Performance Lexus Northern Kentucky (Formally Lexus RiverCenter)

Paul and Lynn made our purchasing experience extremely stress free. I did not know that buying a car could be such an easy process. They both went out of their way to accommodate all of our needs. We w stress free. I did not know that buying a car could be such an easy process. They both went out of their way to accommodate all of our needs. We will definitely be back to purchase in the years to come. More

November 10, 2010 Lisa Bernstein General November 10, 2010 Lisa Bernstein General Manager Lexus RiverCenter 633 West Third Street Covington, KY 41011 Dear Ms. Bernstein: November 10, 2010 Lisa Bernstein General Manager Lexus RiverCenter 633 West Third Street Covington, KY 41011 Dear Ms. Bernstein: We wanted to take a minute of your time to share the experiences we’ve enjoyed while dealing with Paul & Lynn during our recent buying process. U Paul & Lynn have now assisted us with the purchase of two Lexus vehicles this year. They’ll both tell you that we don’t make life easy for them as demonstrated by the endless barrage of emails, visits & questions. Our interest in the 2011 RX 450h added to the paperwork in that we had to have our vehicle special ordered because we simply had to have it all. During the build process Paul & Lynn maintained contact with us in order to provide updates. This was genuinely appreciated & clearly sets your dealership apart from the competition. When our new vehicle arrived Paul called us as it was being off-loaded from the truck. He managed to have it cleaned up & invited us down for the official unveiling. This is another example of the little things that mean the most to us customers. We made an appointment to finalize the process & were able to have most of the details completed ahead of time with Rhonda’s help so that we’d avoid any last minute surprises. The new vehicle orientation with Paul was very thorough & he remained extremely patient as we had a ton of questions. He makes us feel like we’re special & important to Lexus RiverCenter family. Our guess is that you receive letters like ours on a regular basis complimenting your wonderful team but we wanted to make sure we shared our experiences because they did such an admirable job in addressing our needs & hanging with us during the two month wait. Betty & I will continue to recommend your facility to our friends & coworkers without any hesitation. We also want to commend your service team for the awesome job they did detailing our RX. It was impeccably detailed & ready for the Grand Ball. -2- Your wonderful staff is definitely the epitome of good-will ambassadors for Lexus & they consistently carry out your mission of making the buying experience customer-friendly. All of which definitely places Lexus above all competitors & continues to be what folks like us appreciate. Thanks to all. Sincerely, Greg and Betty Jackson More

I went the the Lexus RiverCenter dealership to test drive and possibly buy a used 2008 Mini Cooper for my wife. I really enjoyed my experience working with the people of the Lexus dealership. They were both and possibly buy a used 2008 Mini Cooper for my wife. I really enjoyed my experience working with the people of the Lexus dealership. They were both very knowledgeable and friendly and were able to offer me a great trade in value for my old car. Paul went above and beyond as a salesman to make sure my experience was the best possible. Since the car was a gift for my wife he even let me borrow a giant red bow to put on top of it. Hopefully I won't be in the market for any more used cars any time soon but if I were to be I would definitely make Lexus RiverCenter dealership of choice! Thanks again, Pete Stark Cincinnati, OH More

RC LEXUS HAS THE BEST SERVICE CENTER IN THE RC LEXUS HAS THE BEST SERVICE CENTER IN THE COUNTRY.AMANDA HUNTER,SERVICE TECHS,U R GREAT.LISA,THE GM. U R TO B COMMENDED FOR YOUR EXCELLENT LEADERSH RC LEXUS HAS THE BEST SERVICE CENTER IN THE COUNTRY.AMANDA HUNTER,SERVICE TECHS,U R GREAT.LISA,THE GM. U R TO B COMMENDED FOR YOUR EXCELLENT LEADERSHIP,YOUR STAFF REFLECTS ALL THE QUALTIES OF A CUSTOMER FRIENDLY DEALERSHIP.KEEP UP THE GOOD WORK. J.R.STONE More

Just bought my third Lexus (2011 RX350 4x4) from this dealership and second one from Paul Suchanek. Great car buying experience and service, too. I would recommend to anyone who wants a fabulous car dealership and second one from Paul Suchanek. Great car buying experience and service, too. I would recommend to anyone who wants a fabulous car buying and service experience. First, the cars are reliable, and second, when you do have to have serviced, the hassle factor is very low :) More

This is by far the best dealer I have ever worked with. Coming from the prestigious BMW Store here in Cincinnati -- I was amazed, it put them to shame. A new dealership, aggressive pricing, and great serv Coming from the prestigious BMW Store here in Cincinnati -- I was amazed, it put them to shame. A new dealership, aggressive pricing, and great service. I just wanted to make sure they get recognized for their outstanding service. More