Performance Kings Honda

Nothing good out of this so far This is probably one of the worst experiences of my life. I purchased a 2016 Certified Pre-Owned Honda Civic just a couple of months ago and I regret This is probably one of the worst experiences of my life. I purchased a 2016 Certified Pre-Owned Honda Civic just a couple of months ago and I regret buying it from this dealership. From the jump, the representative (Mark) was not very approachable at all and didn’t give me ANY selling points on any of the cars. I did come in wanting to look at a specific one, but further than that, there was no help whatsoever. When going to test drive the car, I was simply handed the keys and told to “follow me”; leading me to a street with a max speed of 35 (not the best speed to judge all aspects of the car.) When I got out of the car, I mentioned the things I liked about it and then I mentioned the things I didn’t like about it, one of them being a slight knock underneath. He mentioned not to worry about it and that it might just be from sitting for a little bit. This is the part where he didnt try to talk to me about the car at all. (At this point he probably thinks I’m a kid just looking around). I asked a couple of questions about the car but he continued to not really invest thought into his answers. I knew he was shady when after I signed everything, he said, “next time you buy a car, you should look at the car fax”, which I had already done prior to going. Fast forward about two months and the knocking underneath is far louder and there is a slight shake. I went in to get the tires rotated and oil changed (2,000 miles prematurely because the rep failed to inform me of anything, and the service technician took advantage of that as well), and as I was leaving, the noise was even louder. I took it back and had them check it out and it turns out that there are lumps in the tires, probably from sitting for so long and lack of rotation. I’m upset because I spent nearly $20,000 on a certified car and I’m left with a vehicle that I don’t feel comfortable in. I have mentioned this to the representative and the store manager, both of whom don’t care to help me. After telling me that this problem is an “opinion” (gave an example of people wanting monster truck tires to be loud), the store manager offered to cover the installation expense of the new tires, but I feel as though I shouldn’t have to buy new tires. Their reason for not helping me out is because the tread depth meets the requirements and it’s safe, I just don’t FEEL safe at all. Three things that I would recommend: 1: Work with someone who can hold a conversation 2: Don’t be a first time car shopper with these people 3: Buy a Honda from a different Honda dealership More

Non responsive After having my car for three weeks, told on three different occasions back ordered part was to be delivered to no avail. Became my job to ensure the After having my car for three weeks, told on three different occasions back ordered part was to be delivered to no avail. Became my job to ensure they did their job with no success. After having the car for three weeks, then informed I had to pay upfront for back ordered parts, nearly $800 and still could not give me a firm receipt date. Service manager Ash Mall not interested in solving the matter. I felt disrespected in my conversation with Ash, talked down to as a woman. More

Service Nightmare Been trying for three weeks to get an Infotaniment system problem solved. Nothing but the run around. It’s a known problem with a known solution. Excu Been trying for three weeks to get an Infotaniment system problem solved. Nothing but the run around. It’s a known problem with a known solution. Excuse after excuse, they even tried to blame Panasonic. Warranty work isn’t a money maker for them so they don’t care. Service manager promised it was fixed, it wasn’t. He finally admitted he didn’t check himself but “the tech said it was”. Now it’s lawyer time. More

Give Wrong Pricing on The Phone They provide wrong pricing on the phone and make people visit the store. At the store after driving 20 miles they apologize and provide the pricing w They provide wrong pricing on the phone and make people visit the store. At the store after driving 20 miles they apologize and provide the pricing which is quite high compared to any car dealer in the market. More

Bad Customer Service I made a purchase with them last week. Everything was fine until I found out they made mistake on my paper. I need to come in and sign the new paper. I made a purchase with them last week. Everything was fine until I found out they made mistake on my paper. I need to come in and sign the new paper. I came before my schedule and wait for more than an hour to sign a piece of paper. I let the financial manager who made mistake know that I came. He chased me out to wait without greeting or explaination. I thought he worked paperwork for me. After 30 min, he came out for a new customer and ignored me standing there waiting for him. Seriously, I drove for an hour to sign a piece fo paper which is due to their mistake. No apologies for their mistakes. They didNOT appreciate their customer time. Maybe only to their potential customer, not to whom already made purchase. More