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Perfection Honda - Service Center

Albuquerque, NM

4.9
106 Reviews

107 Reviews of Perfection Honda - Service Center

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July 25, 2021

"Everything. Went so smoothly, my service advisor Chris..."

- Lizbudds

Everything. Went so smoothly, my service advisor Chris is the best. Will always bring my vehicle back to him. And to perfection honda. They are great.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gurule
July 15, 2021

"We were on our way back home to Ohio from Arizona when..."

- Cmmarble

We were on our way back home to Ohio from Arizona when our 2020 Odyssey with 12K miles on it began throwing codes and ultimately left us stranded for some time on a New Mexico Backroad. When we did get the vehicle into Albuquerque, Charles, Chris and the service team listened to the issues and worked us into a very overbooked schedule. They set expectations in a kind and fair manner and their teams began to diagnose the problem… Ultimately it came down to an impropper connection on a wire harness from the factory. We are overly impressed by their service, care and professionalism. From my experience as a customer passing through, you can certainly trust them to take care of you. I would recommend Perfection Honda to anyone!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles; Chris in Service
Jul 20, 2021 -

Perfection Honda responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. - The Perfection Honda Team

May 14, 2021

"I am always greeted in a timely and friendly manner when..."

- eddie

I am always greeted in a timely and friendly manner when arriving at the dealership. I know that can be a challenge when you are working in such a busy and demanding environment. My service advisor was Chris Gurule and he was prompt and professional during my visit to the dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gurule
May 19, 2021 -

Perfection Honda responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! - The Perfection Honda Team

May 12, 2021

"Excellent experience. I was very favorably impressed..."

- DAC

Excellent experience. I was very favorably impressed with the knowledge, efficiency, and friendliness of the Honda crew, especially Chris Gurule, who provided awesome customer service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gurule
May 17, 2021 -

Perfection Honda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. - The Perfection Honda Team

April 23, 2021

"Outstanding service from the service department! Jason..."

- grb

Outstanding service from the service department! Jason Chavez was extremely professional, knowledgeable, and helpful. He kept me informed and updated throughout the process. Thank you1

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Chavez
Apr 28, 2021 -

Perfection Honda responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. - The Perfection Honda Team

March 31, 2021

"Prompt service from knowledgeable staff who are pleasant..."

- gmalon

Prompt service from knowledgeable staff who are pleasant and oriented to listening to me as their customer. Eddie Elvy was my contact this visit and I appreciated the time he spent with me as we reviewed what might need to be taken care of with my Accord. I like that the service center is clean and comfortable with appropriate covid precautions and that my car was spotless when it was returned to me.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Elvy
Apr 21, 2021 -

Perfection Honda responded

What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. - The Perfection Honda Team

February 08, 2021

"Chris Gurule is our service representative. He and his..."

- David

Chris Gurule is our service representative. He and his service mechanics always take excellent care of both of our Honda vehicles, for which we are very grateful.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gurule
Feb 11, 2021 -

Perfection Honda responded

Thank you for putting your trust in Perfection Honda! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. - The Perfection Honda Team

January 26, 2021

"'Personal-Touch' Customer Care! Service Technician,..."

- Defender405

'Personal-Touch' Customer Care! Service Technician, "Manny", should be in the "Who's Who of Honda Customer Service"! Polite..Professional..Customer-focused! Much appreciated..especially during this global pandemic!! Darryl H., USAF ret. NW ABQ. NM

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Recommend Dealer
Yes
Employees Worked With
"Manny"
Jan 29, 2021 -

Perfection Honda responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, The Perfection Honda Team

January 24, 2021

"Prompt service at the time scheduled. Comfortable and..."

- ronabq

Prompt service at the time scheduled. Comfortable and well equipped waiting area. Service completed in a timely manner. Service Tech. was friendly, helpful and thorough in explaining the service performed.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jason Chavez
Jan 27, 2021 -

Perfection Honda responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. - The Perfection Honda Team

January 23, 2021

"Chris Gurule, the advisor of my appointment had excellent..."

- ryka525

Chris Gurule, the advisor of my appointment had excellent customer service, was very knowledgeable, and kept me informed of every portion of the work that was done on my vehicle. The social distancing and precautions taken in the store were also really good and appreciated. This appointment was one of the best oil change appointments I have had.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 27, 2021 -

Perfection Honda responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! - The Perfection Honda Team

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