Performance Kings Honda

Inept, ineffective, Manager Andy French After a long dispute with Kings Honda Andy agreed to issues a check for $35 to correct a sales ethics issue. He has not followed through on the agreem After a long dispute with Kings Honda Andy agreed to issues a check for $35 to correct a sales ethics issue. He has not followed through on the agreement that he offered! Avoid Andy French if at all possible when visiting Kings Honda! More

They don't care if you EVER come back!! In my most recent 2 visits to the Kings Honda service department I have been extremely dissatisfied with the service I received, and they don't care a In my most recent 2 visits to the Kings Honda service department I have been extremely dissatisfied with the service I received, and they don't care at all! My first visit was a rather complicated process (a potential recall issue) and I asked to speak with the Service Manager, Ash Mall, to explain why I felt that my service was poor. I called him three times without a returned phone call. I would have never gone back to the dealership if it wasn’t for a new issue that mysteriously popped up after they had my car in their shop. So, I brought the car back in to ask about this new problem. They didn’t even care to listen to what I was trying to explain to them. They spent about a whole 15 minutes looking the car over to conclude that there was no issue at all. But still, no returned phone call from the Service Manager. When I returned to pick up my car I asked to speak with Ash Mall. I was taken into his office with my boyfriend and the Service Scheduler with whom I was working with. Ash barely let me get a word out. The conversation pretty much went like this: “Your car is working as it’s supposed to, according to the Owner’s Manual”, “You need to take ownership of your vehicle and stop blaming everyone else”, “I don’t want to hear any more about the recall issue, I’m done with it”, “If you have a problem with me, take it up with Corporate Honda”… so on and so on. He told me that I had only been there once previously (about a year prior when I came in for an oil change), and that he didn’t really mind if I didn’t come back ever again. He said I was welcome to take my car elsewhere. When we left the office, the Service Scheduler told me that she couldn’t believe that he spoke to me that way and that she was sorry. Pretty pathetic if you ask me – your own employees can see that you are out of line! I have left 2 messages with Bob, the GM. The phone calls have NOT been returned. I have complained to Corporate Honda, but they told me that dealerships are independently owned and that all they can do is take record of my complaint. How in the world could this service department possibly be “award winning”?! They clearly don’t care enough to even show respect to their customers. I guess if you have a complaint, you aren’t worth their time. I will never, ever go back again! More

Excellent service throughout I came in for service, and left with a new car. The sales representative was very helpful, and willing to work the best way possible so the outcome wa I came in for service, and left with a new car. The sales representative was very helpful, and willing to work the best way possible so the outcome was a win-win for both parties. The sales manager was also very accommodating (and glad to see he's gone up since 3 years ago when he was my sales representative). Overall King Honda feels like a big family, one I am glad to be a part of. More

first class dealership This was our 2nd purchase at kings Honda. We were not disappointed with Rob. He was professional, knowledgeable, helpful, and very patient. I will r This was our 2nd purchase at kings Honda. We were not disappointed with Rob. He was professional, knowledgeable, helpful, and very patient. I will recommend him to anyone. More

A great asset to the sales force! Brooke is fantastic at customer service. My daughter bought a car this weekend and the salesman we got stuck with (Gabriel) was so bad we almost walke Brooke is fantastic at customer service. My daughter bought a car this weekend and the salesman we got stuck with (Gabriel) was so bad we almost walked away, but the price was too good. Brooke really saved the day and turned a bad experience into a very happy one. Steve in finance was great as well. Thank you so much! More

I was Forced to buy Car Mr Will Parks was very rude, untruthful and forceful during my car buying experience. To start with, he just showed me one car to choose from and when Mr Will Parks was very rude, untruthful and forceful during my car buying experience. To start with, he just showed me one car to choose from and when I asked him if they had any other cars that I could look at, he rudely replied "No". During negotiation of trading my car in, Mr Will Parks took possession of my car key and would not return it me at all. He had a price offer that I was not comfortable with and he was not agreeing to my budget offer. I kept requesting him that I would like to leave if he would return my car key (which I had not traded in yet), but he wouldn't listen to me and kept arguing and forcing me to accept his offer. Later, another rampager tricked me saying they will accept my offer and made me sign a few documents and finally when I met with the finance manager to sign the contract they gave me the same price offer that Mr. Will Parks was forcing me to accept. When I refused, they called in another Manager, who started yelling and threatening me. He came so close to my face with and yelled at me that I am wasting their time and it was their time to go home and so I better do what they wanted me to do. I was in great fear and kept requesting him not to yell at me and talk nicely, that I was giving him respect and he can be respectful to me, but he replied it was his time to go home and he did not want to waste any more time. When I asked him if that is how he talks to his customers, he replied that I was not his customer until I sign that contract. I finally had to sign the contract at their offered price. Mr Will Parks also made a comment that "We want to see PEOPLE LIKE YOU here often" I feel insulted, discriminated and taken advantage of. (After all this, I forgot to take my personal documents, cheque book and license plate from the car I traded in, and I had been trying to reach Mr Will Parks on the phone so that I can get my personal and confidential belongings back, but he puts my call on hold and then hangs up, and never return my call. I am scared to visit the dealership) More

Repeat Customer... and will be again Walking in today I knew that I would be working with friendly people because of my first purchasing experience with them, Jeff Kaplan was the first t Walking in today I knew that I would be working with friendly people because of my first purchasing experience with them, Jeff Kaplan was the first to come up, and he was very nice, but what really gave me the confidence that this is where I need to be was when he looked in their system and came back and told me that because I had worked with Robert Larson before, Jeff was gonna hand me back to him because they roll on integrity and not take someones customer. That was REALLY COOL. Rob and I had great history from the last purchase in 2012 and it was like we did not miss a beat. I walked in, and told him exactly what I wanted and since he knows that I don't "play the game" we got down to business and his honesty, along with his friendly personality once again one me over. Another be plus with working with Rob, was his right arm Christie Cartolano. Because of my outgoing personality, we hit it off right away and she too is such a tremendous asset to the team at Kings Honda. Finally working with Steve Lienberger was also a Joy. I was in and out of his office within 15 minutes and everything was clear and concise, along with Steve's great attitude :) Bottom line is I came, I saw, I got, and was out of there in half the time that most car sales take because of Rob and Christie's Professional, efficient, and beautiful attitude to their task of making the customer feel like they care and are important to them. I have been a Honda man most of my life, and with the easy dealings on Saturday once again, not only is Honda where my family will stay but Kings Honda is where we will buy/lease all our cars. Thank you again so much everyone, and have a Happy and Blessed New Year!!! Dave Yaeck More

Kirk Harris and service department did well I had a good experience visiting the service department. Somehow, Kirk knew I was in a hurry. I had tried to change a bulb and broke it. Took it in fo I had a good experience visiting the service department. Somehow, Kirk knew I was in a hurry. I had tried to change a bulb and broke it. Took it in for a regular service and to fix this. No charge for the bulb. Great at keeping me posted on the work too. More

Friendly & Efficient Gary Folk and the Kings Honda team did a great job answering our questions and providing quotes so that we could decide between buying and leasing. G Gary Folk and the Kings Honda team did a great job answering our questions and providing quotes so that we could decide between buying and leasing. Gary was very patient, prompt and courteous. We wanted to buy from Kings Honda because it is 2 miles from our home. Gary made sure we didn't need to go anywhere else! Dan & Beth More

uplander not safe Car did not start at 1st said oh it's battery, they got the car started so we went ahead and test drove it! While we test drove the doors began openin Car did not start at 1st said oh it's battery, they got the car started so we went ahead and test drove it! While we test drove the doors began opening while driving, snoise was ringing but seat belts were on and brook still tried to sell us the car not concerned about the safety of our 3 kids! Glad we left and Rick hubble took care of us at beechmont ford! Run away from this place because they tried to sell us a clunker! More