Perkins Chrysler Dodge Jeep RAM - Service Center

our experence with perkins wasnt good the service manager stay away from HE IS THE RUDEST PERSON I EVER MET the lady at the check in desk wasnt any better she will yell at you in a min went to the manager h stay away from HE IS THE RUDEST PERSON I EVER MET the lady at the check in desk wasnt any better she will yell at you in a min went to the manager he really didnt care he let the service manager yell at me and didnt even care and he also told me that he didnt want me or anyone in my family NOT to shop there I guess they dont need mine or any one else buisness so beware More

So far my experience with the service center has not been good. My husband purchased a 2021 Jeep Cherokee Latitude about 6 months ago. It was brand new. The experience was pretty good. On Thursday, it wouldn good. My husband purchased a 2021 Jeep Cherokee Latitude about 6 months ago. It was brand new. The experience was pretty good. On Thursday, it wouldn't start. I thought it might be because of the weather, so we had it jumped. It drove fine for the rest of the morning. That evening, it wouldn't start. We replaced the key fob battery. It still won't start. Keep in mind, this is a brand new vehicle still under warranty. I originally called the service department on Thursday to set up an appointment. Whoever answered the phone sounded very distracted and not sure of anything he/she/they were telling me. I called the service department today and they are short-staffed (on a Saturday?). This service department is very disappointing so far. We will have to see if things get better. More

Okay so recap regarding the replacement of my heater Okay so recap regarding the replacement of my heater core being replaced: I took my truck in and they had it for over a week. The communication was Okay so recap regarding the replacement of my heater core being replaced: I took my truck in and they had it for over a week. The communication was poor regarding what was going on. I did request an oil change (Bad decision ever see end of this post). When I picked up my truck, I didn't think I should have checked to see if the heater actually worked. Also, the front of the dash board was busted and was flopping all over the place. It should be noted, I did bring in my truck with holes on top of the dash but not the way they returned it to me. (Its noted for these years 2002 dodge ram 2500 dashboards were made poorly). The following day, it was 10 degrees. I went to start my truck and turned on the heater. Sadly it was lacking heating power. I would have assumed this would have been checked when they finished my and if something was wrong, they would have notified me. Again very POOR communication. I then went to get my truck ready for my vacation (same day) and this xxxx dealership's employees soiled my carpet with antifreeze. They threw broken pieces of my dash in the rear of the passenger seat with a soiled rag. As you can see in the pictures the big wet spot. I contacted Customer Experience Manager, Kayla Martini, who I was already in contact with. I advised her of the situation and she was very apologetic. I sent her the pictures attached and her response was she would be in touch with the service manager. It should be noted, I could not bring my truck in right away as I was not in COS as I was leaving for the holidays on vacation. I drove to Littelton CO to drop off my truck where it stayed until I came back. When I came back to Colorado, I drove my truck back from Littleton. The roads were wet so, I attempted to use my windshield wiper fluid. The fluid tank was empty and nothing came out. I thought dealerships usually top off fluids? I know the Dodge dealership on Austin Bluffs does.. Anyhow, I was very irritated at this point. When I returned on the 30th of December, I told Kayla I was back. I waited until 01-11-2022 and had not heard anything so I emailed Kayla back. Kayla messaged me saying she sent me an email on 01-03-2022 (She actually did it just went to my spam folder) reading; The manager would take a look at the dash to make a determination as to whether there was more damage then there already was? (In my opinion that would be hearsay and no one is going to admit their faults to include a dealership. It was already damaged on top of it and it would be easy to say it was already caused.) Kayla then said that I attempted to change out the heater core on my own before going into the dealership and they were not aware of that. (That it true I did attempt to take out my heater core three months prior to me bringing it to this dealership. In doing so, the antifreeze leaked out the top and I was able to clean up my mess. I also told the tech when my truck was dropped off what I did, because I took apart my dash. When I saw the $1500 price I asked why and she said labor cost went up to nearly $200 dollars an hour. But failed to mention they were recharging my AC. You see how this is going?...) Kayla mentioned when they started my truck antifreeze went everywhere and they cleaned up, "ALOT" and said if they missed anything they would clean it up. I was asked to reschedule my truck to go back in. My point is, it should only take one time to do something. If you're spending over $1500 dollars mostly on xxxxxxxx costs like for instance part of this charge was to recharge my AC, you'd think it would be done satisfactorily with no problems. I will NEVER go to this dealership. After this poor service and reading many reviews, its apparent it speaks for itself and the lack of care. Ill be going to the another dealership that emphasizes customer satisfaction. You would think that when you get an oil change they’d do an inspection of all other fluids. WRONG!! My radiator fluid was low; no windshield fluid and my battery was nearly dead. I found that out later on but it would have been nice to know. Thankfully I found out on my own so I didn’t waste anymore of my time or money with this dealership. More

You have a better chance of getting hit by a car then the service department call you back. Unless you call a advisor directly there is a very good chance you will not get a call back. In 2 years I’ve never service department call you back. Unless you call a advisor directly there is a very good chance you will not get a call back. In 2 years I’ve never had them actually answer the phone and have never received a call back. I’ve tried booking service online and always get a “no availability”. Their express lane is a laughable at best. There is nothing express about them and there is always a 2-3 hour wait. Even when you show up at 7:30 am like they recommend it takes a hour to get the car to the back and 2-3 hours for them To finish. Never at this dealership have they been even close to accurate on their free inspection. They will not check the brake pads even when asked. You could put in new air filters in the drive and they will call and tell you they should be replaced. Gave them a last chance today and they did not handle my business with any concern. I had a service advisor in the “Express Lane” tell me they will get to me in just a minute. Then comes out and tells me it will be about a 2-2:30 hour wait because there is 3 cars in front of me. Then I get pulled into the drive and the guy tells me a 3:30 - 4 hour wait because there are 4 cars in front of me. When I declined I asked if I could book a appointment for my other car for service and he said to call because no one was available to schedule and I was looking at march of next year. So I went to a reputable dealer to have all my service taken care of. I would avoid this place due to lack of care for the customer and their jobs. More

On October 18th my dad dropped his Jeep off for a check engine light issue. Since it is was 75th birthday, certainly a milestone celebration for a Vietnam veteran and a Purple Heart recipient, we thought t engine light issue. Since it is was 75th birthday, certainly a milestone celebration for a Vietnam veteran and a Purple Heart recipient, we thought to ourselves it would only be a couple hours to have the issue identified and fixed. We dropped the Jeep off at 9:00 a.m. and went to breakfast and ran some errands. about 12:30 we called to check on the status with no response. We drove back to the dealership and I went in and talked with Curt(?). I was told that there were numerous issues that needed to be addressed and the cost to fix them would b $2478.00 I then spoke with my dad and he agreed to have the repairs done. We drove around and ran a few more errands and then went back to see if we could get a loaner car. Since we live in Calhan and had our two dogs with us we needed to get home. I went back into the dealership and asked for a manager. I saw Mr. Perkins son and a manager from "up North" named Chris. I explained who my dad is and what this day represented...Mr. Perkins son wasn't the least bit interested and walked away. Chris went and got the service manager Sean(?) They both came back and said they only had 24 loaners and all were out and might get one back by 5:00. It was already 1:00 p.m. and my dad and I were both exhausted from driving all over Colorado Springs waiting to hear something back. I felt like crap because I had just received my 2nd Covid vaccination and just wanted to lay down. Because it was my dad's birthday I just kept it to myself. We finally were able to get a rental and headed home around 5:15 that evening. Yesterday we got a call telling us the repairs are now going to total 3400.00 and Curt asked my dad if he wanted to move forward. Of course my dad had to say yes. I look after my dad and I am his only source of transportation if he doesn't have a vehicle. as I work an hour away from home and without a vehicle he is stranded. That really didn't seem to matter to anyone at Perkins. Chris was more concerned about the image of Perkins than taking care of us. I am so disappointed and disgusted. I know if it was a Perkins' friend or family member they would have been taken care of. We were also told that the vehicle would be ready today (Wednesday)....I guess we'll see. Not faith or trust in that at all. Given today's dismissive culture I suppose this type of customer service/care is the new norm. David More

Honest and outstanding service. Was told the wait was long at 8 a.m cam back later was in and out in an hour. long at 8 a.m cam back later was in and out in an hour. More

The guy I worked with in the beginning went above and beyond expectations to contact my plan provider. To get permission to proceed with the repairs and gave me a finish date that he beat by 24 hrs. Staf beyond expectations to contact my plan provider. To get permission to proceed with the repairs and gave me a finish date that he beat by 24 hrs. Staff xtremely friendly and warm. Great repeated experience. Thanks guys and ladies. More

Usually have no issues with this dealers. This time I dropped off for an oil change & they didn’t even call me when my car was ready. dropped off for an oil change & they didn’t even call me when my car was ready. More