Performance Kings Honda

After waiting for over 2 hours today, I was turned away. They could not help me. What for? A tire repair. I had a 6 month old Bridgestone tire go flat due to a large nail. To get there I put Fix a Flat in i They could not help me. What for? A tire repair. I had a 6 month old Bridgestone tire go flat due to a large nail. To get there I put Fix a Flat in it then drove it there. They took the entire tire off the rim and proceeded to tell me they could not help me. I said, “per the FixaFlat website, you take some soapy water and a rag and wipe off the FixaFlat, then you can patch the tire.” They refused. I’ve never ever been turned away from an auto repair and service center. Let alone for something so easy to remedy. It’s almost unbelievable. I still cannot believe they would not help me. I’m a Honda owner and customer and have been for over 25 years. I bought this car here. But this is just out of bounds man. What is this world coming to? More

Horrendous experience taking out vehicle in that had some issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many issues. $4000 plus quote. We told them to forget it. Took to a reputable mechanic in Mason. He looked at all the issues needed on the quote. Many were erroneous. And he fixed is for $1700. More

Had some maintenance work done on my HRV; was kept very much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service ne much "in the loop" as far as what was being done to my vehicle & when the work would be completed. Would definitely come back for all my service needs. More

The service department manager turned me off from this car dealer and possibly Honda for my next new car purchase. I bought a new Honda Fit in 2015 from Performance Kings Honda and I’ve taken it there for car dealer and possibly Honda for my next new car purchase. I bought a new Honda Fit in 2015 from Performance Kings Honda and I’ve taken it there for service over the years. On August 6, 2024, it had a faulty airbag indicator light on so I brought it to Performance Kings Honda for repair. The diagnostic revealed that the driver seat airbag was not functioning. An airbag is not something a car owner can perform maintenance on like an oil change, new brakes or tires. This is a safety mechanism that should last for the life of the car. The service manager from Performance Kings Honda refused to provide goodwill assistance. The dealer that we bought our car from would not rectify a defective driver seat airbag or advocate Honda Corporate for replacement because the car was beyond the warranty period. Cars are built to last well beyond 3 years, or 36,000 miles, and the airbags should not fail. Sadly, consumers will have to wait and see if there are accidents involving death and injury and the government issues an airbag recall instead of this dealer caring about their customers and proactively repairing this. I paid the $1,113.44 for the airbag replacement but as a consumer, this is wrong. More

Paul and the entire service team always do a great job. I am always able to get an appointment quickly and service is speedy. Went in for just a battery replacement, found several other things that were a I am always able to get an appointment quickly and service is speedy. Went in for just a battery replacement, found several other things that were able to be taken care of same day. Paul always tries to throw in coupons or check what may be covered under warranty to ensure you get the best price! Very happy with the service! More

Fool me once shame on you, fool me twice shame on me. I should’ve learned the first time, that’s what I get for giving somebody a second chance. About four years ago, we scheduled an oil change only for I should’ve learned the first time, that’s what I get for giving somebody a second chance. About four years ago, we scheduled an oil change only for my daughter’s car. She had the oil changed and came home with a bill totaling $376, not the $60. They told my 18-year-old daughter it was important that the transmission was flushed and the fluid changed coerced her into giving the OK to have it changed. Hoping the first time was a fluke, I took my car in for a high-pressure fuel pump code because my car was not achieving above 2000 RPM during acceleration. First guess, they quoted me a price of $860 for a diagnostic check and a faulty $100 sensor. Welp, that was wrong, it did not fix the problem. Second guess, the fuel is contaminated and the fuel tank must be drained for a measly $999.36. Wrong again. Now I’m down $2000 and nothing has been fixed. Third guess, it is the high-pressure fuel pump, the exact thing I told them it was coding from the beginning. That was another $1700, I guess they really are a for profit business, because profit they did and I didn’t even get any Vaseline with my receipt. The poor service advisor kid did his best to help me, so I don’t blame him. I will never buy another car from them. More

The level of unprofessional and lack of customer service at Kings Honda in Mason is like no other. Had an appointment there this morning when I walked in one advisor named Jennifer was sitting on top of a d at Kings Honda in Mason is like no other. Had an appointment there this morning when I walked in one advisor named Jennifer was sitting on top of a desk, told her I had an appointment, I stood there and waited as no less than 5 other advisors were in the service area, no one acknowledged me or ever checked me in for my scheduled appointment. So I left. Refuse to give my money to any establishment that can treat me that way. More

Service dept. does not value their customers time at all. I ordered a hitch with my new car, and they had to order the hitch, but they never called to let me know does not value their customers time at all. I ordered a hitch with my new car, and they had to order the hitch, but they never called to let me know it had arrived. When I called, they said sure it's here, I don't know why you were not contacted. So, I made an appointment and after also had them check a defective seat heater and I waited in the waiting room for 7.5 hours. They texted me to say my car was ready, but no hitch was installed. On their computer system it did not tell the service department the I was there for a hitch install, it only said, "customer has a concern". Too make a long story short. It took Two more visits to get the seat heater fixed and the hitch installed with many poor excuses as to why they could not do it. I tried talking to the service manager with no results. I went all the way up to the General Mgr. and did not even receive a response. All I was asking for is for them to change the way they enter service repairs. It should state the actual reason for service, not a generic term that causes their reps to be confused to the point that they do not have a clue what the vehicle is there for. This was only to help other customers, to prevent them from having a bad experience. Unfortunately, no one cared enough to make future customer visits more pleasant. I will never go back to Performance Kings Honda for service again. I would suggest you check their Better Business Bureau reviews before taking your vehicle in for service. More

I’m coming here for oil change with my Honda cars from 2011 BUT in the pass 3.5 years become a xxxx bc of long waiting Today I pulled the car in at 15:15 as my appointment… no other cars in at that momen 2011 BUT in the pass 3.5 years become a xxxx bc of long waiting Today I pulled the car in at 15:15 as my appointment… no other cars in at that moment … and xxxx much to wait. At 16:38 start the tech the video and at 17:01 the car was out and at 17:14 the service adviser finish my paperwork. I was in for 2 hours but all work took 20 mins. With each my car I have to wait at least one hour and 30 or 45 mins for one simple oil change. ITS SAD and VERRY SAD how poor service is now….not talking about the lies …the air filter is good … but they didn’t checked… or.. I replaced the brake pads with pads from Honda and 2 weeks later the “Danton’s techn said 3 mm on pads…. Or forgot to put oil in… lucky me I checked in the morning before my travel to MI 320mi….and realized that oil was way under minim. I came at the dealer and they added oil…NOW.. if I do not chec the oil ? Sad sad sad and sad what is going on… but U pay $69 and 2 hour waiting More

Was at my appointment it took me a hr and half to get to it we live out on a farm got there was told the part didn’t come in and I have to make another appointment drove back home 1 1/2 hrs back got home go it we live out on a farm got there was told the part didn’t come in and I have to make another appointment drove back home 1 1/2 hrs back got home got a call thay make a mistake my parts were there or there need to come back next day again 1 1/2 hr back got it fixed no discounts so I’m sorry pay the bill you get out of there and another hour and a half home my gas my time they don’t care I loss 6 hrs of driving and gas no I am sorry this is bad service More