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Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)
Fort Wright, KY
272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 272 reviews
April 29, 2025
Mu husband and I recently purchased a Lexus RX350. Our salesman was Tom Jackson. He was very patient with us over the many times we met with him and took the time to explain everything and answer our Our salesman was Tom Jackson. He was very patient with us over the many times we met with him and took the time to explain everything and answer our many questions. He was very knowledgeable and professional. Also, we enjoyed his laid back demeanor and his not pressuring us. Please extend our thanks to him on making our car buying experience a very pleasurable one! More
by joycewessels1023
Employees Worked With
Tom Jackson
April 27, 2025
Had a wonderful buying experience. Andrew was our sales person and he worked hard to get us what we wanted. It was worth the drive to got to this farther Lexus Dealership. Andrew was our sales person and he worked hard to get us what we wanted. It was worth the drive to got to this farther Lexus Dealership. More
by Scooter
Employees Worked With
Andrew Wilburn
April 26, 2025
We had a great experience today at Performance Lexus. Andrew Wilburn was our sales associate. It was a pleasure working with him and the entire staff! We drove from Columbus Ohio to purchase the vehicle Andrew Wilburn was our sales associate. It was a pleasure working with him and the entire staff! We drove from Columbus Ohio to purchase the vehicle, as we did not get the same service in our city. Thanks again, Andrew! More
by Kelly25550
Employees Worked With
Andrew Wilburn
April 02, 2025
Dealership was excellent! Facility clean, accessible! This is the second Lexus I have leased and both times my sales assistant was Lori Ritchie! Lori was friendly, knowledg Facility clean, accessible! This is the second Lexus I have leased and both times my sales assistant was Lori Ritchie! Lori was friendly, knowledgeable, and efficient and made the entire process run seamlessly! I would recommend Lexus and Lori to anyone who wants a great car and a great buying experience! More
by Cathy
Employees Worked With
Lori Ritchie
March 26, 2025
I have owned two ES 350 from this dealership in the last year and a half and they all had the same stinky smell coming from the left front fender after about 3,000 miles. Smells like heated up plastic and a year and a half and they all had the same stinky smell coming from the left front fender after about 3,000 miles. Smells like heated up plastic and antifreeze you can't let your driver side window down while you're sitting still that's for sure it blows in and the one last year the ES 350 2024 had a smell coming inside the cab through the vents they said they could not see nothing smell nothing. I've had three of these 350 engines and they all had that same smell after about 3,000 miles one was a xse Toyota Camry. I see a lot on the internet people talking about it but I see nobody at the dealerships talking about it I believe it's a design flaw somewhere it's not coming from the surge tank cuz it's on the opposite side of the car. The smell has nowhere to go because of all the covering on top and underneath so it ventilates out the left front fender somehow, nowhere else. The sad part you can't put your left side driver window down and not smelling the smell which my wife has asthma and I have allergies and I think it affects us she's constantly coughing hope I can keep it long enough to get rid of it. I'm already lost more money on the first 2024 model training it back again I definitely don't want to lose 10 or $12,000 on this car. Which I will never buy another lexus. And I don't like a hybrid car or electric car so it won't be a Toyota brand which I bought 13 of them all together in my lifetime. More
by Wesson
Employees Worked With
Phil Booth
March 09, 2025
I bought a used Lexus on 3/8/25. Andrew Wilburn was my salesman and he patiently worked with me for days. I live 3.5 hours from the dealership so Andrew took photos and videos and Andrew Wilburn was my salesman and he patiently worked with me for days. I live 3.5 hours from the dealership so Andrew took photos and videos and sent them to me. He was always available to talk/text/email throughout the process. When I arrived at the dealership he had all my paperwork ready; and my car ready—it was a seamless transaction. I highly recommend Andrew and this dealership. More
by Missy Goodman
Employees Worked With
Andrew Wilburn, Matt Begelt
March 07, 2025
Andrew Wilburn was our sales associate and has always been he’s an outstanding person to work with always is in for our best interest highly trustworthy and knows 100% about what he’s doing highly sugges been he’s an outstanding person to work with always is in for our best interest highly trustworthy and knows 100% about what he’s doing highly suggest when buying seeing Andrew so happy with all of our vehicles never any issues thanks again Andrew and performance Lexus northern Kentucky ! Will always come here for our vehicles used or Brand new More
by Shannaharris50
Employees Worked With
Andrew Wilburn
February 13, 2025
Andrew was great to work with. Efficient communication and easy process. All the staff members we encountered were friendly and helpful. Thanks Andrew and Performance Lexus! Efficient communication and easy process. All the staff members we encountered were friendly and helpful. Thanks Andrew and Performance Lexus! More
by Troy
Employees Worked With
Andrew Wilburn
December 16, 2024
Serigne Lam, helped make our dream come true; excellent customer service. My husband and I could not be happier. While paperwork was being processed, we were given a tour of the dealership, where we could customer service. My husband and I could not be happier. While paperwork was being processed, we were given a tour of the dealership, where we could see how well they treat their customers, and employees. For an extra touch of sweetness, Serigne, added the giant red bow, and I honestly, teared up. Thank you, for the memorable, experience! More
by Kandi Jordan
Employees Worked With
Serigne Lam
