Perfection Honda - Service Center

As always, very professional. Great customer service from Jason Chavez! Very good communication and efficient service. Jason Chavez! Very good communication and efficient service. More

> Even though I was in for a service appointment, all the staff members in all departments with whom I interact on every occasion at Perfection Honda in Rio Rancho are polite, friendly, approachable, respect staff members in all departments with whom I interact on every occasion at Perfection Honda in Rio Rancho are polite, friendly, approachable, respectful, and professional. > For this time, I was in to have an issue with my 2020 CR-V EX Hybrid’s ACC/radar sensing investigated. This had occurred previously over the past several months but was not replicated by service technicians when I was last in to have it evaluated. > On this occasion, my usual and highly reliable service advisor, Eddie Elvy, once again with his consistent competence nicely served as the liaison between me and the service technician(s?) and articulated my concerns to the him (or them). None of the electronic diagnosis tools that are available to PH’s service technicians were able to “see” the problem. However, when one or more of the technicians took my CR-V out for a test drive, he (they) did indeed experience what I had intermittently observed and reported with my concern about a potential for a rear-end collision... > 

I am grateful that they were able to observe & experience what I have over the past four to six months. Eddie ordered a replacement for the radar sensing array, which should arrive within a few days, and he scheduled that replacement to be installed soon thereafter. 

 > Eddie Elvy’s conscientious efforts are very much appreciated. I have confidence that my Honda service needs are in very capable hands thank to Eddie and the service technicians. More

Everything. Went so smoothly, my service advisor Chris is the best. Will always bring my vehicle back to him. And to perfection honda. They are great. is the best. Will always bring my vehicle back to him. And to perfection honda. They are great. More

We were on our way back home to Ohio from Arizona when our 2020 Odyssey with 12K miles on it began throwing codes and ultimately left us stranded for some time on a New Mexico Backroad. When we did get t our 2020 Odyssey with 12K miles on it began throwing codes and ultimately left us stranded for some time on a New Mexico Backroad. When we did get the vehicle into Albuquerque, Charles, Chris and the service team listened to the issues and worked us into a very overbooked schedule. They set expectations in a kind and fair manner and their teams began to diagnose the problem… Ultimately it came down to an impropper connection on a wire harness from the factory. We are overly impressed by their service, care and professionalism. From my experience as a customer passing through, you can certainly trust them to take care of you. I would recommend Perfection Honda to anyone! More

I am always greeted in a timely and friendly manner when arriving at the dealership. I know that can be a challenge when you are working in such a busy and demanding environment. My service advisor was Chri arriving at the dealership. I know that can be a challenge when you are working in such a busy and demanding environment. My service advisor was Chris Gurule and he was prompt and professional during my visit to the dealership. More

Excellent experience. I was very favorably impressed with the knowledge, efficiency, and friendliness of the Honda crew, especially Chris Gurule, who provided awesome customer service! with the knowledge, efficiency, and friendliness of the Honda crew, especially Chris Gurule, who provided awesome customer service! More

Outstanding service from the service department! Jason Chavez was extremely professional, knowledgeable, and helpful. He kept me informed and updated throughout the process. Thank you1 Chavez was extremely professional, knowledgeable, and helpful. He kept me informed and updated throughout the process. Thank you1 More

Prompt service from knowledgeable staff who are pleasant and oriented to listening to me as their customer. Eddie Elvy was my contact this visit and I appreciated the time he spent with me as we reviewed wh and oriented to listening to me as their customer. Eddie Elvy was my contact this visit and I appreciated the time he spent with me as we reviewed what might need to be taken care of with my Accord. I like that the service center is clean and comfortable with appropriate covid precautions and that my car was spotless when it was returned to me. More

Chris Gurule is our service representative. He and his service mechanics always take excellent care of both of our Honda vehicles, for which we are very grateful. service mechanics always take excellent care of both of our Honda vehicles, for which we are very grateful. More

'Personal-Touch' Customer Care! Service Technician, "Manny", should be in the "Who's Who of Honda Customer Service"! Polite..Professional..Customer-focused! Much appreciated..especially during this gl "Manny", should be in the "Who's Who of Honda Customer Service"! Polite..Professional..Customer-focused! Much appreciated..especially during this global pandemic!! Darryl H., USAF ret. NW ABQ. NM More