Performance Ford

As a teacher and a military veteran, I will make sure to warn about this place. Was planning on buying a used Tundra from them today. The dealership was dishonest about the 4,000 dollar add-ons. I would hav warn about this place. Was planning on buying a used Tundra from them today. The dealership was dishonest about the 4,000 dollar add-ons. I would have purchased if they just simply honored their price. They absolutely could be removed however the dealer said Lo-Jack can't be removed....hummm....that's an absolute lie. It was from there that they tried to sell based on a lies. My recommendation is stay away from dealers like this that are taking advantage of people in these uncertain times for pure greed. Buyer beware, bait and switch. Stereotypical sleazy car dealership. More

Worst dealer ever Almost 30 days going past due on my trade I can possibly get 30 days past due on my credit report! I have made several attempts to get this corrected with them and all I get is the run trade I can possibly get 30 days past due on my credit report! I have made several attempts to get this corrected with them and all I get is the run around, They have been tell me fo the last two weeks the pay of was made but I have checked with Ally and it hasn't. Now I'm going to have to get an attorney involved! And Ally will probably never give me a loan again due to this dealership. They suck big time!!! Clyde D. I'm going to put this on every review I can. Plenty of Ford dealers out there but this isn't the one!! Don't ever write a review on a dealer when they send you emails wait until all your stuff is correct at least A Month maybe even two. More

I bought a suburban here which online it was a great deal but as soon as you go into the dealership, they automatically add $4000 on top of that price with 2 bogus fees that they say they disclose in fine pr but as soon as you go into the dealership, they automatically add $4000 on top of that price with 2 bogus fees that they say they disclose in fine print. Well come to find out this is their selling strategy. They pull people in with a low amount then as your going over the final price they add all these fees. Once we get the car, it’s dirty! The people didn’t even clean the car right. As we are driving away, we notice that they put less than a half of a tank of gas in it after they said they would fill it up. Just stay away! There are so many other car places that are better. This is by far the worst car dealership I have ever been to. Update! A day after leaving the 100% honest review, two of the sales managers called my husband harassing us and asking to take down the review and bring the car back. This dealership is beyond the worst imaginable place. I will be contacting Fords corporate office. More

My girlfriend and I had a VERY AWFUL experience at Performance Ford in West Covina. In this review, I will recount our experience from start to finish with the salesman named MICHAEL A. (We’re not sur Performance Ford in West Covina. In this review, I will recount our experience from start to finish with the salesman named MICHAEL A. (We’re not sure if Aragon is the last name, but he’s tall with black hair). We went to the dealership hoping to test drive the Ford Bronco Outer Banks trim, which Performance Ford did not have in stock at the time. He then showed us the two Ford Broncos that were on the lot, which were the Big Bend (next up the base trim) and the Badlands Trim (2nd most expensive trim). Instead of simply apologizing that they don’t have the Outer Banks trim in stock, Michael A said that my girlfriend could simply do with the Big Bend trim because she does not really do off-roading. LIKE WHY AND HOW CAN YOU ASSUME THAT? We’ve gone off-roading at Cleghorn Ridge and the Mojave Road! We just laughed it off, but his tone and appearance were really condescending. We then proceeded to test drive the Big Bend. His unprofessionalism continued during the test drive. My girlfriend was behind the wheel. During test-drives, salespeople are supposed to tell you the features of the car. That was my experience at Mazda, Hyundai, and Kia. Michael A simply sat on the back seat as we chauffeured his bottom back to the dealership. Yikes. I did a lot more of the selling of the Bronco to my girlfriend than Michael A did because I had read of its features before coming to Performance Ford. We arrived back at the dealership to talk some numbers. Usually, at this point, car salespeople would ask you how you liked the test drive. HE DID NOT. He simply ushered us onto his table. He ran my girlfriend’s credit and came back with 3 monthly payment options. WE WERE SHOCKED. The car understandably had a mark-up because of the current chip and inventory shortage. However, my girlfriend has an EXCELLENT credit (770+), but we’re surprised to see how appalling their interest rates were at 6.99% for a 7-year car loan (yes 7!). We’re young people in our 20s, but we’re not dumb to bite that extremely high interest rate. Michael A’s atrocious behavior did not stop there! He was forcing me to cosign for my girlfriend in order to get the interest rate down. “I do that for my girlfriend, but I don’t know how you guys work”. I don’t know what that has to do with my decision to cosign for anyone, so that was an extreme xxx moment for me. I still kept my cool. Polite salespeople would ask “What can I do to earn your business?” For Michael A, it was all about the hard cold numbers. “Can you do $450? How about $430”? We’re negotiating on the PRICE of the vehicle, not our monthly payments. As it was becoming clear to him that we’re not going to buy the vehicle, he said “Maybe this is too much car for you.” He’s not only sexist and condescending, but also very discriminatory. I was very heated at this point, so I just walked out of the dealership. In summary, we had a TERRIBLE experience all because of Michael A. If you’re the general manager at Performance Ford, please seriously consider evaluating Michael A’s customer-service performance because he needs help. We’re still excited to buy the Ford Bronco, but we would DEFINITELY NOT buy it from Performance Ford in West Covina. More

This dealership is by far the worst dealership that I have ever did business with. And when they read this they have no need to try to respond to make it better they have had many chances to do so. They have ever did business with. And when they read this they have no need to try to respond to make it better they have had many chances to do so. They make ford look bad that whole staff needs to learn some people skills and some respect and that's comming from a retired vet. And the reason I'm choosing this platform so all the other dealerships can read how this company or fraudulent employees conduct themselves. They are down right thieves that's the best way to describe the situation. Lemon law breakers so I encourage all customers to give a call to a lawyer that specializes in lemon law cases because this is what they do . I had to give a star to submit . More

UPDATE:Performance Ford contacted me after this review. UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. T UPDATE: Performance Ford contacted me after this review. They apologized for the issues with leaving messages and have since resolved that problem. They went above and beyond to correct the concerns I had. Adam stuck to his word and worked with me to come to an understanding. Despite my initial challenges, I would highly recommend this location and working with Adam. They are working hard to be competitive, provide fantastic work, and are excelling in their customer service. Thank you. OLD REVIEW: Went in for “the works” service when they opened, however sat there for 30 minutes because they opened late that day. Service manager Adam ended up helping me. He seemed nice at first. We discussed additional routine maintenance for Ford F-150 due at 60-70K. We agreed on a very broad quote of $1000 but that it would for sure be less to take care of the additional work. They took longer than the quoted time while I was on busy schedule that day. They ended up charging me an even $1000 regardless of the promise of it being less and the receipt didn’t give a normal break down. The receipt was modified to show parts only and then the balance was their service charge. Receipts from Ford have always broken down by service. I felt that something wasnt right and talked to Adam about it. He promised he would make it right but asked that I call him back and we agreed that if I found other dealers that did the same service for more reasonable price that he would adjust the cost/give me credit or apply The different to future services. I've called multiple times and left messages and have not received any response. I highly recommend calling other dealers as they are more transparent and won’t rob you. The services at multiple other dealers was significantly cheaper. Don’t come here. In fact, this whole experience makes me never want to buy Ford again. More

Would only go back or recommend them if they had an unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if th unbeatable price. I had to be persistent they never called me back. The car for sale I was interested in supposedly had 2 buyers. I was told if they fell through I would get a call. I never did. Even had a friend at my local Ford dealership put his name in to get a call back. He didn't either. Two weeks go by and I notice the car is still on the website. Again I call. It is still available. Why didn't they let me know? No idea why. More