Performance Ford Lincoln - Service Center

The dealership has a horrible service department. I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly wh I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly what was done or refund me. They agreed to refund me the amount charged on January 2nd but to this day have not honored their commitment. In addition, the service manager is never available to speak doesn’t call me back. When I bought my lease out on my Ford F-150, the buyout number was several thousand dollars higher and the original paperwork changed and my signature forged. When confronted on this and I provided proof of the original they sold it for the correct amount. They claimed they didn’t know who or how the amount was increased. Horrible service and unscrupulous dealership. I will never use them again. More

On February 5, 2024, I encountered a series of highly troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical conduct, lack of accountability, and failure to address issues raised by Anthony. I initially posted a review expressing my dissatisfaction with Performance Ford's service team, prompting a call from Anthony at 12 pm. Astonishingly, Anthony attempted to coerce me into removing my post by promising to resolve the negative equity issue associated with my vehicle. Eager to find a solution, I arrived at Performance Ford at 12:30 pm. Upon meeting Jimmy, I inquired if Anthony had briefed him on my situation, to which he confirmed. Despite multiple mentions of the negative equity concern, Jimmy evaded providing a direct answer. During our interaction, a staff member washing a car blatantly harassed my girlfriend by repeatedly shouting “Nice fat xxx” in Spanish. I then explained and translated what was said and Shockingly, Jimmy remained silent, failing to address the offensive behavior and create a safe environment for customers. As we explored potential replacement vehicles, I persistently raised the issue of negative equity, seeking clarity on Performance Ford's commitment to resolving it. Jimmy, however, failed to provide a direct response, wasting valuable time during our interaction. This lack of transparency culminated in an unethical revelation when, during the negotiation of deals, Jimmy finally admitted, "I thought you knew we wouldn't take care of it with the prices we are giving to you." This admission not only contradicted Anthony's earlier commitment but also underscored a severe lack of accountability within Performance Ford. Anthony's failure to uphold his promise, coupled with Jimmy's indirect responses and the blatant sexual harassment encountered on the premises, paints a disturbing picture of the dealership's integrity and commitment to customer satisfaction. It is crucial for potential customers to be aware of the unprofessionalism, lack of transparency, and failure to address serious concerns at Performance Ford. I left the dealership at 4 pm, thoroughly disillusioned with the entire experience. Sincerely, Kevin Delgado More

October 13: I call with the code my mechanic provided to let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn' let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn't order the parts until they ran their own diagnostic. Now I do understand the desire to not pay for parts not needed, however the part is so likely to break the warranty goes for 8 years, the part wouldn't have gone to waste if it wasn't used on my car. Moreover at the time UAW strike was ongoing so I knew parts would be delayed which is why I asked for any leeway. None provided so I set appointment for "next friday" October 20: the "next friday" I discussed with receptionist and I arrive to be informed by Doug B. that the appointment was made for November 20 (not even a friday, let alone next friday). Fortunately, they were kind enough to bring my car in anyway and run the diagnostic to prove it was in fact exactly what my mechanic and I told them. I was told they would order the part and hear back in a day or so. I did not. I called again on October 26. 30 and 31. Each time being told I'd would hear back by end of day from either Doug, Nunno or Christine, each time not hearing back. On October 26th I was told the part had arrived. On October 30 I was told it hadnt. Again, this could be an issue of dishonesty or incompetence, I won't venture a guess which. After filling out a survey about the Oct 20 visit and letting them know how awful it had gone thus far I miraculously (and almost as if he was compelled to put in some effort after a bad review) get a call from Nunno that he expects the parts tomorrow and he will personally call and set appointment. Care to guess if that happened? It didnt. November 2 I call again and speak to Christine who says she will call me back when she knows if she has a courtesy car available to schedule appointment. I do notnhear back from her but do receive an email saying I've made an appointment for November 6. 2 more phone calls and I find the courtesy car will be available and my car will be brought in (with the part you supposedly received November 6 I drop off car and Doug informs it will be one or two days. I proceed to reception for the courtesy car that is not a courtesy at all being a $500 hold on my account and less than 1/4 tank gas. Had I been informed that it would cost me $550 just to be able to go to work that day I wouldn't have cared much, but being informed while I'm at the counter was not good faith. After Doug told me 1-2 days I figured I should call on November 10 to find out if everything is good. That's when Doug told me they were a bit backed up and it would be Saturday 11/11 or Monday 11/13 at latest. November 15 I call again, still hasn't gotten into the bay, but here is when Doug informed me they have stopped taking appointment they can catch up. November 22 still not caught up still haven't done anything with car. November 28 Doug calls to tell me it was brought in finally and they found an issue in exhaust. Also warranties They need to order part but it'll be ready this week. December 7 at 1pm I get the call it's finally done (only 2 months after I started the 1-2 day process). This is where Doug had the gall to ask me if I could drop it off right away or if they could pick it up. After 2 months of yanking my chain there was no chance I was putting in any additional effort like that. December 8 I go to return the car with more gas than it was given to me. Doug sends me to the reception counter where I wait 3-7 minutes with no people at counter.Doug finally notices and goes into office on left side to gentleman with goatie. Through the door I hear him call someone to ask loudly where the f**k everybody is. Someone comes over and starts finding my keys. At this point Doug let's me know that the rear exhaust issue he mentioned last week didn't have any work done because it was fine. Anthony calls to not apologize 12/18, says will call back tomorrow, it's 1/8 nocall More

Dropped my car off for an oil change and to diagnose a problem with back tires and some vibrations and noise in the front. Got a call in the afternoon from dealership and was told that I need to buy a ne problem with back tires and some vibrations and noise in the front. Got a call in the afternoon from dealership and was told that I need to buy a new tire for the back and after I buy the tire then they will be able to diagnose an issue with noise in the front - really? There are no spare tires or wheels in the dealership to put on the back and diagnose the problem. Anyway, it seemed like the person I spoke to was only interested in selling me the tire. I told them to do the oil change and that's it. I got my car back and it looks like they didn't even bother checking my air filter or my cabin filter, and I seriously doubt that the oil was changed because they didn't even change the window sticker for the oil change and the oil doesn't look quite right. This was a very disappointing experience considering the fact that I purchased the car at this dealership and always serviced it there along with my other Ford vehicle. More

My review is regard to the Service Department. Having to follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give t follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give the Service Dept at Performance Ford a chance to service my new 2019 F150. Visit 1 - Originally (1st visit July 2020) it went in with a list of items (I wrote up) that required attention including it's first oil change, most of the items on the list were addressed and repaired however a recurring issue regarding "Pre-Collision Assist AEB" was not resolved, the truck remained in their possession for 2 weeks. Visit 2 - In Sept 2020, I returned to them for another Oil Change after a long road trip. The following day I noticed Oil Puddles on my driveway, I drove up on ramps and found the bottom of my F150 soaked with oil, for the record I took pictures. I immediately called the Service Adviser and explained what I found, he asked me to come in right away, this would be my 3rd visit. Visit 3 - The Svc Dept took me in right away and in less than 15 minutes I was told the cleaning was complete. I drove straight home and had to see for myself. As suspected, they did a "quickie wipe down" and left it at that, so again I again took pictures and this time answered a "Rating Questionnaire" from FordMotorCo explaining my experience and rated the Service Dept with 1-Star. The following day, I received an apology email from A.P. (Service Mgr) asking me to call him directly. We discussed at length and he agreed to replace the soiled fiber-board and thoroughly clean the oily mess noting that he'd contact me once the part arrived. After not hearing anything for 2 weeks I followed up with an eMail and was scheduled for the visit, this would be my 4th visit. Visit 4 - I arrived early morning and would wait for the work to be completed, about 30 minutes later I was called to the Service Advisers window that my truck was ready (the Svc Mgr ignored me that day). Prior to leaving I reviewed their work writeup and noticed that only Replacement of the Fiber-Board was noted, there was no mention of the cleanup, so I had to ask. The Service Adviser turned to the Tech who did the job, he said it's complete, he then turned to me and said "if he says it's done then it's done". Once again I returned home to see for myself. With the trucks front wheels up on ramps I looked again. Yes, they did a much better wipe-down and they replaced the fiber-board, however only the rear one. The front fiber-board remained with it's oil soaked stains, I gently bent the board to find that the bottom of the motor was an oil stained greasy, grimy, mess. I followed up with another review to FoMoCo yesterday and have not received their reply yet, hopefully they will contact me and offer a resolution. SHAME on the PERFORMANCE FORD Service Department, and their Management, ... I'm done with you! -dp- More