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Performance Ford Lincoln Bountiful
Bountiful, UT
334 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 334 reviews
November 11, 2026
Horrible dealership. They play the part until you’re out the door and then ghost you afterwards if you have any questions. It’s honestly baffling how they’ve treated me They play the part until you’re out the door and then ghost you afterwards if you have any questions. It’s honestly baffling how they’ve treated me after I purchased a 2025 F-150 Raptor 37 package for over $84k out the door (including extended warranty). I flew down to Salt Lake from Montana on Oct 21st to purchase the truck. Alex was the salesman. I asked him before I left to ensure there wasn’t damage that I was going to be surprised by. He took a video of the truck and assured me there was no damage that he could see. Additionally no damage showed up on Carfax. I arrived with a warm welcome and the purchase was relatively painless. I test drove the vehicle and did a walk around. It was raining, so it was more difficult to see issues than it would have been otherwise. I drove the six hours home that evening without issue. Here’s when things started going south. When I walked out to the truck the next morning I noticed a large dent in the bottom of the front bumper. Obvious when you stepped back, but hard to see when you are close to the truck. I was disappointed, but fully aware that I should have caught it. I also realized on the way home that I only had one key. I texted Alex and told him that I loved the truck, but was disappointed to find the bumper damaged (I didn’t ask them to do anything, and had no intention to), I also asked if there was a second key and asked for the code to the keypad, because it wasn’t provided. I didn’t get a response that day, so I called the next day. He didn’t answer, but sent a text saying he was off the day before, but would be in at 1:00 that day (23rd). I told him I was leaving cell service for a couple of days, but that he could leave me a message. On the 24th he sent a text saying he would get me a code that day and apologized for the bumper and said “we’ll see what we can do”, and said he didn’t notice it either. I did confirm that the damage was on the video he sent, it was just nearly impossible to see unless you were specifically looking for it. I was pleasantly surprised up to this point. On the 26th I reached back out to let him know that it was the modular bumper and said anything they could do would be greatly appreciated. Asked again for the key code. He said they unfortunately didn’t pull it. He recommended a procedure that worked for older vehicles, but doesn’t for the 2025s. Said I would need to go to the dealer, who by the way, charges $260 to pull the master code. Unfortunately, that’s the last I would hear from anyone at Performance Ford in Bountiful. On the 29th I sent a text saying I was just following up on the bumper, no reply. On November 3rd I sent a text asking if he was seeing my texts, no reply. I also told him I had left a voicemail with no response. I then sent an additional text to the CRM text he communicated with, no reply. On the 5th I called the sales floor. The person I spoke with said Alex was with a customer, but would call me back. Never received a call. On the 6th (last Friday) I called and asked to speak to a manger. The gentleman I spoke with put me on hold for about 10 minutes and then assured me I would get a call back from a manger by the end of the day. Today is Wednesday, the 11th and I have not been called back, nor do I expect to be. To be clear, this 1 star review is not because they haven’t fixed the bumper. I never expected them to and if he just would have said, sorry we can’t do anything, I still would have left a positive review. What isn’t ok is that ghosting seems to be acceptable at this dealership. I don’t ghost anyone, let alone a customer that did everything that was asked of him. It is disrespectful, childish, unprofessional and completely unacceptable. I highly encourage anyone to shop elsewhere. You are going to be highly disappointed if you have issues or questions after the purchase. More
by Stiffler
Employees Worked With
Alex
November 09, 2026
It seemed that performance was trying to help me even though I was over three years from the extended warranty by “seeing if the manufacturer would still honor it“, so if they were really trying to help though I was over three years from the extended warranty by “seeing if the manufacturer would still honor it“, so if they were really trying to help me, that’s great, but if they were just trying to get a good rating, they shouldn’t have had me leave the car overnight and deal with all that hassle— because of course the manufacture did not honor it. Maybe if they had given me the chances of the manufacturer honoring it that would’ve been better like 50-50 70-30, 90-10 or something like that then I could’ve made an informed decision. More
by Qcuygen
Employees Worked With
Gavin
September 01, 2026
We always bring our cars (F350 and Mach-E) here for service. Every service writer/manager runs their team efficiently and effective. I appreciate the valet service and video inspections. We will contin service. Every service writer/manager runs their team efficiently and effective. I appreciate the valet service and video inspections. We will continue to use them and plan to purchase our next vehicle here. More
by Crosrich+dealerrater
Employees Worked With
Andrew and Gavin
August 30, 2026
Our salesman Dustin was extremely knowledgeable and patient. He restored my faith in car salesman. The entire process from start to finish was great! patient. He restored my faith in car salesman. The entire process from start to finish was great! More
by terrisorensen
Employees Worked With
Dustin and Texas
August 15, 2026
We’ve been customers of Willey’s for many years. When Performance Ford bought Willey’s, we continued with them due to the work , able to get us in and vehicle maintenance work done in a timely manne When Performance Ford bought Willey’s, we continued with them due to the work , able to get us in and vehicle maintenance work done in a timely manner. Our recent visit was for “the works” along with emissions and registration. I prefer to wait. Shay gave me an estimated time, which I appreciate. He returned a bit later and told me there was a recall ( I’m aware of a few- remedy not available), so it would be a bit longer than anticipated, BUT remedy IS available for this , so that matter was corrected. Kudos to Shay for catching that, and letting me know. That is the first time meeting Shay and I’m impressed with his work ethic, professional manner he gets the job done. We’ll be back when the remedies for the other recalls are available. I hope Shay will be our service advisor. He’s an asset to Performance Ford. More
by Roslyn
Employees Worked With
Shay is the only one I’m aware of. Don’t know the Mechanics
August 15, 2026
Performance Ford Bountiful has an excellent service facility. The techs are definitely customer oriented. I like their promptness when dealing with issues. Five stars! facility. The techs are definitely customer oriented. I like their promptness when dealing with issues. Five stars! More
by Happy customer
Employees Worked With
Andrew, et al
