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Performance Ford Lincoln - Service Center

Randolph, NJ

2.9
65 Reviews

65 Reviews of Performance Ford Lincoln - Service Center

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May 23, 2025

The best customer service. Seamus and Michael santos go above and beyond. Very satisfied and will refer family and friends. More

by Sarahgaul218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shamus O'Halligan, Michael Santos
May 24, 2025 -

Performance Ford Lincoln responded

Thank you, Sarah, for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Seamus and Michael. We appreciate your business and wish you many safe miles!

March 14, 2025

The dealership has a horrible service department. I was charged for work they said the did, but couldn’t tell me exactly what the problem was. I complained about it and said either tell me exactly wh More

by lupdelup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rubino
October 21, 2024

Truly an exceptional experience I can’t think of ever purchasing or servicing my vehicle anywhere else! The service department in my opinion is one of the best I have ever encountered Anthony and Amanda More

by Linda Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Gannon
Oct 21, 2024 -

Performance Ford Lincoln responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Anthony, Amanda and our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

October 18, 2024

October 7, 2024 I brought my 2017 Ford F150 for service. Service quite, Justine Garcia was assigned to me to make sure everything went well. Justine made sure to update me throughout the time that they wor More

by nalaboxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Garcia
Oct 18, 2024 -

Performance Ford Lincoln responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our Justine and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 07, 2024

On February 5, 2024, I encountered a series of highly troubling incidents at Performance Ford that warrant a detailed review. This review is an essential account of my experience, including the unethical More

by Kevin94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony , Jimmie Whorley
January 08, 2024

October 13: I call with the code my mechanic provided to let you know that my catalytic converter needed to be serviced and was covered under a warranty of 8 years 80,000 miles. I was told that they couldn' More

by Ecrinnian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Bertrand, Anthony Rubino, Jimmie Whorley, Doug Raleigh, Angela Sgourdas
October 30, 2023

This dealership has the worst service department that I have ever been to. They couldn't do a simple oil change without doing damage to the engine of my new 2023 truck . I had to constantly call them to fo More

by vincentm
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Collura
Oct 30, 2023 -

vincentm responded

Service dept. is the worst. The whole service dept. from the general manager to the techs who botched up the oil change and damaged my new truck were not helpful. I recommend no one use the service dept. for anything.

September 12, 2022

Dropped my car off for an oil change and to diagnose a problem with back tires and some vibrations and noise in the front. Got a call in the afternoon from dealership and was told that I need to buy a ne More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Shook
November 01, 2021

Fantastic experience at Performance Ford Lincoln Service. We were greeted by Jason who was professional and friendly. Our Nautilus was serviced promptly. This was one of the best service experiences we have More

by Jaa2483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Shook
Nov 02, 2021 -

Performance Ford Lincoln responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 12, 2020

My review is regard to the Service Department. Having to follow-up with a Bad Review is having to relive a Bad Experience, here's what happened. Only because of a recommendation that I decided to give t More

by -dp-
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
JS/Service Adviser & AP/Service Manager
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