Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Performance Buick GMC
Cedar Knolls, NJ
2,102 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,102 Reviews of Performance Buick GMC
June 24, 2026
Another frustrating experience that mirrors the same problems I encountered when trying to turn in my lease. That process alone was mishandled for nearly six months and was only resolved after Julie ste problems I encountered when trying to turn in my lease. That process alone was mishandled for nearly six months and was only resolved after Julie stepped in to help. The pattern has continued after the sale. My temporary registration expired on May 31, and I had to repeatedly follow up myself for updates on my plates. While MVC processing times are outside the dealership’s control, keeping customers informed is not. I received no proactive communication regarding delays or next steps. After being told my plates had arrived, I was initially expected to pick them up. When I requested they be mailed, I was told there may be a fee, but no one followed up after management was consulted. Even after I reached out again for an update, communication remained inconsistent. Only after escalating my concerns did I receive confirmation that the plates would be mailed. Finally got plates Jun 9th after the plates were finally shipped June 8th (When I was told it would be shipped Thursday 6/4). The most disappointing part is not the delay itself, but the lack of communication, follow-through, and ownership throughout the lease return and post-sale process. Once the deal is done, customer service appears to become an afterthought. The final is straw is the nerve of anyone, including the sales person, to reach out regarding customer service surveys and asking they be filled out with 5 stars after this poor experience. I will 100% be taking my business elsewhere at lease end. More
by ddunston
Employees Worked With
Steven Smallstey
June 23, 2026
I had an awesome experience buying my car from Performance. This was by far the best after buying several new and used cars. My salesman Chris, the financial officer and all the staff were great t Performance. This was by far the best after buying several new and used cars. My salesman Chris, the financial officer and all the staff were great to work with. No pressure and no negative reactions when I refused something. I will definitely be back for my next car. Jo-Netta and Clifton More
by Jo_netta
Verified CustomerEmployees Worked With
Chris
June 21, 2026
My service rep. Steve was on top of the job. Informed me of everything that was going on how long it was going to take step by step. Did a great job Steve was on top of the job. Informed me of everything that was going on how long it was going to take step by step. Did a great job More
by LENNY10
Employees Worked With
Steve
June 20, 2026
Employees are extremely nice however they do not communicate well. I brought my car in - they ordered a part and needed the second fob. I returned when the part was in. They gave me a loaner and th communicate well. I brought my car in - they ordered a part and needed the second fob. I returned when the part was in. They gave me a loaner and the car was done that day, however I could not pick it up until the following afternoon. I asked about the fob - no one knew it had been ordered and I was asked to come back again because the fob needs programmed and they were too busy to do it then. More
by MCSTARZA1
Employees Worked With
Stephen, Anthony, Junior
June 18, 2026
Eddie was super helpful with helping me understand my warranties. He kept me updated throughout my service and ensured I was satisfied. Great work Eddie! warranties. He kept me updated throughout my service and ensured I was satisfied. Great work Eddie! More
by SHARON YANCEY
Employees Worked With
Eddie
