Performance Honda

Imagine you spend an evening looking for a few sedans and come across a reasonably priced well equipped model. I connected with this dealer the next day and requested a cash price since all my financing and come across a reasonably priced well equipped model. I connected with this dealer the next day and requested a cash price since all my financing and cash was on hand. I received a cash price and confirmed with the salesman that the vehicle was on site and available. He confirmed and said they were open till 8 and the car would be ready. I drove 42 minutes to get there after work and see no sedan out front and wonder why. I walk in and ask the receptionist for A Aron and she says she doesn’t see him. I wait about five minutes and text him “I am here”. I ask the receptionist if they sell cars here. She doesn’t know only the salesman know that. No help. Finally A Aron arrives and greets me with his name and say to “follow me”. I Follow, he shows me to a seat and says “have a seat” and walks off. Im a fool. I’ve waited 10 minutes to be greeted and was seated for another five before I proceeded for the door. The receptionist seemed concerned and asked if A Aron had found me and if I had been helped. I let her know that I was offered a chair and that I’d be leaving. A Aron texted about 20 minutes after I left and gave me an apology along with several excuses. I passed it off and asked if the car was still there. He confirmed that it was and told me that it had been purchased already online but if the deal failed I could be the first Sucker in line. No thanks. Don’t spend two hours of your time after a days work with these clowns. I guess if you do, you deserve the show that you get. More

Do not buy from Performance Honda! I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on AutoTrader for this configuration, and I got an email on 2/16/23 I purchased a 2023 Honda Accord Touring Hybrid on 2/16/23. I had a search set up on AutoTrader for this configuration, and I got an email on 2/16/23 that one was in transit to Performance Honda. I contacted the dealership to see if it was sold, and they said it was not, and it was getting unloaded from the truck as we spoke. I immediately went over to the dealership, looked at the vehicle, and knowing there is a shortage of cars in the market, I didn’t even ask to negotiate, I said I would take the vehicle for MSRP. The salesman comes over and gives me the numbers of the purchase price with all taxes and fees included, and I said looks good, let’s sign. I go in to sign the papers and the finance person tries to sell me an extended warranty, but I say I don’t want one, that is why I bought a Honda because they are reliable (more on that later). The finance person says the extended warranty comes with the vehicle for no more money than they had already quoted, but I know dealerships are starting to offer lifetime and extended warranties for free to get sales so we moved on (I just bought a truck from Joseph Buick GMC and they truly give a free lifetime warranty as long as you own your car). My problem came when I trusted the people working at the dealership that they weren’t lying to me, and that is a lesson learned. I had work appointments later in the day so I signed the paperwork without reading through all of the details thinking the dealership was honest. When I get home to add the vehicle to insurance I get out the paperwork to get the VIN, and I realize there is a $3,000 extended warranty on the car after I very specifically said I did not want one. I immediately call the dealership finance person and ask why it is on there. What the dealership did is include the extended warranty in the initial estimate for purchase price plus taxes and fees, they just put the warranty in without saying anything hoping I would miss it since I was in a hurry, and they were right. The salesman and finance person should have told me that they put this in the price, and the finance person should have told me it was added in when I said clearly I didn’t want any extended warranty. He then said what I said wasn’t a lie, the finance person told me that there wouldn’t be any additional cost from what was quoted. This was technically true because they had already snuck the warranty price into the taxes and fees included quote. This is extremely unprofessional, and I said I don’t want the warranty just like a clearly stated. The finance person says I can cancel the warranty, he will send me documents to sign online to cancel. I e-sign the documents and send them back to him for the warranty to be cancelled. Fast forward to 3/7/23, I get a letter with my policy information from the extended warranty company. I call them asking what was going on because I cancelled the warranty within hours of purchasing the vehicle. The extended warranty company says the dealership never filed the papers and that my warranty is still active. The fact that the dealership lied again that they would cancel the warranty after I signed the cancellation forms, and then they didn’t is what led me to write this review. I was going to leave it be and not write a review when the warranty was going to be cancelled, but once they lied again I decided to make sure other people don’t make the same mistake as me and buy from Performance Honda because they are shady, unprofessional workers. As a quick side note, the Accord made it a hole 5 days before the check engine light came on. I filled out the online service request, and sent in the check engine light codes (I have an OBD scanner so I helped the dealer by letting them know what the issue was). A week went by and I got no response, but I had an appointment to get an auto-dimming rear view mirror installed at the dealership in a few days, so since the car seemed to be running alright even th More

Very unprofessional experience with Performance Honda Fairfield on Monday February 20 2023. My wife and I test drove and we’re ready to purchase a Blue Honda CRV that was available. I am a Marine Corps Fairfield on Monday February 20 2023. My wife and I test drove and we’re ready to purchase a Blue Honda CRV that was available. I am a Marine Corps Veteran and I bank with Navy Federal Credit Union. I contacted my credit union in the dealership parking lot and was approved in 10 minutes for the CRV we wanted to purchase. The credit union stated they would overnight the check so i would receive it on Wednesday. My credit union even sent me a consumer letter of approval with the specific vehicle I was approved for with the dealer name and VIN of the car. (See photo) The salesman at the dealership Conrad Barnes, informed me that they would not hold the vehicle as someone was coming in later to buy it. But the vehicle is available? I was confused as they were holding the vehicle for someone later but wouldn’t hold it for me as i was already approved and just waiting on funds being overnighted. I offered to pay a deposit to hold until the check came and they still refused to hold. When the check arrived the vehicle had been sold and i got the privilege of sending back the check to NFCU as it was specific to that one vehicle VIN and the dealership. Then i got txt message from Matt Lockwood the GM (see photo) and apology email from the Eric Meyer GSM of Performance Honda Fairfield staying how they will discount a Silver Honda CRV for me. (See photo) So they wouldn’t hold the one i was approved for, but they will hold a different one this time?? This would have been the 5th vehicle i purchased from Honda Fairfield. My wife and I made our purchase at Honda East. Mike Davidson and Erica Hale were great to deal with and were flexible when it came to my credit union and even let us drive the car home on an arbitrary contract until we brought the check to them the next day. Performance Honda Fairfield was sub par and will not get any of my business and further, I will not recommend to anyone. This probably doesn’t have much clout, but there are better people to deal with and Honda East was far superior. More

Made on line appt for oil change. Was told at check in will be 1.5 hrs. Oil change started 2 hrs 15 min after scheduled appt time. This is the 2nd time in a row this has happened and Was told at check in will be 1.5 hrs. Oil change started 2 hrs 15 min after scheduled appt time. This is the 2nd time in a row this has happened and there will not be a 3rd... Will never come back here.. Tired of the long wait with no communication and the hard sell after with the predictable long list of recommended mechanical problems. More

Best car buying experience I have had. Adam was great to work with. He made the car buying enjoyable. Great personality, low key, but very knowledgeable. Adam was great to work with. He made the car buying enjoyable. Great personality, low key, but very knowledgeable. More

Shawn my salesman was fantastic. I must have bought a very recent trade cause the next day he was adamant I bring the car back cause it hadn't been preped. After it was over I had ne I must have bought a very recent trade cause the next day he was adamant I bring the car back cause it hadn't been preped. After it was over I had new brakes and tires. Where else I ask you would you get service after they fact. Unheard of 2day. Im still floored. There large inventory, quality service, and follow up service were better than anything I have ever seen in my life. Period!. I found the exact car I wanted. Thank you Shawn and then Performance Honda team More

Performance Honda Fairfield, Ohio sold me a car without a title!!! They refuse to answer their phone when I call. The temporary tag expired and now can’t drive the vehicle. The car was purchased in July 20 title!!! They refuse to answer their phone when I call. The temporary tag expired and now can’t drive the vehicle. The car was purchased in July 2022. It’s now October and still they can not produce a title. More

Just like the last review, they’re rude over the phone. Susan was a great person, but the salesman are stereotypical. Wouldn’t recommend this dealership. The guys I spoke to in used car sales, very cocky a Susan was a great person, but the salesman are stereotypical. Wouldn’t recommend this dealership. The guys I spoke to in used car sales, very cocky as well. More

Buying a vehicle from Performace Honda was the WORST car buying experience we have ever had. We would not recommend buying a car from Performance Honda to anyone! The process of test driving and purchasing buying experience we have ever had. We would not recommend buying a car from Performance Honda to anyone! The process of test driving and purchasing the vehicle went smoothly, but everything after that was a nightmare. We purchased our vehicle on a Friday and left it there over the weekend for the vehicle inspection and was told to pick it up on Monday. We received a phone call Monday that there was an issue with the sliding door of our van and they were fixing it, and it would be ready that afternoon. We picked up the van that day and when we brought it home we tried to open the sliding door and the door was clearly not fixed. To make a long story short, we made 6 separate trips to the dealership to get the door "fixed." This normally would not be an issue but we live one hour away, one way; and we have a toddler and an infant that we had to make the trip with every single time. They would not reimburse us for fuel, they claimed the door was fixed and every time we showed up to pick up the van, the door was still not working correctly. The last trip to pick up the van, they put maybe a half tank of gas in the van for us and told us the door "not working" was a safety mechanism. Strangely the other door works flawlessly. They basically said they're not doing anything more to the van and we are left with a door that only works part of the time. The entire experience has been terrible. We have tried calling the GM several times with no returned phone calls. There is obviously no respect or consideration for their customers. We will 100% never purchase a vehicle from Performance Honda again. We are not the type of people to write reviews, especially negative ones but with the experience we had and the lack of consideration and communication we've been shown, we felt it needed to be said. Save yourself the headache, learn from our mistake, and look for a vehicle elsewhere. More