Perillo BMW

Service for Gran Turismo The bad news is that I had to take my car in for service. The good news is that I took it to Perillo. These guys are courteous, professional and gen The bad news is that I had to take my car in for service. The good news is that I took it to Perillo. These guys are courteous, professional and genuinely care about providing customers the best possible experience. I was in a real pinch having no luck trying to find a towing service on a brutal winter day. I contacted the service manager (Israel) and he was able to make arrangements for getting the car in the shop and then Mario was able to secure a loaner so I can have a vehicle for the weekend while the car was in the shop. I've had the pleasure of being helped by Mario on other occasions and he always takes good care of my GT and me. Keep up the great work, guys! More

Excellent sales advisor Mahmoud has been my go to guy at Perillo for my last two BMWs. He is very detailed oriented, focused on my needs, and goes out of his way to check in Mahmoud has been my go to guy at Perillo for my last two BMWs. He is very detailed oriented, focused on my needs, and goes out of his way to check in and make sure everything is going as expected. I've recommended him several times and encourage anyone who is considering BMW to seek out Mahmoud. More

Service re: BMW 2011 528i I always learn new things about my car at this deal dealership! My battery was recently replaced due to low mileage. Thanks much, Perillo BMW!!!! I always learn new things about my car at this deal dealership! My battery was recently replaced due to low mileage. Thanks much, Perillo BMW!!!! More

Routine service...awesome as usual. The only thing I regret about working with Perillo BMW is that I didn't find them sooner! Their service department is top notch -- Brad always brings The only thing I regret about working with Perillo BMW is that I didn't find them sooner! Their service department is top notch -- Brad always brings his "A" game. Appointments are available almost immediately (if a loaner isn't needed), and my car was ready within 1.5 days -- on-time as promised. Looking forward to many more BMWs (sold to me by Ken) and great service experiences! More

Great Service, Great Experience Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained Getting a car serviced should be as quick and painless as possible. That is definitely the case at Perillo. Alex is very knowledgable and explained what services would be completed and answered some feature questions. They called when the car was ready and I was able to pick it up without delay. Awesome experience. More

Cold Weather Tire Swap Made easy Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very h Alex was friendly and very thorough in his explanation of what to expect. Also advised me of a recall I was not aware of when I set the appt. Very helpful. More

750LI engine malfunction Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to se Alex helped me out. very informative, went out of the way to contact me about pick-up times even right around the holiday. He's the guy you want to see when you come here. More

BMW service visit I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, whe I needed replacement wiper blades for my X1 and Mario made sure my experience was fast and easy. A phone call followed by a quick trip to Perillo, where I waited about 10 minutes from start to finish was all that was needed to get the job done. I was impressed. More

Customer satisfaction a priority at Perillo I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter r I have a long story, but in short Peter Mers, Ken Cepican, and Caesar are to be commended for their quality, collaborative, customer service. Peter responded, immediately, to a need and concern I had regarding my wheels and tires and made sure I was satisfied with his solution. He responded efficiently and effectively. Ken provided me with awesome advice, support, and service regarding my wheels and tires and fixing a scratch that was obtained, while my car was being serviced at Perillo. My car also had grease smudges left on the leather dashboard and Ken and Caesar made sure that the scratch was fixed and that my car was detailed. Ken communicated with me throughout the entire process of my car repair and detail and also supported me in remedying an issue with my loaner. Accidents happen everywhere. The response is what matters the most, to me. I'm very big on customer service. While the customer is not always right, I believe that respectful, transparent, and honest communication is huge. I feel comfortable with the team (Ken, Peter, and Caesar) that helped me address my needs and issues. Their ability to work in different parts of the business, yet collaborate around my needs to ensure satisfaction, speaks volumes about the values of Perillo. I engage is some work that incentivizes business partners with BMWs and will definitely recommend Perillo to everyone I know shopping for one. Thank you for your quality service. It is greatly appreciated. More