Performance Buick GMC
Cedar Knolls, NJ
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2,103 Reviews of Performance Buick GMC
I was helped on a Saturday morning, by Anderson Sanchez, after the Receptionist connected me to service. The night before, my check engine light came on upon leaving Morristown Airport at 6pm. Being I was c after the Receptionist connected me to service. The night before, my check engine light came on upon leaving Morristown Airport at 6pm. Being I was close to the dealership, and the car temperature was stable, I called the dealership (sales receptionist) for help, and to see if anyone was there to at least get a code on the problem. The receptionist told me no one was there to help, so I drove home worried if I’d even get back to Jersey City, and then how would I get to work in the morning . On Saturday morning, after speaking with Anderson, my immediate challenges were solved. In between my two jobs, I got the car flat bedded to the dealership that afternoon, and left with a loaner. Thanks to Anderson. I felt relieved that I could work and know my car was in good hands. The mechanics, Anderson, and the receptionist, when I picked the car up the following Tuesday, were excellent. I especially want to thank Anderson, someone I met for the first time there, who went above and beyond, and paid attention to detail in making everything happen smoothly for me. He kept me informed throughout those few days. Everyone I have met there over time, has always been courteous, friendly and helpful. More
I came to check a used truck I found online. The salesman, Jalex, was accommodating. Found an issue with the truck tires two weeks after I drove off the lot. The team worked to have the issue The salesman, Jalex, was accommodating. Found an issue with the truck tires two weeks after I drove off the lot. The team worked to have the issue repaired quickly. More
The service was great Jacob did a fine job of explaining all thta was done for the car-I was really happy to Mike promoted to Service Manager Hes a great professional and has helped me out alot all thta was done for the car-I was really happy to Mike promoted to Service Manager Hes a great professional and has helped me out alot More
I always dreaded having to take my any car to the dealer. That was until I bought my first car at Performance. Have purchased four vehicles there so far and have no issues driving the 30 to have the guys the That was until I bought my first car at Performance. Have purchased four vehicles there so far and have no issues driving the 30 to have the guys there service any of them, Mike and Jacob are a pleasure to deal with and always go above and beyond to make sure my babies are well taken care of. It’s pretty simple when you got top rate mechanics that know exactly what to do to keep your baby purring. And when I get that itch again and decide it’s time, I’m putting Brian to work again! Keep up the great job guys! More
First off, Will Sharpe was wonderful! ! This review is not a reflection of his service whatsoever. However, I cannot say that about the rest of his team. His manager, Anthony, was great to ! This review is not a reflection of his service whatsoever. However, I cannot say that about the rest of his team. His manager, Anthony, was great to speak with on the phone, but when we arrived for the vehicle he had very little time for us and was less than personable. The car was supposed to have four new tires, but only had two. They told us the heated seat in the front worked and had the lead service person come out to tell us he checked everything. It doesn't work and is getting fixed as we speak. They also forced us into buying spot insurance because our insurance agency was closed on a Saturday, even though, by law, we should have a grace period for us to provide them with proof of insurance. More





