I submitted an order for a 2021 Honda HR-V Sport online on 7/6, and let Glen know once I submitted my order, as we had been having a conversation via text concerning the vehicle. I received a message once I submitted the order that I would be receiving paperwork to finalize my order. After I did not receive any paperwork on 7/7, I emailed Brandon, the internet sales manager, on 7/8 to let him know that I hadn't received any paperwork and to inquire about the next steps; we set up a date/time for me to come sign the paperwork.
I drove down from Dayton, OH and they had me work with one of the sales representatives; when he brought me my paperwork to sign there was a different final price because the price of the vehicle was listed as almost $2,000 more than what I submitted my order for. I told the sales representative that this was incorrect and sent him a screenshot of my submitted order with the price of the car. He went and spoke to someone and came back and told me that deal had expired on 7/7, but that they could offer me a better deal if I financed with them instead of my bank.
At no time during my online order process did it say the deal expired on the 7th, at no time after I texted Glen that I had submitted the order did he say the deal expired on the 7th, nobody contacted me on the 7th to say I had to finalize my online order or the deal would expire, at no point during my emails with Brandon did he say the deal expired on the 7th, at no point when I arrived from Dayton did anyone tell me the deal I came down there for had already expired. I was just brought paperwork with a different price; I felt like they were trying to take advantage of me as a woman, I felt disrespected, not valued, and I wasted my time. No human being should be treated this way, let alone a customer.