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Perry Ford Lincoln Mazda of Santa Barbara
Santa Barbara, CA
74 Reviews
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74 Reviews of Perry Ford Lincoln Mazda of Santa Barbara
April 22, 2011
My first dealing with Perry was to purchase my first car from a dealership. Jerry the salesman who had plenty of awards on his desk talked me into a black Ford Fusion. My then fiance asked if the car was a from a dealership. Jerry the salesman who had plenty of awards on his desk talked me into a black Ford Fusion. My then fiance asked if the car was a rental car and Jerry told him he didn't think so. Turns out the car was definitely a rental car complete with all of the problems that come with purchasing a used rental car. After owning the car for 5 years and spending a couple thousand dollars replacing parts and sensors that conveniently fell outside of the extended warranty I purchased with the car I decided to trade it in. Knowing I would not deal with Perry again I went elsewhere. I went back to Perry with the paperwork to receive a refund for the remaining funds from my extended warranty and gap insurance. I met with Mani Serani in the finance department to fill out the paperwork. I did not have the original service agreement so I was told to fax it to him the following day. After faxing the paperwork I sent an email asking him to confirm that he received it. After send two additional emails and leaving a voice message Mani emailed me almost a week later. The content of the email was condescending at best telling me the process was started. I was to expect the first check to arrive in the second week of April and the second after that. On the third week of April I emailed Mani to check in because it was a week past the expected date. True to form he has still not replied. I called the companies handling the claims and was told the funds had been sent to the dealership over 2 weeks ago. The other company (the one needing the follow up paperwork) had not received anything from Perry. I faxed the paperwork and claim form over and again tried to contact Mani, no call back. Today, April 22, I called the dealership and asked to speak with Mani's supervisor Walter Alfaro. This must be where Mani aquired his callback skills because he has not returned a call either. The service department issue at Perry happened when my husband took his car in for a service at 20,000 miles. When he went to pick the car up the dealership charged him for a 60,000 mile service considerably more because of extra work they supposedly did. Istead of a bill of less than $100 like we expected they charged over $600. We took the car to a mechanic because we suspected the work had not been done and wasn't needed. Of course it was obvious belts etc had not been changed. I would not recommend this dealership to anyone and cannot wait until I never have to deal with them again. More
by carrollh
Employees Worked With
Mani Serani, Jerry (sales), Service Department
March 08, 2011
Excellent service starting with the new sales person Kenny Hutchenson,he made us feel so welcome and he was so friendly and down to earth we were very comfortable from the very beginning. Mr. Salce the Kenny Hutchenson,he made us feel so welcome and he was so friendly and down to earth we were very comfortable from the very beginning. Mr. Salce the Sales Manager was so wonderful he worked very hard to find us the very best deal and rate possible and last but not least Mani Sarani the Director of finance who has been so patient and explaining every detail to us and following through with all of the commitments he made to us. Each and every person we spoke to was very friendly and nice. We will definitely recommend Perry Ford Lincoln Mazda dealership to our friends and family. Thank you very much for all of your help in making our experience a great one. Sincerely, The Kelley's More
by bkelley
Employees Worked With
Alvaro Salce, Mani Sarani and Kenny Hutchenson
February 24, 2011
INEFFICIENT, UNPROFESSIONAL & DISHONEST! The INEFFICIENT, UNPROFESSIONAL & DISHONEST! The effeminate service manager was very inattentive - spent most of his time chatting with Hispanic customer INEFFICIENT, UNPROFESSIONAL & DISHONEST! The effeminate service manager was very inattentive - spent most of his time chatting with Hispanic customers and visitors more than paying attention to relaying my service needs to the repair crew - while I was trying to ask him why it was taking so long to fix my car. When I did get his attention, he was very rude and snippy and gave me a dirty look! He was very unprofessional, to say the least. After I got home, I found out that the "repair" crew had stolen the splash guards off of my car (which took some doing as they were metal and were bolted onto my car), they left off 2 parts, which I had to call and request (meanwhile, the service manager completely denied the splash guards had been stolen)! On top of all this, they said I had to replace an expensive major part of my car, which did not help fix the horrible vibration and noise problem underneath my car. I gave up on them, and went to a local garage and the mechanic informed me that my muffler was detached - that was what was causing the vibration and noise - and that I didn't need to replace that major part the the Perry service manager and repair crew said I did. Warning: don't bother with this service department! More
by stewjan99
Employees Worked With
All: service manager and repair crew
February 14, 2011
andy triant was outstanding - knowledgable, friendly, and incredibly efficient - best new car experience i've ever had - gm walter alfaro and finance guy mani sarani, were fast, smart and very easy to work w incredibly efficient - best new car experience i've ever had - gm walter alfaro and finance guy mani sarani, were fast, smart and very easy to work with - no hard sell or pushy behaviour - they asked what we were looking for up front and found it quickly More
by markecarmody
Employees Worked With
andy triant
January 25, 2011
You are not going to believe this! I purchased a new SUV from Perry Ford Mazda and wanted to return it 4 days later for another model. I could not believe Tom Zimmerman said OK. Mani Sarani, Finance Direc from Perry Ford Mazda and wanted to return it 4 days later for another model. I could not believe Tom Zimmerman said OK. Mani Sarani, Finance Director, refunded my money and drew up new loan docs for a new XLT Escape. Leonardo Marques patiently helped me set up and sync my new Blue Tooth and sync the Sirius radio. Here comes the good part. I was about to drive off a very happy customer when Mani Sarani comes out and introduces me to his banker who was visiting from Wells Fargo Bank. He says they were able to lower my interest rate by 1 percent. Mani then went to the trouble to draw up loan docs again (3rd time) and make my payments even lower. Can you imagine a car dealership volunteering to lower your payments after you have already signed docs and are about ready to drive off. This is after they agreed to take back a 4 day old car without a penalty. These guys are good!!! More
by EverettStevens
Employees Worked With
Mani Sarani, Leonardo Marquez, Tom Zimmerman
January 22, 2011
I had been shopping for a while into I ran into Andrew Triant at Perry. We bought a new 2011 MKZ and were extremely satisfied with the level of service that we were given. Andrew had responded to an inqui Triant at Perry. We bought a new 2011 MKZ and were extremely satisfied with the level of service that we were given. Andrew had responded to an inquiry that we had sent to the dealership within 5 minutes of hitting the send button and was quite efficent in answering all the questions we had!!! We have had quite a few unpleasant experiences with dealers and that is why we were reluctant to come into the dealership before we got all the information we needed. After speaking with this pleasurable young man we felt confident in coming in. When we arrived Andrew had all the paperwork filled in and even had a couple cups of coffee for me and my wife just the way we had told him, one cream and sugar and one black. If it weren't for Andrew and his attention to detail, we may still be trying to find the right person to help with our needs. Thank you Andrew and Perry ford for all the help. We love our new car. More
by zippin09
Employees Worked With
Andrew Triant
January 15, 2011
I've been bugging these guys for years. Been slowly shopping around for a used or new Escape forever. I ultimately bought here because of the perfect combination of inventory, price and personable sale shopping around for a used or new Escape forever. I ultimately bought here because of the perfect combination of inventory, price and personable sales people. I was actually in a hurry, so it was a lot of pressure for buying my first brand new car, but everyone was immensely helpful. Especially Andy, who made sure I got everything out of my 15 year old Explorer before leaving it. He answered all my calls later and made sure I got everything I needed. Thanks, Andy. More
by lb005
Employees Worked With
Andy, Tom, Vito, Mani
January 15, 2011
Great experience working with Perry Mazda, Andrew in Internet Sales, Jerry, and the other professional staff. Leased my new Mazda at a very competitive price and terms, without any of the aggravation t Internet Sales, Jerry, and the other professional staff. Leased my new Mazda at a very competitive price and terms, without any of the aggravation that we have come to dread in the car shopping experience. They offered a very fair price for my trade-in without the usual "low-ball" opening offer. Also, Andrew and Jerry gave me the time to test drive several models until I found the right driving experience ( I am real picky). I am a "frequent-flyer" at the New Car Dealerships in the Santa Barbara and SOCAL area, and this was the best shopping experience in some years. My recommendation: give these guys a chance before heading South to the mega-dealers in LA - you might be pleasantly surprised with the deal, and the level of personal care, right here in Santa Barbara!!! More
by bobwagener
Employees Worked With
Andrew Triant
January 14, 2011
Andrew, Spencer and Tom were fun to work with through our car buying process. They were attentive but didn't drive me crazy with too many phone calls. Andrew worked hard when we first went in to peruse the l car buying process. They were attentive but didn't drive me crazy with too many phone calls. Andrew worked hard when we first went in to peruse the lot. He also followed up when we had questions. He was on vacation when we went back in to test drive the Mazda 3, so Spencer helped us.Once we decided to purchase the car, Tom worked with me to get a fair price. It was actually an enjoyable experience. My daughter and I laughed a lot with Spencer while waiting for the deal to be written up. I would definitely feel good about going back to Perry Mazda to purchase cars in the future. More
by cristypugh
Employees Worked With
Andrew Triant, Spencer, Tom Zimmerman
January 12, 2011
I purchased my new first vehicle (2011 Ford Escape Hybrid) at Perry Ford and was very satisfied with the service I received. I did a lot of research prior to calling Perry Ford and Andrew Triant was Hybrid) at Perry Ford and was very satisfied with the service I received. I did a lot of research prior to calling Perry Ford and Andrew Triant was the one who made it happen for me. He was very helpful and professional. I would recommend Perry Ford and specifically Andrew Triant to friends and family. I love my new Ford and am thankful I was able to buy it from my local dealer. More
by Chereal
Employees Worked With
Andrew Triant
