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Performance Ford Lincoln
Randolph, NJ
2,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 10, 2024
Great experience. The team was efficient and knowledgeable. I will be back to Performance Ford for future vehicles. The team was efficient and knowledgeable. I will be back to Performance Ford for future vehicles. More
by Choff
Employees Worked With
David Malafatopulos, Kyle Bennett, Shane Patrick
February 06, 2024
On February 5, 2024, I encountered a series of highly troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical conduct, lack of accountability, and failure to address issues raised by Anthony. I initially posted a review expressing my dissatisfaction with Performance Ford's service team, prompting a call from Anthony at 12 pm. Astonishingly, Anthony attempted to coerce me into removing my post by promising to resolve the negative equity issue associated with my vehicle. Eager to find a solution, I arrived at Performance Ford at 12:30 pm. Upon meeting Jimmy, I inquired if Anthony had briefed him on my situation, to which he confirmed. Despite multiple mentions of the negative equity concern, Jimmy evaded providing a direct answer. During our interaction, a staff member washing a car blatantly harassed my girlfriend by repeatedly shouting “Nice fat xxx” in Spanish. I then explained and translated what was said and Shockingly, Jimmy remained silent, failing to address the offensive behavior and create a safe environment for customers. As we explored potential replacement vehicles, I persistently raised the issue of negative equity, seeking clarity on Performance Ford's commitment to resolving it. Jimmy, however, failed to provide a direct response, wasting valuable time during our interaction. This lack of transparency culminated in an unethical revelation when, during the negotiation of deals, Jimmy finally admitted, "I thought you knew we wouldn't take care of it with the prices we are giving to you." This admission not only contradicted Anthony's earlier commitment but also underscored a severe lack of accountability within Performance Ford. Anthony's failure to uphold his promise, coupled with Jimmy's indirect responses and the blatant sexual harassment encountered on the premises, paints a disturbing picture of the dealership's integrity and commitment to customer satisfaction. It is crucial for potential customers to be aware of the unprofessionalism, lack of transparency, and failure to address serious concerns at Performance Ford. I left the dealership at 4 pm, thoroughly disillusioned with the entire experience. Sincerely, Kevin Delgado More
by Kevin94
Employees Worked With
Anthony , Jimmie Whorley
January 31, 2024
Cannot say enough about the great overall service and experience at Performance Ford Lincoln in Randolph. As a loyal customer, I am continually impressed with how they treat their customers. The relation experience at Performance Ford Lincoln in Randolph. As a loyal customer, I am continually impressed with how they treat their customers. The relationship, above all else, is most important. The welcoming atmosphere and smooth process time and time, keeps me coming back! More
by Stefjb24
Employees Worked With
Matthew Collura, Julian Perez, Shane Patrick
January 31, 2024
Fantastic experience! !! Kyle, Shane & Dave in finance were PHENOMENAL! I absolutely loved our experience here. Thank you all very much! !! Kyle, Shane & Dave in finance were PHENOMENAL! I absolutely loved our experience here. Thank you all very much! More
by dswanns
Employees Worked With
David Malafatopulos, Kyle Bennett, Shane Patrick
January 27, 2024
Great experience. Very helpful with the car buying experience. I highly recommend visiting and buying your next vehicle here. Very helpful with the car buying experience. I highly recommend visiting and buying your next vehicle here. More
by wbyrnes147
Employees Worked With
Kyle Bennett, Julian Perez, Shane Patrick
