Perillo BMW

The explanation of the car was done very patiently for me by Anthony . I’m older and needed all the help I could get. by Anthony . I’m older and needed all the help I could get. More

Great experience in returning and receiving my new car. Quick,fast, and knowledgeable staff to make a pleasant experience Quick,fast, and knowledgeable staff to make a pleasant experience More

Over the course of the last 10 plus years, my experience with Perillo has been extremely rewarding in every respect from pricing to customer service. with Perillo has been extremely rewarding in every respect from pricing to customer service. More

Great services, I would recommend your dealership. Sean was very professional and made everything very easy. Sean was very professional and made everything very easy. More

Literally came in wanting to buy a $95k car. Sales rep blew me off, sent me around with a “product expert” who didn’t know jack. Refused to answer questions, refused to be available. And when Sales rep blew me off, sent me around with a “product expert” who didn’t know jack. Refused to answer questions, refused to be available. And when I texted him if he had time for a call, he wrote back “lol”. More

Louis has been professional and competent. He said he would get back to me today. It is still early but nothing yet. My contact is not listed among the names below. He said he would get back to me today. It is still early but nothing yet. My contact is not listed among the names below. More

I purchased a used 2015 BMW w/ 57k miles. Within 2 weeks it started acting up. I scheduled a service call to find out what's wrong. Before the service appointment the car broke down leaving m Within 2 weeks it started acting up. I scheduled a service call to find out what's wrong. Before the service appointment the car broke down leaving my son stranded on the highway in the middle of the night. I'm told the battery was dead and needed replaced, and the alternator also needed to be replaced to a sum of just under $3,000. The tow truck cost over $100. I PAID OVER 20k for this car for my 2 children. I asked that Perillo pay the cost of my battery and tow since I had owned the car for less than 1 month. I was told NO! Perillo's not going to cover the charge. I told Mark about the Consumer Fraud Act which protects consumers like us and the U.C.C. laws which also protect us from bad businesses. MARK SCHNEIDER told me this was my fault and I should talk to my lawyer. I told him I AM a lawyer. Not only did they lose what could have been a few years of service but lost me as a first time customer. Guess I'll call my attorney as he recommended. More

Great customer service purchase process was easy and expedient would definitely recommend doing business with this dealer expedient would definitely recommend doing business with this dealer More

Sebastian and Devon were great to work with and made us feel comfortable with the purchase of the vehicle. feel comfortable with the purchase of the vehicle. More

A deeply hurt customer's complaint with the Perillo BMW Service Center in Chicago. I recently had a deeply disappointing experience with the Perillo BMW Service Center in Chicago. If I were to rate the Service Center in Chicago. I recently had a deeply disappointing experience with the Perillo BMW Service Center in Chicago. If I were to rate their service, it would be 0 stars because I found the service personnel to be dishonest and irresponsible. I brought my X5 in with some issues that needed addressing, but unfortunately, they were not handled with the care and honesty that I expected. Even though I paid $750 for the left rear side window replacement, I discovered inexplicable man-made scratches on the entire left side of my car on the second day after the service,which may have been caused by rough repairs. To make matters worse, the foreman named Stefan was very rude and unhelpful. He shirked responsibility for the scratches and dismissed my complaints because I had no evidence to back them up. I continued to complain for several months, but unfortunately, there was no resolution to the issue. Eventually, I tried to make a simple repair of some scratches that could be touched up at Perillo. However, during the service, my car was moved to an area that lacked effective monitoring for approximately 40 minutes. After the service was completed, I was informed that they found five new, similar scratches on the other side of my car. Even though they were very new, Perillo was trying to convince the customer that all the scratches were natural,leaving the customer feeling embarrassed and upset! I want to warn others to be careful when using this service center. It appears that your car may not be repaired and maintained responsibly, or even vandalized based on some kind of malicious intent. The service center denied and ignored the problems I found, and Stefan's attitude was very rude and disgraceful. More