Performance Ford

Carlos and his staff in service are top notch people. Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your d Once you purchase your truck, you rarely interact with anyone from sales, rather always with the service staff. Carlos and his staff represent your dealership in a positive and professional manner. More

My experience with Performance Ford dealership was incredibly disappointing. They slyly added $1000 for a LoJack, promised it for free, but it was never installed, and I had to pay for the subscriptio incredibly disappointing. They slyly added $1000 for a LoJack, promised it for free, but it was never installed, and I had to pay for the subscription bill. To make matters worse, my EV car was missing the promised charging cable. Despite the sales manager's assurances, it's now delayed by an extra 2 weeks. Reviews from others suggest a consistent pattern of deception. Don't trust a single word from this dealership. Even the owner's standard response for these reviews does nothing to address the fact that their sales team thrives on dishonesty, driven solely by a desire for more commission. My advice: steer clear of Performance Ford dealership at all costs. I'm escalating this issue to Ford HQ and noting their absence from the BBB. More

The wait time was less than I expected, and they let me know of other services I may need in the future. Staff are friendly. know of other services I may need in the future. Staff are friendly. More

I don't understand the past reviews. ...I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and ...I have been dealing with West Covina Performance Ford for years and have never had a bad experience. Manny Hernandez is the most knowledgeable and helpful salesman I've ever dealt with and as a new contact Fiona Doran is service is spectacular. I had an unexpected leak in my rear axle of my truck this week and she got my truck in and out in a single day!!!!!!!!! At a dealer!!!!! She kept her word on the time frame and kept me informed. This was so important because I am leaving this week to go on vacation and needed my truck in tip top condition. She saved my trip!!!!!! I highly recommend this dealer and Service department!!!! Manny and Fiona ROCK!!!!!!! More

Worst dealer I have ever dealt with. Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over Not only do they promise things they won't keep. They ignore calls or say will give you a call back and do that over and over More

I do not have the vocabulary to express how bad the service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every service department at this dealership treats their customers. I have taken several vehicles in for different types of service and on each and every occasion they have waaaay overpromised and underdelivered. There is zero communication and promises are seldom kept. On my truck it took 5 days to change light bulbs in the dash. The had to get them from the factory. I checked. NAPA had them in stock locally. Made and appt for my Focus to have recall work done. Had to order a part and would call me back. That was two years ago. They've never called me back. Took it in for warranty work on the transmission. Each night for 3 days, I called for status. "It will be ready tomorrow." This is the 3rd day and it's not ready yet. They've never once called me to tell me the status. I have to call them. This is a badly run service department. Even though it is really inconvenient for me, this is at the last time I go to this dealership. I will travel the extra miles necessary to try a different dealer. More

I purchased a Mustang Mach E online. When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an addition When the vehicle arrived, I was told I would not be able to take ownership of the vehicle.without paying the $20k dealer adjustment plus an additional $4,585 in dealer added items, which brought the total purchase price to $69,580 pre-tax. When I questioned the process, the Sales Manager (M.S.) told me that the dealership was under no obligation to sell me the car and that even though I made a deposit which Performance Ford cashed, that they did not have to honor the price and would not sell me the vehicle unless I agreed to his conditions. Long story short, after 3 hours, the $20k market adjustment was removed and we agreed to a reduced price on dealer added items which I did not want but after waiting for the car 7 months, I agreed to pay. I've purchased a new car every 3 years and needless to say, i will never purchase from Performance Ford ever again. The $3k you made cost you 3 future new car sales that i will be purchasing for my children. More