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Performance Kings Honda - Service Center

1.9

45 Lifetime Service Reviews

9131 Fields Ertel Rd, Cincinnati, Ohio 45249

45 Reviews of Performance Kings Honda - Service Center

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February 28, 2019

"Your Excellent Service Recieved on 2/28"

- Jay

I recently purchased a used 2007 Honda Accord from Germain of Dublin Honda. I knew the car was going to need a few things fixed since it was used so I decided to have Kings Honda in Cincinnati look the car over for any issues because I have had excellent service there in the past with 2 other Hondas I owned. From the moment I stepped in the Dealership I received nothing but the best & most professional attention and assistance from GABBY THOMAS (5 STARS) & LACIE HASKEN (5 STARS). BROOKE and MIRANDA were very pleasant and attentive too. I cant say enough about the Service Tech the worked on my vehicle as well. He detected things wrong with the vehicle I had no clue about. He totally restored my used car. Replace Ball Joint, Starter, Timing Belt Package and more. This Tech is Outstanding. Please keep this guy and advance for promotion. The car now drives like its brand new. No wonder why you are called Performance Kings. THANK YOU to ASH MALL (5 STARS) TOO... you guys are the best. See you next time you are needed for sure! Very Respectfully, Jay

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Recommend Dealer
Yes
Employees Worked With
GABBY THOMAS (5 STARS) & LACIE HASKEN (5 STARS).
February 26, 2019

"Non responsive "

- dissatisfied with service

After having my car for three weeks, told on three different occasions back ordered part was to be delivered to no avail. Became my job to ensure they did their job with no success. After having the car for three weeks, then informed I had to pay upfront for back ordered parts, nearly $800 and still could not give me a firm receipt date. Service manager Ash Mall not interested in solving the matter. I felt disrespected in my conversation with Ash, talked down to as a woman.

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Recommend Dealer
No
Employees Worked With
Ash Mall
Mar 01, 2019 -

Performance Kings Honda responded

Valerie – I want to follow-up after our call and again apologize on how we handled your situation. Thank you for explaining so I can work with the team to get better. Glad to hear your car is being handled, but I do thank you for considering giving us a second chance. As I said before, if you need anything in the future, I will be more than glad to help. Andy French General Manager afrench@performancekingshonda.com 513.774.6002

February 14, 2019

"Service Nightmare"

- Lynngotts

Been trying for three weeks to get an Infotaniment system problem solved. Nothing but the run around. It’s a known problem with a known solution. Excuse after excuse, they even tried to blame Panasonic. Warranty work isn’t a money maker for them so they don’t care. Service manager promised it was fixed, it wasn’t. He finally admitted he didn’t check himself but “the tech said it was”. Now it’s lawyer time.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ash Moll
Feb 19, 2019 -

Performance Kings Honda responded

Hello – Thanks for taking my call today. I want to apologize again for not correctly explaining the known issue with the radio on 1/26. Since then, I have been actively helping my service staff work with Honda to help you with this issue. However, as I said on the phone, I don’t have authorization to pay for your repair, only Honda does. I know that this process is frustrating for both parties, but it’s the process Honda makes us go through. I can assure we’ll get the repair completed at the end of the day. Thank you for being understanding, Andy French General Manager

December 26, 2018

"Bad Customer Service"

- w004thn

I made a purchase with them last week. Everything was fine until I found out they made mistake on my paper. I need to come in and sign the new paper. I came before my schedule and wait for more than an hour to sign a piece of paper. I let the financial manager who made mistake know that I came. He chased me out to wait without greeting or explaination. I thought he worked paperwork for me. After 30 min, he came out for a new customer and ignored me standing there waiting for him. Seriously, I drove for an hour to sign a piece fo paper which is due to their mistake. No apologies for their mistakes. They didNOT appreciate their customer time. Maybe only to their potential customer, not to whom already made purchase.

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Recommend Dealer
No
Employees Worked With
Jonny Beach
Jan 02, 2019 -

Performance Kings Honda responded

Hello, I’m sorry about your experience Would you please reach out to me directly? I’d like to talk to you about why you're experience wasn't up to our five star standard. Andy French General Manager afrench@performancekingshonda.com 513.774.6002

June 18, 2018

"Service Estimate"

- nonamegiven

I received a quote over the phone to replace my timing belt for my V6 Accord for $999. I mentioned I had a 12% discount coupon from their website so they said it would be $880. I scheduled the appointment for the following week. When I arrived at the dealer they said its $1200, or $1060 after the coupon. I walked. Typical bait and switch. What a waste of time.

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Recommend Dealer
No
Employees Worked With
not listed
Jun 21, 2018 -

Performance Kings Honda responded

Hello, I’m sorry that you were unhappy with your experience at our dealership. We strive to make every experience a rewarding one. I’m glad to hear that our staff had a chance to speak with you and that the situation has now been resolved. Please feel free to contact me directly if you have any remaining issues. Thanks! Bob Brewster General Manager Performance Kings Honda 513-793-7777

July 13, 2017

"Problem with the Starter on my 2014 Honda Accord"

- peter123

I had a problem with the starter on my 2014 Honda Accord that I bought from Performance Kings Honda. The starter that the car came with died and had to be replaced at 54,000miles. Technically, that put the replacement of the starter outside of the factory warranty. I ended up paying full cost for a new starter at another dealership, but I called Performance Kings Honda to ask if there was anything they could do for me. The service manager, Ash Mall, called the Honda Company representative for me to ask if Honda could pick up any of the cost of the new starter. Through his efforts, I was able to get 2/3rds of the cost of the replacement of the starter. I am so appreciative. Mr. Mall was very responsive to my calls and e-mails, and he helped me out a lot. I am very thankful to him for doing that.

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Recommend Dealer
Yes
Employees Worked With
Ash Mall
July 12, 2017

"DO NOT BRING YOUR CAR FOR SERVICE!"

- Cheated by Kings Performance Honda

We brought our perfectly running car in for an airbag recall. They talk us into a $500 "tune up". 1 day after we pick up the car it dies at a traffic light. Zero issues with car up to this time. It's brought back to Kings Honda service center where we are told transmission is shot and it will cost $4000 to fix. We tow it to our local, trusted shop where they validate the transmission is shot. Except they explain that the "tune up" that was done at Kings, where they flushed the transmission, is the reason it's completely shot. We pay the $3800 to replace the transmission and, in the meantime, try to get in touch with anyone at the Kings performance service center. No one calls me back until I post a negative review on their Facebook page. Even then, their manager, Ash, is rude and short on the phone. It's a 1 min phone call where he asks for a copy of the repair receipt. That's it. I email it over to him and never hear from him again. It cannot be more obvious that Kings screwed up and caused the transmission failure. Zero accountability, zero professionalism, zero customer service. Completely unacceptable. DO NOT BRING YOUR CAR HERE FOR SERVICE. BIG MISTAKE.

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Recommend Dealer
No
Employees Worked With
Ash
July 11, 2017

"Excellent Service. Very professional"

- Dave Shull

I had an intermittent problem with the display above the radio going dark.Restarting the car always cleared it up. I took it in to the dealership, but they could not duplicate the problem. They spent 3 hours trying to duplicate it. I'm an Uber driver, so I had to get back on the road. The plan was for me to bring in the car, and leave it for a day. They were going to give me a loaner car. Today, the problem occured when I was near the dealership, so I went in. Brian Heisler, the service coordinator took a look at the problem, and almost immediately diagnosed and solved the problem. I have a phone mount on the dash, and while switching between apps on the phone for my Ubering, I was inadvertently hitting the day/night switch just below the phone mount, dumb me. All was correct with the car all along, just an operator error. Brian was very professional throughout the entire process. He listened to what I was saying, checked with the service technicians before I even brought the car in to see if there were any service bulletins about the problem, and came very close to diagnosing the problem the first time. Who knew it was the stupid operator? All in all, I would highly recommend this service department, and dealership, excellent service

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Recommend Dealer
Yes
Employees Worked With
Brian heisler
June 02, 2017

"Poor Service"

- Jack Thomas

We bought a new van in 2015 from Kings and obtained a recall notice and needed an oil change. My wife noticed that the van had been making a high pitch squealing noise on the right side, the van is under warranty, and we also bought an extra warranty from this dealership and my wife asked them if they would mind checking out why there might be a high pitch squealing noise on the right side of the van?(tires are fine) The service rep told my wife it would be $100 just to check it, a vehicle under warranty! She was a bit taken aback naturally and the service rep confirmed we would have to pay for them to find out what was wrong with our van that is under warranty! My wife comes out to meet me as I was looking to purchase a brand new CRV (from Kings Honda) and talking to a young salesman, as he is showing me the new CRV she explains to me what happened! What a great way for the King Honda Service Department to kill a new car sale! Never going to buy from this dealership again! (or have them do service work)

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Recommend Dealer
No
Employees Worked With
May 04, 2017

"Tried to swindle the wrong target this time"

- Cheated by Kings Performance Honda

Take your perfect-running car in for a recall and walk out with a $500+ bill for the much needed "tune up". Car checks out perfectly upon paying $500 bill. Car breaks down 2 days later. When we called them, they pick up the "perfectly-running car, post tune up" and proceeded to tell us the "transmission is shot" and that will be $3000+. Not a single issue with the car before this. Keep in mind, post tune up the car checked out just fine. Suddenly the transmission is shot. Bring your car for service at your own peril. Not sure who they thought they were dealing with but I plan to make it known how you handle honest, hardworking customers.

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Recommend Dealer
No
Employees Worked With
Laura Berkoff, Brian Heisler
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