Performance Kings Honda - Service Center

Problem with the Starter on my 2014 Honda Accord I had a problem with the starter on my 2014 Honda Accord that I bought from Performance Kings Honda. The starter that the car came with died and had I had a problem with the starter on my 2014 Honda Accord that I bought from Performance Kings Honda. The starter that the car came with died and had to be replaced at 54,000miles. Technically, that put the replacement of the starter outside of the factory warranty. I ended up paying full cost for a new starter at another dealership, but I called Performance Kings Honda to ask if there was anything they could do for me. The service manager, Ash Mall, called the Honda Company representative for me to ask if Honda could pick up any of the cost of the new starter. Through his efforts, I was able to get 2/3rds of the cost of the replacement of the starter. I am so appreciative. Mr. Mall was very responsive to my calls and e-mails, and he helped me out a lot. I am very thankful to him for doing that. More

DO NOT BRING YOUR CAR FOR SERVICE! We brought our perfectly running car in for an airbag recall. They talk us into a $500 "tune up". 1 day after we pick up the car it dies at a traffic We brought our perfectly running car in for an airbag recall. They talk us into a $500 "tune up". 1 day after we pick up the car it dies at a traffic light. Zero issues with car up to this time. It's brought back to Kings Honda service center where we are told transmission is shot and it will cost $4000 to fix. We tow it to our local, trusted shop where they validate the transmission is shot. Except they explain that the "tune up" that was done at Kings, where they flushed the transmission, is the reason it's completely shot. We pay the $3800 to replace the transmission and, in the meantime, try to get in touch with anyone at the Kings performance service center. No one calls me back until I post a negative review on their Facebook page. Even then, their manager, Ash, is rude and short on the phone. It's a 1 min phone call where he asks for a copy of the repair receipt. That's it. I email it over to him and never hear from him again. It cannot be more obvious that Kings screwed up and caused the transmission failure. Zero accountability, zero professionalism, zero customer service. Completely unacceptable. DO NOT BRING YOUR CAR HERE FOR SERVICE. BIG MISTAKE. More

Excellent Service. Very professional I had an intermittent problem with the display above the radio going dark.Restarting the car always cleared it up. I took it in to the dealership, but I had an intermittent problem with the display above the radio going dark.Restarting the car always cleared it up. I took it in to the dealership, but they could not duplicate the problem. They spent 3 hours trying to duplicate it. I'm an Uber driver, so I had to get back on the road. The plan was for me to bring in the car, and leave it for a day. They were going to give me a loaner car. Today, the problem occured when I was near the dealership, so I went in. Brian Heisler, the service coordinator took a look at the problem, and almost immediately diagnosed and solved the problem. I have a phone mount on the dash, and while switching between apps on the phone for my Ubering, I was inadvertently hitting the day/night switch just below the phone mount, dumb me. All was correct with the car all along, just an operator error. Brian was very professional throughout the entire process. He listened to what I was saying, checked with the service technicians before I even brought the car in to see if there were any service bulletins about the problem, and came very close to diagnosing the problem the first time. Who knew it was the stupid operator? All in all, I would highly recommend this service department, and dealership, excellent service More

Poor Service We bought a new van in 2015 from Kings and obtained a recall notice and needed an oil change. My wife noticed that the van had been making a high pit We bought a new van in 2015 from Kings and obtained a recall notice and needed an oil change. My wife noticed that the van had been making a high pitch squealing noise on the right side, the van is under warranty, and we also bought an extra warranty from this dealership and my wife asked them if they would mind checking out why there might be a high pitch squealing noise on the right side of the van?(tires are fine) The service rep told my wife it would be $100 just to check it, a vehicle under warranty! She was a bit taken aback naturally and the service rep confirmed we would have to pay for them to find out what was wrong with our van that is under warranty! My wife comes out to meet me as I was looking to purchase a brand new CRV (from Kings Honda) and talking to a young salesman, as he is showing me the new CRV she explains to me what happened! What a great way for the King Honda Service Department to kill a new car sale! Never going to buy from this dealership again! (or have them do service work) More

Tried to swindle the wrong target this time Take your perfect-running car in for a recall and walk out with a $500+ bill for the much needed "tune up". Car checks out perfectly upon paying $500 Take your perfect-running car in for a recall and walk out with a $500+ bill for the much needed "tune up". Car checks out perfectly upon paying $500 bill. Car breaks down 2 days later. When we called them, they pick up the "perfectly-running car, post tune up" and proceeded to tell us the "transmission is shot" and that will be $3000+. Not a single issue with the car before this. Keep in mind, post tune up the car checked out just fine. Suddenly the transmission is shot. Bring your car for service at your own peril. Not sure who they thought they were dealing with but I plan to make it known how you handle honest, hardworking customers. More

Service department They fixed what I needed fixed on my may car and I even got a loaner. They did a good job on getting my car back to me in a timely manner. They fixed what I needed fixed on my may car and I even got a loaner. They did a good job on getting my car back to me in a timely manner. More

Drive out of our way to take our cars here to be serviced Ash Mall is a great service manager and we have trusted him with our cars for nearly 17 years. We followed him from another Honda dealership and now Ash Mall is a great service manager and we have trusted him with our cars for nearly 17 years. We followed him from another Honda dealership and now that we recently moved to another state, realize even more how much we appreciated having Ash as "our car guy". Ash has always gotten the repairs on our cars right the first time, offered us free loaner cars or rides, and helped us out with warranties and discounts whenever possible. We miss him greatly! More