Performance Ford Lincoln

WASTE OF OUR TIME Had an appt with a Salesperson to see a vehicle. We rushed to get there in time to find out that person is off that day and the vehicle we came to see Had an appt with a Salesperson to see a vehicle. We rushed to get there in time to find out that person is off that day and the vehicle we came to see was at your East Hanover location.. We stood and waited for 10 minutes until another Salesman came to help us. He did not offer us any options at all, and did not seem to care that we came all the way there during Covid to buy a truck. We had cleaned out our truck and brought the title so we could BUY a truck that night. You just lost a sale! We were ready to deal! I am in sales! I would NEVER let a customer leave on such a bad note...suffice to say we won't be back and will share this experience whenever we can. More

worst car shopping experience It was one of my worst car shopping experiences. The sales person was just trying to Sale and didn't care abut client's opinion. They tell you they It was one of my worst car shopping experiences. The sales person was just trying to Sale and didn't care abut client's opinion. They tell you they are giving you this and that. and after signing all paper work and took a deep look It wasn't what they promised. The interest was very high. the monthly payment were very high. I was told by Adam Kuczynski that I was getting $1000 dollars reimbursement for my shelving. I bought this ford Transit 150 August 30 2019. We are at June 9th 2020 and I still don't have this money. I call the office, sent e-mails and not response. After the purchase have not received a call if everything is fine how was everything. Nothing Like I said They just care about growing sales and reach their sales limits. I didn't write before because I didn't want create a bad environment but when I went back to the office and spoke with Matt Daspin. he promised again that I was getting a call with the follow up. I never received a call back. I am very unhappy with the quality of the service towards the client. If I could I will return this van and will go to another dealership More

Lowball Trade Offers Fette Ford offered me $16,500 on my trade on Tuesday, Performance Ford offered me $11,500 on Thursday. Where do you think I'll bring my business? Fette Ford offered me $16,500 on my trade on Tuesday, Performance Ford offered me $11,500 on Thursday. Where do you think I'll bring my business? I understand offers vary depending on what valuation service a dealer uses etc., but this was clearly a "we don't want you business offer". You win, you don't get my business. More

The WORST CUSTOMER EXPERIENCE I HAVE EVER HAD! At first, they were GREAT. I even gave a down payment on a car the same day I talked to them. MISTAKE. Because of Coronavirus I LOST MY JOB and asked At first, they were GREAT. I even gave a down payment on a car the same day I talked to them. MISTAKE. Because of Coronavirus I LOST MY JOB and asked for my down payment back. This was on 3/24/2020 and it is now 4/17/2020 and NO RESPONSE. I called over 7 times, spoke to 5 different people and then TODAY I saw they LOWERED the price on the vehicle I placed the down payment on by $3000!!!! I finally disputed this transaction with my credit card company, the only reason I waited was because I was going to give them the benefit of the doubt during these hard times, but apparently-- PERFORMANCE LINCOLN FORD OF RANDOLPH, NJ ONLY CARES ABOUT THEMSELVES. I am APPALLED that they would treat people like this. I am small business owner myself so I know how to treat customer and THIS IS NOT IT. I have yet to get my down payment back, but maybe they will FINALLY call me. More