Perillo BMW

!!STAY AWAY MANAGEMENT DOES CARE ABOUT CUSTOMERS OR THEIR TIME!!!! Communicated since Wednesday about driving 4 hours on Saturday to purchase their vehicle. Spoke Saturday morning on the way up everythi TIME!!!! Communicated since Wednesday about driving 4 hours on Saturday to purchase their vehicle. Spoke Saturday morning on the way up everything was good. Filled out a credit app while dring up to help speed things up due to them not accepting out of state checks. I get a few blocks from them to be notified it sold. Im out 8 hours of driving. Im out $130 in gas money. I drove my truck due to vehicle having 2 sets of wheels and tires. Im out a complete day of my time Plus a hard pull on my credit. No regard for the customers all the way around. More

HORRIBLE CUSTOMER SERVICE - Once you leave the dealership the customer service is NONEXISTENT !!! I provided an insurance card prior to picking up a car I bought for my son. He’s in Chicago, I’m in NY. Th the customer service is NONEXISTENT !!! I provided an insurance card prior to picking up a car I bought for my son. He’s in Chicago, I’m in NY. They were supposed to register the car in NY. 56 days later they ask for another copy of the insurance card (which I provided). 2 weeks before our 90 temporary plates were to expire, we emailed inquiring where our plates were. I left numerous messages for the General Manager, multiple assistant managers and my sales rep, and no one would call me back. I finally got a message from the title dept saying that the insurance card needed both our names on it (which I provided within 30 minutes). Apparently they never followed up with their registration facilitator to find out what was the hold up for 85 days. After emailing multiple people (because no one would call me back), I finally got a response from the assistant manager Sean who tried to blame me for their mistake and failure to get my plates on time. This caused my temporary plates to expire and required me to have to pay to park the car in a garage and not use it for 10 days since it is illegal to drive it with expired plates and can be ticketed or towed. I asked Sean for a loaner and he said no. I called the Illinois Secretary of State to report them for failing to provide plates within 90 days and they had to contact the dealer to get a response. I’LL NEVER BUY ANOTHER CAR FROM THEM! More

Alan S. was great. Very helpful, transparent, and patient. Appreciated the follow-up after buying to see how things were going. Highly recommend. was great. Very helpful, transparent, and patient. Appreciated the follow-up after buying to see how things were going. Highly recommend. More

Bait & Switch! !! I recently visited BMW of Perillo in Chicago to view a used vehicle I was interested in purchasing, and my experience was unfortunately very disap !! I recently visited BMW of Perillo in Chicago to view a used vehicle I was interested in purchasing, and my experience was unfortunately very disappointing. Upon arrival, I was not greeted by anyone, despite the showroom not appearing busy. Eventually, I located the sales representative I had been corresponding with, Louis, who showed me the vehicle and accompanied me on a test drive. During the test drive, I noticed that one of the tires had a significantly low pressure reading of 27 PSI, while the others were within normal limits. It was concerning that such a basic safety check had not been completed prior to allowing a test drive. Following the test drive, Louis and I discussed my concerns and negotiated a lower price to account for the missing jack and the potential tire issue. He confirmed with his manager that the adjusted price could be honored and assured me that I could return on Monday to finalize the purchase. When I returned to the dealership as planned, Louis was unavailable. Again I had to look for someone to offer assistance. Another salesperson helped but stated that there were no notes documenting the negotiated price. After I explained the situation, the sales manager came to speak with me. Unfortunately, his demeanor was dismissive and unprofessional. He blatantly refused to honor the price that had been agreed upon and confirmed just two days earlier. Shortly after leaving, Louis texted to apologize for his absence and mentioned that he would discuss the matter with the general manager upon their return. However, by that point, the experience had already left a deeply negative impression. Overall, I found BMW of Perillo to be unreliable and lacking in professionalism and integrity. They did not honor their word, failed to communicate internally, and showed little regard for my time or business. I will not be returning, and I strongly caution others to exercise care and confirm all details in writing before dealing with this dealership. You may be better served by another dealership that prioritizes integrity and customer respect. More

The dealership is at the top of the class. The staff was more than helpful. My salesman Jason Neague was great. He made sure everything went smoothly. The staff was more than helpful. My salesman Jason Neague was great. He made sure everything went smoothly. More

Jason Neagu helped me to get into the exact car I wanted (2025 M2) at a lower price and payment than initially quoted. Nothing can beat that, Perillo BMW and Jason Neagu have a customer for life. (2025 M2) at a lower price and payment than initially quoted. Nothing can beat that, Perillo BMW and Jason Neagu have a customer for life. More

Hello, I have a very good friend that recently bought a new/used GMC from you. Within a few months the AC wasn't working and that costs a lot! And then the transmission went out and now needs to be replace new/used GMC from you. Within a few months the AC wasn't working and that costs a lot! And then the transmission went out and now needs to be replaced. I'm a bit upset as money is tight nowadays and being taken advantage like this is not cool. I will not be telling anyone I know to buy a car from Perillo BMW. Sincerely, a disgruntled friend! More

Very efficient and courteous transaction! It really makes a difference when no time is wasted! It really makes a difference when no time is wasted! More

They had the cars listed on their website and accommodating with helping me buy a car on short notice. accommodating with helping me buy a car on short notice. More

Sold them our car and was told we’d get a check once the note was paid. It’s been 2 weeks and no check, no answer to calls. They promote a text service as the best way to communicate but don’t answer texts note was paid. It’s been 2 weeks and no check, no answer to calls. They promote a text service as the best way to communicate but don’t answer texts except with an auto respond. Going to the dealership to see if we can get what we’re owed. Very disappointing after being a customer for years. And they keep sending promo emails asking me to sell them the car! More