employees Worked With
Ralph Vargas
