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Performance Chrysler Jeep Dodge Ram Georgesville
Columbus, OH
293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 293 reviews
April 03, 2024
A month & a half ago, I spent $1300 for work on 2019 Jeep Compass with 39,000 miles-- brakes, rotors, an auxiliary battery to be replaced. Last Friday, my Jeep stopped working again. I had it towed to Perfor Compass with 39,000 miles-- brakes, rotors, an auxiliary battery to be replaced. Last Friday, my Jeep stopped working again. I had it towed to Performance. Mike Guinther called me to tell me my other auxiliary battery now needed replaced & it was going to cost $389. When I questioned why this wasn't detected a month & a half ago, Mike Guinther became very rude & very condescending & even hung up on me when I then opted to have my jeep towed to Mark Wahlberg because of his nasty attitude. I'm now in a 2024 Buick Encore GX. I would never suggest anyone get their vehicle serviced here because of Mike Guinther & the way I was treated by him. More
by maihavener
Employees Worked With
Mike Guinther
Helpful March 27, 2024
William Long was my sales person. He knew I was coming in and and met me in the parking lot. He had the car I was interested in right there ready for my inspection and road test. Ther He knew I was coming in and and met me in the parking lot. He had the car I was interested in right there ready for my inspection and road test. There were few little glitches in the paper work, But Will worked to get those resolved. Will always made me fill like he was on my side through the whole process. I liked the way I was treated. I won't hesitate to comeback. I will recommend your dealership to my friends and family. More
by davomullins
Employees Worked With
William Long
February 29, 2024
The service center is the worse service center I have ever dealt with. My vehicle was in the shop multiple times and has been damaged by them multiple times while in their possession for over 4 months. B ever dealt with. My vehicle was in the shop multiple times and has been damaged by them multiple times while in their possession for over 4 months. Based off some of the reviews, including this one, it seems that if you buy a car from them that is not brand new, or a Jeep, Chrysler, or Dodge, you will have tons of problems with your vehicle and they will treat you how they see fit while taking your money. They aren’t the friendliest people or the best when it comes to communication. I went by to check on my vehicle without them knowing I was coming and just sat and watch for a bit in the parking lot. The service center employees fly through the parking lot in customer cars like it’s a race track purposely hitting bumps and riding up on curbs. With the damage done to my vehicle and the almost 20 extra miles put on it for no reason, and an employees phone connected to my car, I can only imagine how they treat the vehicles in their possession. They also admitted to giving me a vehicle without having it serviced first. The issues listed in this review only cover a few of the many, many problems I’ve had with them. Stay far, far away from this place especially if you are thinking of buying something used. The one star is because I have to rate them in order to submit this review. UPDATE: Took the vehicle to a shop because it was making noises. Reported this to Performance and heard nothing back. The shop is saying that when the dealership did the work, they damaged my steering column. To the point that the air bag could go off and the only way to fix the damage the Performance service center did is to replace the entire steering column. The mechanic showed me what was done and was confused as to why they were even in the steering column. The work that was done by Performance did not require them to be anywhere near the steering wheel. The other thing, besides body damage by Performance, was the weird thumping sound the vehicle makes. The mechanic said that Performance put the vehicle back together in a rush and probably didn’t do it correctly as there were hoses out of place and the engine filter was just sitting on top of the transmission in the corner and not even latched back in to place. NEVER and I mean NEVER take your vehicle to their service center. This is the shadiest place I have ever dealt with. More
by Loverofpizza
Employees Worked With
The entire service center
January 27, 2024
Guy was the salesman. He was prompt, attentive and very earnest in closing a sale. He was so professional, I thought about buying a car off of him even though it wasn't He was prompt, attentive and very earnest in closing a sale. He was so professional, I thought about buying a car off of him even though it wasn't what I really needed. Ended up finding the car elsewhere, but it is only a temporary solution. I'll probably end up coming back. I hope that kid or someone like him is working at Performance the next time I visit! The quality of a company is truly a direct link to the people it employs. More
by Otis
Employees Worked With
Guy Petrie, Jeff McDonley
January 21, 2024
Wesley was the salesman I worked with and I had a very pleasant experience! Wesley shot me straight from the beginning and did as much as he could so that I had a hassle free purchase! pleasant experience! Wesley shot me straight from the beginning and did as much as he could so that I had a hassle free purchase! More
by chris_croft79
Employees Worked With
Wesley Showalter
December 13, 2023
After recently moving to Columbus, I took my Ram 2500 in for a warranty wheel/tire replacement. The service was terrible. First, they tried to tell me the warranty would not cover it. Thankfully, the deal for a warranty wheel/tire replacement. The service was terrible. First, they tried to tell me the warranty would not cover it. Thankfully, the dealership where I purchased the truck contacted them and clarified that the warranty would indeed cover it. Then, after scheduling an appointment approx. one week later, they took almost two full hours to complete a simple wheel/tire replacement. Even they booked only 15 min for the appointment so I don’t know what took so long. I do not recommend going to this dealership. I certainly will not go back. More
by travlr9999
Employees Worked With
Joe
July 18, 2023
Horrible after the sale . Needed a special form for Ky sale and finance manager said he had never heard of such a thing . Temp tag ran out and then received my title paperwork Needed a special form for Ky sale and finance manager said he had never heard of such a thing . Temp tag ran out and then received my title paperwork . On cover page had the number of form needed but no form . Numerous phone calls and still not resolved . Would not deal with them agaim More
by Rrmason49
Employees Worked With
Devin, Tyler , Jill
July 06, 2023
I’ve been ignored for 6 months by the finance department and the GM Ted Johnson. I asked for a 15k lease and they wrote it up as a 10k. I noticed immediately and tried to have it fixed. Now it’s 6 months la and the GM Ted Johnson. I asked for a 15k lease and they wrote it up as a 10k. I noticed immediately and tried to have it fixed. Now it’s 6 months later and nothing. Just frustration and a lot of run around. This will cost me thousands when I turn the vehicle in!!! More
by Nathan
Employees Worked With
Ted Johnson
March 07, 2023
Another shady car dealership. Bought a $35,000 truck from this dealership and upon delivery there was a tire sensor warning on the dashboard. I was told it would reset itself afte Bought a $35,000 truck from this dealership and upon delivery there was a tire sensor warning on the dashboard. I was told it would reset itself after 15 to 20 miles and if it didn’t bring it back and we will fix it. It never reset, brought the vehicle back to the dealership and now they want to charge me to have the sensors put in the tires that were never there. The next morning, after buying the truck, I got into an accident taking it to the dealership to get the tire sensors fixed. Unfortunately, it took the repair shop months to get the parts to fix my vehicle. The car dealership told me because it has been so long they will no longer fix the tire sensors. The manager Chris seems like a nice guy, but is a shady businessman or working for a company that does not understand the definition of nobility More
by Yep
Employees Worked With
Chris sales manager
