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Performance Buick GMC
Cedar Knolls, NJ
2,103 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,103 Reviews of Performance Buick GMC
Verified Customer
July 30, 2024
We had a wonderful experience from start to finish. Chad Bowers was friendly, knowledgeable, easy to work with and, most importantly, trustworthy and honest. We did not feel pressured or like we were b Chad Bowers was friendly, knowledgeable, easy to work with and, most importantly, trustworthy and honest. We did not feel pressured or like we were being taken advantage of (which is how we felt at other dealerships). Jacob and Mark were also great to work with, and they made the actual purchase and financing of the car as quick and painless as possible. I was not considering a Buick or GMC for my next car, but given the positive experience we had at your dealership, I absolutely will. More
by TGASPARINE
Employees Worked With
Chad Bowers and Jacob Garcia , Mark Bougas
July 28, 2024
Rylee was very knowledgeable and so easy to work with! She made the car buying process painless!! I could not imagine joining a better dealership family! Everyone was very helpful and easily answered any She made the car buying process painless!! I could not imagine joining a better dealership family! Everyone was very helpful and easily answered any questions we had without showing any hesitation! More
by caterinamiller22
Employees Worked With
Rylee Tilney, Mark Bougas
July 26, 2024
I would like to say that my purchase was the most seamless experience I have ever had purchasing a vehicle. My salesperson Rylee was on point in every way. BRAVO!!! seamless experience I have ever had purchasing a vehicle. My salesperson Rylee was on point in every way. BRAVO!!! More
by JJOHNSTON293
Employees Worked With
Mark Bougas
July 24, 2024
Firstly, my salesman Yared was great, and the only positive in this whole experience. I was in New Jersey on a trip and wanted to come in and buy this truck. I set up an appointment and went in to buy positive in this whole experience. I was in New Jersey on a trip and wanted to come in and buy this truck. I set up an appointment and went in to buy it. I put performance gmc in my navigation and went. When I got there, the truck was nowhere to be found and no one know who I was asking for. After a half hour I was told that this truck was at the “other” performance gmc dealership. I think someone should have told me, knowing I’m form out of town, that there are 2 dealerships with the same name so I go to the correct one. The following week I called back and was connected to Yared. He was great and did everything I asked. He FaceTimed me when I asked him to so I could see the truck. He pointed out any imperfections like I asked so I wasn’t surprised when I came back down from northern Connecticut. He got me numbers right away like I asked him to, and all was well. When I came down to pick up the truck it was a 3 and a half hour drive. The finance manager who did my paperwork was very nasty to the salesman in front of me. He lied to me and told me the truck was as-is, even though it was a certified pre owned truck with both a bumper to bumper and power train warranty. He seemed upset with me when I told him I didn’t want to purchase an extended warranty, and he also didn’t give me any CPO paperwork, I had to ask for it when I was done with him. I also made it clear that I came from out of state and to let me know how everything was going with the registration so I could get my plates. I was told that the one month temporary plate was more than enough time to get the registration done and I didn’t need to worry. The following morning when I cold-started the truck, both the exhaust and the engine were making noise. I set up an appointment with my local gmc dealer and they told me I needed all new lifters in my engine and a cat back exhaust system. The hvac controls lighting was cutting out and the tailgate radio system didn’t work at all. I was told that all of this should have been taken care of before the truck was offered for sale. I called the dealership multiple time to check on the plates and was told everything was all set. The day that my registration expired I called the dealership to let them know I was expired and was told that I needed to bring the truck to emissions, which I did that same day. The following day I was pulled over for having an expired registration and had to have AAA tow my truck home and take an Uber the rest of the way to work. I called and asked for the manager and was told he was in a meeting and left a message. No one called me back. I called again after a couple more weeks and finally spoke to the manager David. He apologized, said he would get everything taken care of for me, and told me he would send me a $500 check for the inconveniences. Finally, over 2 months after buying my truck, my plates came. When I opened them, there was no check, only passenger plates. A truck is supposed to have combination plates. I called and asked for David and was told he was out. I asked for another manager and was told that he requested the $500 check but the vice president of the company denied it and David is no longer with the company due to a health issue. I asked to speak multiple times with the vice president directly and he never reached out. My entire experience has been horrible with the exception of my salesman Yared who was great. It’s a shame that the rest of the company can’t offer the same level of service as Yared. More
by aflizquierdo
Employees Worked With
Yared Ortiz-Rivera, Mark Bougas
July 22, 2024
Rodrigo was easily the best salesman I've ever had. He was very professional, explaining everything, leaving nothing to be discovered later in paperwork. I would strongly recommend him to anyone lookin He was very professional, explaining everything, leaving nothing to be discovered later in paperwork. I would strongly recommend him to anyone looking for a car. Truly amazing work by Rodrigo, made for a very easy decision to purchase our car. My only issue came with the wait time to see the financial department (over an hour) and the fact they tried to tack on an additional $699 fee that I had to fight to get removed, constantly being told the price I signed on the paperwork wasn't the final price. Had I not been attentive to the paperwork, I would have signed it and been out the money. Where Rodrigo surpassed all expectations as a salesman, the finance department was severely lacking and honestly a bit condescending. Mark should work on his customer interaction. More
by RABROKE
Employees Worked With
Rodrigo Diaz-Parra, Mark Bougas
July 22, 2024
Very good service appreciate the management. Everybody was helpful. The Sal is Man With, professional and everything went smooth no issues Everybody was helpful. The Sal is Man With, professional and everything went smooth no issues More
by JIMMYMARINESERVICE
Employees Worked With
Peggy Sensale, Rodrigo Diaz-Parra, Mark Bougas
July 21, 2024
William was very professional and knowledgable on the truck I bought. And the team that backed him(Chad and Andrew) were always ready to help and were very nice to work with and knowledgeable as well. I truck I bought. And the team that backed him(Chad and Andrew) were always ready to help and were very nice to work with and knowledgeable as well. I couldn’t be happier with my purchase and how well they took care of me here! Get Will a promotion! More
by pantencl
Employees Worked With
William Sharpe, Mark Bougas
