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Perfection Honda - Service Center

4.7

87 Lifetime Service Reviews

2603 American Road SE, Albuquerque, New Mexico 87124

87 Reviews of Perfection Honda - Service Center

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November 13, 2019

"Timely Appointment"

- jethomas22

Timely appointment just before a trip I was making which also identified two other maintenance items needing to be addressed. Had the oil changed and caught up maintenance. Great job! In and out quick!

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Yes
Employees Worked With
Nov 14, 2019 -

Perfection Honda responded

Thank you for taking the time to share with us! The goal of the Perfection Honda team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! - The Perfection Honda Team

October 05, 2019

"Great service and advice"

- Charlie H

We drive a one-year old Honda Insight, and took it in for its first service at Perfection. The service was completed before the promised time, and Luis, our service advisor talk us through service interval recommendations. Best service experience we've had in many years from any dealer.

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Yes
Employees Worked With
Luis Villicana
Oct 15, 2019 -

Perfection Honda responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Perfection Honda, we value our customers and we look forward to seeing you on your next visit. - The Perfection Honda Team

October 03, 2019

"Quick and quality service. Angel, my service advisor, was..."

- BobbieV

Quick and quality service. Angel, my service advisor, was friendly and thorough with explaining the services performed. In all my 10 years visiting perfection Honda the honest and quality service delivered has been consistently superior and I’m grateful for that!

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Yes
Employees Worked With
Angel
Oct 04, 2019 -

Perfection Honda responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. - The Perfection Honda Team

September 16, 2019

"Flexible and accommodating service department experience"

- TSM-RR

2019 September 12, Thursday, was my second service appointment on back-to-back days. Eddie (sp?) Elvy was my Service Advisor and Sebastian Deutsch and Kendal (last name?) were my Service Technicians. This appointment was for my 2018 Honda Accord Hybrid EX. I had an unexpected additional and costly need that Eddie added on to my B1 minor service of oil & filter change and rotation of my tires; it was the unanticipated major flat tire that necessitated a complete replacement of my right front tire, which was somehow my error. Anyway, in working with Eddie, he checked to make sure that a new replacement tire was shipped to Perfection Honda so that I would have a new tire installed in concert with the B1 minor service. Other than my frazzled state of mind related to the two hours on I-25 that I had to wait for a 2nd towing company to send a tow truck, my service experience was the same harmonious business interaction that I have come to expect in having my vehicles serviced at Perfection Honda. Sincere thanx are due to Eddie, Sebastian, and Kendal for making it a seamless service experience. Additionally, I inquired with Kenneth de Mondragon about damage that I accidentally caused to three of alloy wheels and how to remedy that. He put me in touch with the business that normally takes care of repairing damaged wheels for Perfection Honda. I made an appt with that business and had that taken care of this morning (Sept. 16, Mon.). It means a lot to me to have a reputable and competent source for taking care of needs like that. Thank you, Kenneth.

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Yes
Employees Worked With
Other Employees : Eddie Elvy, Sebastian Deutsch, Kendal (I didn’t catch his last name)
Sep 18, 2019 -

Perfection Honda responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Kind regards, The Perfection Honda Team

July 05, 2019

"Shop opened early."

- radioman_abq

It was nice to be able to drop the vehicle off for service at 7 am. The required work was done timely and properly. Everything went well.

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Yes
Employees Worked With
Angel Baros
Jul 10, 2019 -

Perfection Honda responded

We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Perfection Honda for your vehicle needs. Kind regards, The Perfection Honda Team

June 15, 2019

"GREAT SERVICE DEPARTMENT"

- Lizbudds

Chris Gurule is awesome. So glad he is back working at perfection honda. Wouldn't take my car any where else. Best dealership in town.

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Yes
Employees Worked With
Jun 17, 2019 -

Perfection Honda responded

Thank you for your positive feedback about our service department! We will share your comments with Chris and we hope you continue to choose us for all your automotive needs! Best regards, The Perfection Honda Team

June 13, 2019

"Great Customer Service"

- Garrigus

John Crawford is my service rep and he does everything and more to ensure that your auto is up to date on all maintenance and answer any questions you have.And he makes the bagels! Everyone who works there is friendly and knowledgeable.

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Yes
Employees Worked With
Johnathan Crawford
Jun 17, 2019 -

Perfection Honda responded

It’s great to know that John provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, The Perfection Honda Team

May 10, 2019

"I trust them"

- Hrb

Stephanie always treats me as if I were her most important customer. I trust her and therefore I trust Perfection. I had a question this time, and she took me back so the technician Josh could show me and explain it to me. She offered, i didn't even have to ask.

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Yes
Employees Worked With
Stephanie Montoya
May 16, 2019 -

Perfection Honda responded

Thank you for the great feedback! We truly appreciate your customer loyalty! Stephanie is a great asset and we're thankful to have him on our team. We appreciate your business! Best, The Perfection Honda Team

April 20, 2019

"Best Customer Care ever"

- Rhonda

Stephany is the best. She took time to explain the mechanic comments that helped me make the decisions on what to take care of. She also gave me a couple of names for some body work I need done to my bumper. She even put it back into place as best she could. She is the best customer care person I have ever seen, not only at Honda but at any dealers service dept. She deserves a big raise!

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Yes
Employees Worked With
Stephanie Montoya
Apr 23, 2019 -

Perfection Honda responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Perfection Honda Team

March 23, 2019

"Perfection Service Always Top-Notch"

- BeeDee

Was able to schedule my regular maintenance on very short notice. Service advisor Jace Turner was polite, efficient, informative, and my 2016 Civic LX was well cared-for.

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Yes
Employees Worked With
Jace Turner
Mar 26, 2019 -

Perfection Honda responded

Thank you for the awesome feedback! Jace is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with efficient and informative service. Best, The Perfection Honda Team

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