Performance Kings Honda

Electrical problem after lethal air bag replacment We have 2 hondas, both subject to the lethal air bag recall. The most recent a honda Fit. Taken in for the recall on a hot summer day, Friday June 2 We have 2 hondas, both subject to the lethal air bag recall. The most recent a honda Fit. Taken in for the recall on a hot summer day, Friday June 24, 2016. Returned at the end of the day and the cabin cooling fan would not operate in positions 1,2 or 3 but would in position #4. My wife complained of this to Ash Will (?) service manager, he said the work they did could not possible have caused the problem. My wife used the A/C in position 2 and 3 on her way to deliver the car. Funny thing with the engine off if you turn the fan to 1,2, and 3 the engine cooling fan comes on. (when I push the radio button will the airbag deploy or will the airbag not deploy when I need it). I called to day and spoke with Kevin...same result when my wife spoke to Ash Will (?). I asked to speak to the service manager and Kevin said he wasn't available and he could set up an appointment for me to speak with was not acceptable to me as we have been with out of our two hondas for the last several months, to be fair they did provide loaners. More

Poor Performance Honda Took my Accord in to get serviced for an SRS code (seat buckle) ... was told it was under warranty and would take about 90 minutes to replace. Called Took my Accord in to get serviced for an SRS code (seat buckle) ... was told it was under warranty and would take about 90 minutes to replace. Called for an appt with the info needed to have the parts ready ... dropped off my car. Got a call later that they didn't have the right parts and that the frame motor was broken by the technician ... would order the right parts but didn't know when they would arrive ... received a call that the parts were ordered and would be a couple of days. Now I'm needing a courtesy car for the extra days' delay. Finally got the right parts (hopefully) in and made the original repairs. A week later, I took the courtesy car in to pick up my car and asked a "manager" if they would pick up the cost of gas I needed to use in their courtesy car, but was given the old "pass the buck" ploy that he couldn't provide any compensation for their week's delay. Also, I told him politely that if nothing was done to recognize th inconvenience they put me through, that I would never do business there again (this is the 2nd time they have mismanaged my service), to which he curtly replied, "That's OK." Then when I went to get my keys there was a charge of $342, which I refused to pay, and they did honor my position on that matter. A very unpleasant and poorly managed service. More

Only care about sales - not customer service. I have sometimes received 3 phone calls in the same day trying to buy my Honda Fit so that I can buy a new Honda. However, the customer service has be I have sometimes received 3 phone calls in the same day trying to buy my Honda Fit so that I can buy a new Honda. However, the customer service has been horrible. I recently contacted the service department to schedule an appointment to have the airbag fixed. I was told to drive out and a rental car would be available. When I drove out, I was told that there were no rental cars available and that I had to call first when enterprise rental was open. Two young attendants chastised me for not calling first. I DID CALL FIRST. So on the following Monday, I called the service department to make sure I could get a rental car and drop my car off. When I got out there they said that I needed to have someone with me because there was no room to park my car and I needed to drive the rental car and my honda back home. A month later the service department called to schedule my service. I needed to drop my car off the night before so that the next day I could drive the rental car back. When I arrived, I was again treated very poorly by two young attendants. My car already had been tagged with a number on the first visit. They would not listen or check to see that I had an appointment scheduled. They questioned me "Was I sure the airbag part had been ordered." I have also had the car out for servicing and they would not service anything unless the service lights were showing something needed to be done. I recently read the manual which stated the brake fluid needs to be completely changed every 3 years. The light has never come on in five years to indicate that. I will find someone else to service my car. Unless it is a recall I will not go back to this Honda dealer. I have had three Honda cars and will never buy another. More