Performance Chrysler Jeep Dodge Ram Centerville

I recently took my van to Performance CJDR Centerville for service, and I had a great experience working with Jacob Dodson. Even though my extended warranty company was difficult to deal with and made the for service, and I had a great experience working with Jacob Dodson. Even though my extended warranty company was difficult to deal with and made the process frustrating, Jacob was extremely helpful throughout the entire process. He communicated clearly, kept me informed about the steps that needed to be taken, and made sure I understood what was happening with the repairs. I really appreciated his professionalism, patience, and willingness to help. Customer service like this makes a big difference, and I would definitely recommend Jacob and Performance CJDR Centerville. More

Able to get me in same-day for scheduled maintenance. Sent me a video and highlighted trouble areas to look into further. Transparent about the pricing up-front. Sent me a video and highlighted trouble areas to look into further. Transparent about the pricing up-front. More

My experience today at Jeep Chrysler went very well and communication went great. I have no complaints communication went great. I have no complaints More

Worst customer service experience of my life. I had an appointment for an “Express Oil Change” and was forced to wait over three hours. My vehicle was left sitting on a lift with the oil drain I had an appointment for an “Express Oil Change” and was forced to wait over three hours. My vehicle was left sitting on a lift with the oil drained while I was repeatedly given excuses about why the service was taking so long, including an explanation involving a last-minute orientation that had apparently put the department behind. What made an already unacceptable situation even worse was my interaction with Jacob Phelps. He was loud, rude, confrontational, and extremely unprofessional. Instead of treating a frustrated customer with basic courtesy and respect, his attitude escalated the situation and made an already terrible experience significantly worse. I purchase a new vehicle approximately every 2½–3 years, and after this experience, I will never spend another penny with any Performance dealership. Management should seriously reconsider whether this is the type of employee they want representing their company and interacting with their customers. One star only because zero stars isn't an option. Don't waste your time or money. More

Great service always does a fantastic job getting my truck serviced and back to me in a timely manner Jake p is amazing truck serviced and back to me in a timely manner Jake p is amazing More

Ever since I’ve bought my 1500 bighorn ram truck from Performance Chrysler all my service that’s been done and visits to the dealership have been actually pleasant. Jake and the Service Dept. has been a Performance Chrysler all my service that’s been done and visits to the dealership have been actually pleasant. Jake and the Service Dept. has been a great help with everything. Today, for example when they serviced my truck, there was a recall on your seatbelt in the backseat and he just went ahead and fixed it. I will always recommend you guys to anybody else looking for a vehicle. More

They did a great job handled the process fast an professionally, made the process smooth an easy for me. Thanks again will be back for future services. professionally, made the process smooth an easy for me. Thanks again will be back for future services. More

Always great service provided every time we have had to get our car and truck serviced. get our car and truck serviced. More

Fast efficient service. Jake is a pleasure to deal with in the service department. My next vehicle will be a Performance of Centerville purchase. Jake is a pleasure to deal with in the service department. My next vehicle will be a Performance of Centerville purchase. More

Very disappointing appointment today. Oil change scheduled for 10:45, arrived at 10:30, finally left 12:33. Others arrived after me for oil change and were gone long before me. Explanatio Oil change scheduled for 10:45, arrived at 10:30, finally left 12:33. Others arrived after me for oil change and were gone long before me. Explanation: “lot of trucks came in and they needed racks to change their oil”. Was also told they were “overbooked.” Why? We were offered the appointment last Friday. Was also told they go to lunch 12-1. My time is valuable and I was very disappointed. You certainly don’t offer cheap oil changes! More