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Perfection Honda - Service Center

4.5

75 Lifetime Service Reviews

2603 American Road SE, Albuquerque, New Mexico 87124

75 Reviews of Perfection Honda - Service Center

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January 06, 2019

"Excellent sales and service over a 23 year period"

- David

I've been coming to Perfection Honda for the 23 years my wife and I have lived in Albuquerque. We've purchased 2 Honda vehicles from Perfection and have always been satisfied with the maintenance service we've received.

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Crawford
Jan 09, 2019 -

Perfection Honda responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, The Perfection Honda Team

December 19, 2018

"Excellent "

- Asm

Stephanie is fantastic. Professional, fast and knowledgeable! Thank you for hiring women, Perfection Honda! The service was fast and well done. Great waiting area too.

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Recommend Dealer
Yes
Employees Worked With
Stephanie Montoya
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 20, 2018 -

Perfection Honda responded

Thanks for your kind words! Stephanie is a valuable member of our team and she will be grateful to read the nice comments you left her. Please always feel free to reach out if you need anything – be it sales or service! Best, The Perfection Honda Team

December 14, 2018

"Disappointed 1 Year Later"

- Disappointed

Bought a couple of new Accords here. First experience was great. Second. Not so much, in my opinion because I was a "return" customer. Didn't post a review either time. Just not domething I do. However, today I went in for routine service and during the visit was asked about upgrading. Wrong question. Having driven my 2018 Accord EXL for almost one year, and experiencing buyer's remorse on a daily basis, I shared my disatisfaction. As one could expect, I was given the VIP "we're going to make it right" treatment. Long story short, left 3 hours later... more disapponted than ever!

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Recommend Dealer
No
Employees Worked With
December 12, 2018

"Great Customer Service!! "

- slinhares

Angel Baros was the service advisor that assisted me when I arrived at Perfection Honda spur of the moment (my battery was not functioning). Angel did an outstanding job of explaining the coverage and the process of checking and repairing my vehicle. This was the first time I had been to Perfection Honda and I was impressed.

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Recommend Dealer
Yes
Employees Worked With
Angel Baros
Dec 13, 2018 -

Perfection Honda responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here at Perfection Honda. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Perfection Honda Team

December 04, 2018

"Well-run dealership."

- emauldin

Fast and professional service. Friendly and attentive staff. Everybody made our visit a positive experience. Service is what we have come to expect from a Honda dealership.

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Recommend Dealer
Yes
Dec 06, 2018 -

Perfection Honda responded

We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Sincerely, The Perfection Honda Team

November 14, 2018

"Regular maint. service on my ‘15 CR-V went predictably well"

- TSM-RR

I appreciate Mike Hall, Perfection Honda’s Service Manager (I believe that is his last name?), always being willing to confer with me whenever I come in and getting me initially set up to work with a relatively new service advisor so that I might continue to have Sebastien as my Service Technician. Eddy was my Service Advisor and handled my time in Perfection Honda’s Service Department with the professionalism and respectful courtesy that I have come to expect each time that I have needed to have regular service (or the much less frequent repairs or warranty work) performed on the many Hondas that I have owned dating back to the mid 1970s at a whole slew of different Honda dealerships in three states (California, New Mexico, and Colorado). I appreciate how well Eddy handled my A 1,2,3 service on my 2015 CR-V. I also appreciated the opportunity to briefly speak with Sebastien about the work done and ask questions about servicing options, considering what had already been recently done in the past several months. That kind of communication is very meaningful to me.

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Recommend Dealer
Yes
Employees Worked With
Michael Hall
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Edmund (Eddy) Elvy, Service Advisor & Sebastian Deutsch, Service Tecnician
Nov 14, 2018 -

Perfection Honda responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Best, The Perfection Honda Team

November 03, 2018

"Timely diagnosis and repair"

- Kev213

Quick and accurate diagnosis of problem, understandable explanation of problems that followed from initial fault. Timely repair. Explained the cost and timing of other issues to allow for future consideration.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Crawford
Nov 06, 2018 -

Perfection Honda responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Perfection Honda and we look forward to your continued business! Best, The Perfection Honda Team

October 22, 2018

"Friendly, knowledgeable service advisor and fast service."

- Honda Girl

Stephanie is very friendly and knowledgeable and has excellent customer service skills. My experiences at Perfection Honda have always been positive so I keep coming back.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Montoya
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 22, 2018 -

Perfection Honda responded

Stephanie, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, The Perfection Honda Team

September 11, 2018

"Stephanie always takes excellant care of my 2004 Honda! "

- Christina52

Stephanie knows how important it is to me to keep my 2004 Accord in the best possible condition. Her commitment to great customer service and care is demonstrated with each on my Honda Services. Stephanie's expertise and kindness helps me feel comfortable that I have my car's care in the best possible hands. Though I would love to have a brand new Honda, my 2004 is in such great shape due to Honda's scheduled maintenance services, care and expert inspections, that I plan to make it last a long time. Thank you! Christina

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie Montoya
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 12, 2018 -

Perfection Honda responded

Reviews like yours are truly a breath of fresh air! Stephanie is truly an invaluable asset and we appreciate everything that she does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, Ryon Bornemeier- 505-822-8500, rborn@perfectioncars.com

September 10, 2018

"Oil change service"

- commo

First service for the CRV purchased in October, 2017. Less than 4,000 miles of use. Oil change service completed faster than expected. Smooth, effortless service experience.

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Recommend Dealer
Yes
Employees Worked With
Jonathan
Sep 12, 2018 -

Perfection Honda responded

Thank you for the feedback! We are happy to hear of your positive experience at Perfection Honda, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Best, Ryon Bornemeier- 505-822-8500, rborn@perfectioncars.com

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