Performance Kings Honda

High pressure sales and wont take no for an answer! If you enjoy hardball, high pressured sales and constantly telling them you don’t want to buy a product this is the dealership for you. My sales pe If you enjoy hardball, high pressured sales and constantly telling them you don’t want to buy a product this is the dealership for you. My sales person was AJ and I really can’t say anything negative about him other than he wouldn’t move off the price of the vehicle. The person who was very unprofessional was “George” my finance guy. From the second I met him he had a very childish and unpleasant attitude. When it came time for me to talk with him he attempted to sell me their gap insurance relentlessly. I had to say no 4 times. He had the same aggressive attitude with a few other “protection items” When he had his final numbers, they were higher than what I had already agreed on with AJ, and I informed him that I wouldn’t go higher. He made a comment like “what’s $10 a month”. I said again I agreed to a number and I’m not going higher. He kept pushing it. I eventually said “I told my fiancé a number and I’m not going over that number” He replied “you have to explain to your fiancé over $10 a month?” I was shocked at how VERY UNPROFESSIONAL he was, and had the guts to say that to a customer. We moved on and he finally got to the number I had originally agreed on. He just had to say “do you get to explain to your fiancé you saved the $10 a month now?” That was when the deal was gone for me. It took a lot for me to not check this guy, but he killed the sale. Maybe with a different salesman or another finance person my experience might have been different. Or maybe this was commonly practiced tactics. Either way I have never had a worse car shopping experience than at Kings Performance Honda. Sent from my iPhone More

Nothing good out of this so far This is probably one of the worst experiences of my life. I purchased a 2016 Certified Pre-Owned Honda Civic just a couple of months ago and I regret This is probably one of the worst experiences of my life. I purchased a 2016 Certified Pre-Owned Honda Civic just a couple of months ago and I regret buying it from this dealership. From the jump, the representative (Mark) was not very approachable at all and didn’t give me ANY selling points on any of the cars. I did come in wanting to look at a specific one, but further than that, there was no help whatsoever. When going to test drive the car, I was simply handed the keys and told to “follow me”; leading me to a street with a max speed of 35 (not the best speed to judge all aspects of the car.) When I got out of the car, I mentioned the things I liked about it and then I mentioned the things I didn’t like about it, one of them being a slight knock underneath. He mentioned not to worry about it and that it might just be from sitting for a little bit. This is the part where he didnt try to talk to me about the car at all. (At this point he probably thinks I’m a kid just looking around). I asked a couple of questions about the car but he continued to not really invest thought into his answers. I knew he was shady when after I signed everything, he said, “next time you buy a car, you should look at the car fax”, which I had already done prior to going. Fast forward about two months and the knocking underneath is far louder and there is a slight shake. I went in to get the tires rotated and oil changed (2,000 miles prematurely because the rep failed to inform me of anything, and the service technician took advantage of that as well), and as I was leaving, the noise was even louder. I took it back and had them check it out and it turns out that there are lumps in the tires, probably from sitting for so long and lack of rotation. I’m upset because I spent nearly $20,000 on a certified car and I’m left with a vehicle that I don’t feel comfortable in. I have mentioned this to the representative and the store manager, both of whom don’t care to help me. After telling me that this problem is an “opinion” (gave an example of people wanting monster truck tires to be loud), the store manager offered to cover the installation expense of the new tires, but I feel as though I shouldn’t have to buy new tires. Their reason for not helping me out is because the tread depth meets the requirements and it’s safe, I just don’t FEEL safe at all. Three things that I would recommend: 1: Work with someone who can hold a conversation 2: Don’t be a first time car shopper with these people 3: Buy a Honda from a different Honda dealership More

Non responsive After having my car for three weeks, told on three different occasions back ordered part was to be delivered to no avail. Became my job to ensure the After having my car for three weeks, told on three different occasions back ordered part was to be delivered to no avail. Became my job to ensure they did their job with no success. After having the car for three weeks, then informed I had to pay upfront for back ordered parts, nearly $800 and still could not give me a firm receipt date. Service manager Ash Mall not interested in solving the matter. I felt disrespected in my conversation with Ash, talked down to as a woman. More

Service Nightmare Been trying for three weeks to get an Infotaniment system problem solved. Nothing but the run around. It’s a known problem with a known solution. Excu Been trying for three weeks to get an Infotaniment system problem solved. Nothing but the run around. It’s a known problem with a known solution. Excuse after excuse, they even tried to blame Panasonic. Warranty work isn’t a money maker for them so they don’t care. Service manager promised it was fixed, it wasn’t. He finally admitted he didn’t check himself but “the tech said it was”. Now it’s lawyer time. More

Give Wrong Pricing on The Phone They provide wrong pricing on the phone and make people visit the store. At the store after driving 20 miles they apologize and provide the pricing w They provide wrong pricing on the phone and make people visit the store. At the store after driving 20 miles they apologize and provide the pricing which is quite high compared to any car dealer in the market. More