Performance Kings Honda

Have been taking my car to Performance Honda on Fields Ertel for years. Have had great service with no complaints. Today’s appointment was utilizing their pick up service of my car. Mike kept me informe Ertel for years. Have had great service with no complaints. Today’s appointment was utilizing their pick up service of my car. Mike kept me informed throughout the process, answering questions and providing complete details. Thank you Mike for making me feel important to Honda! More

Bought a 2022 Passport Trailsport from Performance Honda. Salesperson and experience was great...Fast forward 3 months (before even getting oil changed) and warnings suddenly start going off that there is a Salesperson and experience was great...Fast forward 3 months (before even getting oil changed) and warnings suddenly start going off that there is a transmission problem. Take it to dealer to be told that there are crumbs in the shifter mechanism...CRUMBS! They tried to say something has been spilled into it, which it had not! At least by us it hadn't. So the service guy Alec says he needs to run it past the regional manager to get it covered by warranty. Finally calls back to tell me I am going to have to pay to replace. This is crazy. I bought a Honda because they are supposed to be such great cars. This RUGGED trailsport was taken out by crumbs!! I will be posting this review everywhere I can and telling everyone that will listen to avoid Honda and especially Performance Kings Honda. The best part is I was seriously considering buying a ridgeline from them...will be passing on that now. More

I'm so VERY DISAPPOINTED with Honda Service at Performance Kings Honda, the last three or four times that I taken my car there for maintenance it has been the worst service that I have ever had wi Performance Kings Honda, the last three or four times that I taken my car there for maintenance it has been the worst service that I have ever had with any of my Honda's. I would suggest if you need to have your car maintenance then find another Honda than the one at Performance Kings Honda. I lost a half of days work even with making an appointment telling the person on the phone what was going on with the car just to take my car there to be told that if they started to work on my car that I would not get it back until the following day, but hey we can rent you a car for 15.00 a day. This type of service is unacceptable. More

Was the best dealership experience I have ever had. Our sales person, Andre, was most courteous and helpful. Would recommend this dealership to friends and family. Our sales person, Andre, was most courteous and helpful. Would recommend this dealership to friends and family. More

Worst experience in my life. Immediately after buying a used a car I had issues. Paid $12k for the car and ended up putting $13k for repairs. Sales Manager would never return my Immediately after buying a used a car I had issues. Paid $12k for the car and ended up putting $13k for repairs. Sales Manager would never return my calls. Finally got the receptionist to connect me to the Store Manager who said he would purchase the car back at a high resale value since he didn’t need to make money on it twice. After I fixed all the issues they offered me $5,000 less than resell value. They screwed me once and tried a second time. Will never step inside that dealership again and advise others to stay far away. According to most recent f the reviews I’m not the only victim of this shady dealership. More

I would give less than 1 star but it won't let you. They have caused several problems with new 2020 Accord. Then tell me to take it somewhere else. Andy French is a lying sack of S**T. Tried to take th They have caused several problems with new 2020 Accord. Then tell me to take it somewhere else. Andy French is a lying sack of S**T. Tried to take the problems though each person. Got nowhere. Now Im trying to find someone who can fix the car More

Was told the wrong address on the phone. Was texted by salesperson for appointment which I confirmed the time. He said he would have the car ready to be seen. Told me to text him when I was Was texted by salesperson for appointment which I confirmed the time. He said he would have the car ready to be seen. Told me to text him when I was on my way. A little while later the sales manager texted me from the same number asking me to confirm. I confirmed. When on my way I sent text to the number that I was on my way. No response. Arrived that the location I was given on the phone. Wrong location which was ok because the correct location was just about a mile down the street. Arrived the sales person got the car and stated oh the engine light just came on. The car was filthy dirty. I test drove the car. They said the light was probably o2 sensor no big deal. Then I took the car to auto zone to diagnose. There was evap code and 3 ABS codes. Returned the vehicle asked them to look at it and call me in the morning if they could get codes cleared. Never heard a word after. About 4 days later I got an email from the General Manager asking how things went I replied never heard back. Day or two later sales person emailed me asked if I was still interested in the vehicle. By this time I have watched the vehicle climb in price by a couple thousand dollars. It was very evident it’s a sellers market by the lack of customer service. More

Everyone who helped us was very courteous and professional. We never felt pressured to buy. Even with a blip with the paperwork, iur experience was great@ professional. We never felt pressured to buy. Even with a blip with the paperwork, iur experience was great@ More

Totally incapable of resolving the problem they caused. They upgraded my wife's car with the 3g Upgrade for HondaLink back in January. The invoice indicates it was completed for the recall campaign 21-08 They upgraded my wife's car with the 3g Upgrade for HondaLink back in January. The invoice indicates it was completed for the recall campaign 21-085:6GB00. We assumed that all was well. Then we received a letter in the mail stating that our Honda Link services were cancelled because we failed the require upgrade before Feb 22, 2022. Since then all ability to access the Honda Link subscription services fails with the message that the OTA upgrade needed to be performed. We had the Honda Dealer attempt to correct it but the OTA cannot be performed after Feb 22, 2022 and that the dealer would have to install a new module. So far all attempts to get the dealer to fix the issue have been met with silence and royal run-around. This is totally unacceptable and the services dept seems to deny any responsibility for the mix up. More