Performance Kings Honda

After waiting for over 2 hours today, I was turned away. They could not help me. What for? A tire repair. I had a 6 month old Bridgestone tire go flat due to a large nail. To get there I put Fix a Flat in i They could not help me. What for? A tire repair. I had a 6 month old Bridgestone tire go flat due to a large nail. To get there I put Fix a Flat in it then drove it there. They took the entire tire off the rim and proceeded to tell me they could not help me. I said, “per the FixaFlat website, you take some soapy water and a rag and wipe off the FixaFlat, then you can patch the tire.” They refused. I’ve never ever been turned away from an auto repair and service center. Let alone for something so easy to remedy. It’s almost unbelievable. I still cannot believe they would not help me. I’m a Honda owner and customer and have been for over 25 years. I bought this car here. But this is just out of bounds man. What is this world coming to? More

I've purchased multiple vehicles from Performance KH and they never disappoint. Rob Larson is the best salesperson hands down. Honest - knowledgeable and very professional. Andy and Dustin were very helpfu they never disappoint. Rob Larson is the best salesperson hands down. Honest - knowledgeable and very professional. Andy and Dustin were very helpful as well -the process was very smooth. No hassle and no problems. This place does pressure you. They just make it happen. More

Extremely unprofessional. Constant run around with different requests that I had to do. Then they wanted a cc to hold the vehicle, which I was planning to do, but then they Constant run around with different requests that I had to do. Then they wanted a cc to hold the vehicle, which I was planning to do, but then they changed their mind and wouldn't sell me a car unless I financed with them. More

My daughter bought a car there and paid cash for it. They "claimed" they lowered the price. Apparently charged her some BOGUS "accessories" fee for $500 and NEVER charged her tax. Now she's paying $900 They "claimed" they lowered the price. Apparently charged her some BOGUS "accessories" fee for $500 and NEVER charged her tax. Now she's paying $900 in taxes because they never did it. They never lowered the sale price, and screwed her over. NEVER BUY FROM THIS PLACE! More

Truck I traded in for had a torn up differential cost me 1400, dealer did nothing. 1400, dealer did nothing. More

I’ve been a loyal customer of Performance King’s Honda for years, always satisfied with the service department’s excellent work on my vehicle. Naturally, when I started researching my next car purchase—a for years, always satisfied with the service department’s excellent work on my vehicle. Naturally, when I started researching my next car purchase—a 2025 CR-V Hybrid—I decided to visit the sales side. Unfortunately, this experience has completely turned me away from this dealership. From the start, I was upfront and honest: I was not buying today, just gathering information to make the best financial decision. But instead of being met with transparency and professionalism, I was met with evasion and excuses. The manager outright refused to provide any details beyond the list price, claiming incentives and inventory change too frequently. I simply wanted to know the current incentives and what my out-the-door price would be if I purchased within the month. Other dealerships have readily provided this information in the past, so why not here? This entire experience felt like a deliberate attempt to keep customers in the dark. I don’t know if this is a new industry trend, but I find it extremely frustrating. Am I supposed to lie and say I’m ready to buy just to get basic information? That’s unfair both to customers and to honest salespeople. If a business has competitive pricing, why are they so afraid to be upfront about it? Because of this lack of transparency and unwillingness to assist me, Performance King’s Honda has lost my business. Buying a car is a major financial decision, and I refuse to work with a dealership that operates in such a manner. I’ll be taking my business elsewhere—where honesty and fairness still exist. More

Customer service does not seem to be the focus here. My fiancee and I went in to sell my car and to buy a new one. I requested these to be separate transactions as the new car was going into her name ( My fiancee and I went in to sell my car and to buy a new one. I requested these to be separate transactions as the new car was going into her name (needing to switch things around to accommodate a mortgage loan as we are also trying to move). I was told by the sales rep and by the manager that we could still process it as a trade-in and they could get me whatever paperwork was required. I was clear that the vehicle I was selling to them was only in my name and my fiancee's name could not be on that paperwork I needed for the sale. They assured me it would not be a problem. So, we did it. After spending over 6 hours at the dealership, we had a beautiful new Highlander. The first problem came in afterwards, when I reviewed the documents, my fiancee's name was on everything. Nothing on the sale of my car was written the way I told them was necessary. I called over 10 times in 3 days, left messages with 2 managers who never returned my calls. I spoke with 2 other managers who said they would get back to me, and they never called back. I left a message with the General Manager, and still got no call. Finally, on the 4th day, my fiancee was able to get ahold of the gentleman in finance that handled our account. It still took 4 calls and 2 additional days before we finally received the documents I needed (which I still had to make edits to). The second problem arose when said finance officer called my fiancee over a month after the purchase to tell her there was a problem from title. He asked if she ever used any other names (big nope), then the next day asked what name she had on the title of the trade in. Apparently, when I told them she wasn't on the car we were selling, they were not listening, any of the 4 times I said it to make sure they understood. Meanwhile, I tried to follow up with this finance officer on the matter. Every time I would call him directly, he would send my calls to voicemail, for 3 days. I left several messages, no return calls. My fiancee has still not heard back from him since the conversation where she told him again that she was never on that title. He had said then that they would need me to sign some forms and get a copy of my license. But, they did take my license and get a copy when we made the purchase, and I did sign some forms then too... so did they screw up and give me the wrong forms or file it all incorrectly? We are still waiting to know the resolution... More

Horrendous experience taking out vehicle in that had some issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many were erroneous. And he fixed is for $1700. More

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service ne much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs. More

Horrible horrible horrible experience. I bought a car back in May 2022ish. We bought the tire warranty. I used it for the first time back in August last year. I went to get my tires rotate I bought a car back in May 2022ish. We bought the tire warranty. I used it for the first time back in August last year. I went to get my tires rotated last month and all the warning lights and everything came on. They put the wrong size tire on. I have called probably 6-7 times and messaged and talked to different people. Even left messages for the managers, always being told their passing along the message and someone will get back to me. It’s been over a month with me consistently calling and still have not gotten anywhere. More