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Performance Ford Lincoln Bountiful

Bountiful, UT

2.7
321 Reviews
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1800 S Main Street

Bountiful, UT

84010

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Showing 321 reviews

August 16, 2018

Standard, un-ethical issues Found a vechile in which i was interested that was showcased for the performance price of $61,631 however a click here for the special internet price. More

by New truck guy
Recommend Dealer
No
Employees Worked With
Andrew Uribe
Aug 16, 2018 -

Performance Ford Lincoln Bountiful responded

My name is Devon Dillenburg and I apologize for the miscommunication, we definitely didn't mean to mislead you. As the Internet Director for our store I value your feedback immensely! I will make sure that our buttons on our website don't mislead moving forward. I understand if we can't make this right but I would love to try. If you'd please contact me at your convenience I will do whatever I can to make it up to you. Devon Dillenburg 801-292-4433

Aug 17, 2018 -

New truck guy responded

I understand that sometimes things do update as they should however one think i don't understand is the interactions between a business and their "potential" customers. I left specific instructions on the contact form to call my work number if contacted before 6pm. Andrew decided to call my cell and then sent a text, "unprofessional" I may add, with only a " is this Albert" question...all before 6pm. No introduction, no " hello this is Andrew from Bountiful...what happen to customer service? I understand business is business and time is money however if you want to get an internet shopper inside your showroom at least meet them halfway. My time is my money as well and ultimately you should be trying to get both.

Aug 17, 2018 -

Performance Ford Lincoln Bountiful responded

Hello I can explain and shed some light on this. At Performance we offer special internet pricing that when requested starts a process that is designed to send our customers current market pricing or better on the vehicle of choice with payments, dealer doc fee, and tax in a total out the door breakdown for full transparency. This also should include a model with additional options on it and one with less options on it just in case our customers want to consider adding or reducing their monthly payment for additional convenience features. We will also beat any price from any dealer at any time if you find a lower price. I hope this helps explain our process to be the number one priced Ford Dealer in the region. Keyston Gibson 801-295-3481 Digital Marketing Director Performance Automotive Utah

Aug 17, 2018 -

New truck guy responded

No this does not address the "click here for the special Eprice" scam just to data-mine customer contact information. Additionally, this aslo does nothing to address the unprofessional and unethical business practices exhibited.

Aug 17, 2018 -

Performance Ford Lincoln Bountiful responded

We are very sorry you feel that way. Our customers are the only reason we are here so at the end of the day we have to make sure you are taken care of. Whats a good number to reach you on so we can get additional input from you? This is about making sure You are taken care of but also making sure we listen to our customers to make internal adjustments. Thats why we pay money every month to have these reviews set up for customer feedback good or suggestive. Feel free to also text me on my cellphone 435-849-2866 Keyston Gibson 801-295-3481 Digital Marketing Director Performance Automotive Utah

August 13, 2018

Great quality of service, professionalism, and integrity I saw a car and mentioned it to my colleague...who so happen to have worked there before and knows who works there. Power of referrals! And it was And More

by gdawg2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Uribe
Nov 20, 2018 -

Performance Ford Lincoln Bountiful responded

Wow! We are so pleased to hear about your wonderful experience with us! Thank you for your business and for taking your time to leave a great review!

August 13, 2018

Great quality of service, professionalism, and integrity Exceptional work and customer services done by Andrew. He went above and beyond expectation and helped us along the way in answering our questions. Th More

by gdawg2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Uribe
Nov 20, 2018 -

Performance Ford Lincoln Bountiful responded

We are so happy to hear Andrew took great care of you! Thank you for your business and taking the time to leave a stellar review!

August 06, 2018

Quick and easy Came in knowing what I wanted, and the guys were very friendly and helpful. Got me in and out nice and quick with no gimmicks. More

by Griffreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Brinkman
Aug 06, 2018 -

Performance Ford Lincoln Bountiful responded

Griffreg, thank you for taking the time to write a review and rate us 5 stars. We appreciate and value your business!

August 03, 2018

Dream car, Great price! I called in to have some questions answered and salesman Gage was very helpful and had the sports coupe pulled up for me at the time of my arrival! He More

by Luis Villarreal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Brinkman
Aug 06, 2018 -

Performance Ford Lincoln Bountiful responded

Thank you Luis for taking the time to rate us 5 stars, writing an awesome review and of course your recommendation to our dealership. We have an exceptional sales team that strive to make sure that buying a vehicle is as painless as possible. We appreciate and value all of our customers!

July 31, 2018

car purchase There was confusion on the car we were expecting to buy but Caleb and Charlie help us find a great alternative. We made the deal and bought the car. More

by ford escape
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert and Charlie, Caleb Dixon, Robert Alvary
Aug 06, 2018 -

Performance Ford Lincoln Bountiful responded

Thank you for the 5 star rating and review! I'm glad we were able to find you and alternative vehicle that fit your needs and made you happy. Caleb and Charlie are both amazing and always have our customers best interest in mind. Thanks for purchasing with us, we appreciate your business!

July 24, 2018

I got a Great car for a Great price! Salesman Andrew Uribe is very up to date on all the vehicles. He was a pleasure to work with and he is honest and fair. I am Very pleased with my car More

by Ninaclock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Peterson, Andrew Uribe, Dustin DeNovellis
Nov 20, 2018 -

Performance Ford Lincoln Bountiful responded

Thank you so much for leaving us a great review! We appreciate your business!

June 06, 2018

I will find another dealer. My vehicle always has issues after the work on it. They do not return calls. I dread taking it there for any service knowing that something will go More

by Fairlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gwen Giles
Jun 21, 2018 -

Performance Ford Lincoln Bountiful responded

Fairlane, I am so sorry to hear of present and past issues you've had in our service department. We have every intention of making things right with you and your vehicle. We appreciate and value your business. Please give me a call at your earliest convenience so I can get more detail as to what happened. I will partner with the Service Manager and see what we can do to fix the problem. Thank you. Natalie Lowe, Customer Relations Manager 801-292-4433 or nlowe@shopperformance.com

May 29, 2018

Great Deals and very helpful I was a little apprehensive when I walked in the front door. The place was small compared to the other dealerships. It needs a little fresher look in More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Giles, Jack Hart
May 31, 2018 -

Performance Ford Lincoln Bountiful responded

Hello Happy Customer! Thank you so much for taking the time to leave us a great review and give your honest feedback. We truly value your business and hope you have a wonderful day!

May 17, 2018

Best service and manager I have ever had!! Gwen is a great manager, and the service is wonderful, I will always bring my truck to her no matter how far I live (I’m in Midvale 😊). I love worki More

by Alex T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Giles
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