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Performance Buick GMC
Cedar Knolls, NJ
2,103 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,103 Reviews of Performance Buick GMC
March 01, 2024
The dealership personnel were very professional and patiently worked with me during my purchase. It was rewarding to work with a dealership who made every effort to ensure that I completely satisfied. patiently worked with me during my purchase. It was rewarding to work with a dealership who made every effort to ensure that I completely satisfied. More
by gatnat
Verified CustomerEmployees Worked With
Rodrigo Diaz-Parra, Mark Bougas
March 01, 2024
My experience at Performance was outstanding! Warley was absolutely fantastic. He was the best car salesperson I have ever worked with. So knowledgeable and didn't make me feel any pressure. He w Warley was absolutely fantastic. He was the best car salesperson I have ever worked with. So knowledgeable and didn't make me feel any pressure. He was extremely efficient and followed up on everything he said he would! It was a wonderful experience all around and I am very happy with my new car! More
by taberr1234
Employees Worked With
Warley Santos
February 29, 2024
Will was extremely knowledgeable and a pleasure to work with. He went above and beyond to ensure we had a good experience and were happy with our purchase. with. He went above and beyond to ensure we had a good experience and were happy with our purchase. More
by LAURIERBRYAN
Employees Worked With
William Sharpe
February 24, 2024
Horrible Experience. On Jan 20th we bought a 74K truck from Cedar Knolls. Everything was fine when they were taking our money. They issued a temp NJ tag that expir On Jan 20th we bought a 74K truck from Cedar Knolls. Everything was fine when they were taking our money. They issued a temp NJ tag that expired on Feb 18th. On Feb 9th I began asking the dealership for info. I called PennDOT. They had no record of the truck registration being processed. Salesman Will Sharpe took my call that Fri. He stated he would call back w info. He never called back. Called again late in day Fri. He repeated that he would call when he gets info. Called Monday Feb 12th , Mr. Sharpe would not return my calls. I Called PennDot again. They had no record of registration transfer being processed. Feb 13th called again Asked for Sales Manager Leonard Clarke. He did not have the courtesy to get on the phone with me. He told the rep. that answered the phone that the registration would be in either today the 13th or tomorrow Feb 14th. I also asked for the general Manager Anthony Ciarlo . I was told he was not in. The registration did not arrive. Feb15th called PennDOT, they had no evidence of the registration being processed. Also called NJDMV they also had no evidence of anything being processed. I called several performance dealerships trying to reach a district or regional manager. Finally I reached a rep. who took my info. and stated she would look into it. Feb 15th at 3:55p.m. General Mgr. Anthony Ciarlo called me. Gave him info. He Stated this is the first time he was hearing of this issue. I Explained I could not drive the truck after the 18th because of the expired temp NJ tag. He stated he sent an email (an email?) to their licensing dept., he is awaiting a reply. Feb 16th I again called looking to speak with a regional district manager. No luck. I did receive a call from VP Steve on Feb 16th at 4:55p.m. I gave him all the info. and he stated he would contact me on Tuesday Feb 20th with an update. He did state that the paperwork was just sent out on 2/15/24. That is 26 days after the purchase of the truck. (really?). Feb 20th. VP Steve never called as promised. I did receive a call from a rep. mid afternoon that they had just received the registration. I asked that she overnight mail it to me since I currently could not drive the truck since Feb 18th. She stated she would. I received a call from GM Anthony Ciarlo, late that afternoon, asking if I received a call about the registration. I told him I did and again explained my frustration with the complete and total lack of customer service by his dealership and everyone involved. I did not receive the registration until Friday late afternoon Feb 23rd. I was not able to drive the 74K truck I purchased on Jan 20th for 5 days. Unbelievable! The service after the sale provided by this dealership, at all levels was abhorent. More
by LENG
Employees Worked With
Leonard Clarke (sales Manager Rating 1) Steve (V.P.) rating 1. , William Sharpe, Anthony Ciarlo, Leonard Clark, Mark Bougas
February 22, 2024
Jacob in your service dept. is exceptional. He is professional, courteous and easy to talk to. I wS given a loaner car, Jacob called me to let me know my car would be finished t is exceptional. He is professional, courteous and easy to talk to. I wS given a loaner car, Jacob called me to let me know my car would be finished the next day. It was no hassle and my car was washed as well. More
by JEMAUS1
Employees Worked With
Jacob Stevenson
