Perrysburg Auto Mall - Service Center

Always a professional group from Deb, start to finish. Bought my truck here from Eric and have it serviced regularly. Great service and reliability from Ron S in the Parts Dept as well. Bought my truck here from Eric and have it serviced regularly. Great service and reliability from Ron S in the Parts Dept as well. More

Job was done in a minimum amount of time. Also a plus was the free shuttle service Also a plus was the free shuttle service More

First, I would like to say Kevin was Great and tried to take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car back in, there were three problems with it. The check engine light, rear wiper motor & oil leak. I received a call stating that I needed a new catalytic converter and had a dirty throttle body at a cost of $3232.93! I didn't even drive the car 200 miles and now I have to sink over a third of what I paid for it back into it! Next the rear wiper motor didn't work. I checked the fuse and there wasn't one installed! I put the required 20 amp fuse in it ( I am an Industrial Electrician with 34 years of experience), I know that you don't put an over sized fuse in! The service dept claimed that I put a 30 amp fuse in it! I call xxxxxxxxx on this. I even went back and checked my fuse package and the only fuse missing from it was the 20 amp! This was another $452.62! Called Kevin about this and he told me not to worry about it. He told me that an after market catalytic converter was installed and the computer didn't like it. He also said that they would install an "extender" on the O2 sensor to fool the computer. I read about this and didn't have a problem with it. My main concern was the oil leak. He told me that it was coming from the valve cover. When I picked up the car after 10 days, I took it to the car wash and got down on my hands and knees and sprayed the underneath to wash off the oil that was dripping from the "U" shaped cover. I got the car home and noticed that the "U" shaped cover was flopping in the breeze. One of the bolts that hold the front was missing and the bolt on the other side of the front was ready to fall out. There were plastic clips on the back that were missing also. I can't believe this piece didn't fall off! After discovering this, I put the car up on jack stands and got underneath to check the oil leak. I removed the "U" shape cover and pressure washed it (it was a mess)! I noticed that the O2 sensor in question was never touched, no extensions were installed as Kevin told me they would do. They simply cleared the codes, which are permanent, so they came back in about 10 miles. Since emission tests are not required here, I can live with this problem as the engine runs great! As for the oil leak, It is not from the valve cover. I ran my finger around the whole cover and did it with a clean rag. No leak there. The oil leak is from the oil pan gasket. It is on the side of the pan towards the front of the car. It doesn't look like it's bad. I cleaned the oil pan area that was leaking and checked the tightness of the bolts all around the pan. They were tight. The only thing I noticed is the gasket is not a molded gasket but gasket material that was squeezed on with a tube or caulking gun. Other than that, it looked pretty good underneath. I wiped the excess oil underneath and reinstalled the "U" cover using what bolts and clips that I had. It is no longer flopping in the breeze and ready to fall off. I have to believe that the oil leak was NEVER checked! If it was, somebody's butt would be chewed for leaving the "U" cover in the condition it was in! That car should have NEVER gone out the door in that condition! As for the rear wiper motor, it's working great, thank you! But I noticed that there was something rattling in the rear door when I closed it. A plastic tab was broken off and that was the culprit. I took care of that. It really pisses me off that the service dept. claimed that I put in a 30 amp fuse!!! You NEVER increase the fuse size unless you want a fire!!! Finally, I'm guessing that the car sat out back for the entire 10 days waiting for the wiper motor to come in as NOTHING else was fixed. I was charged nothing and I thank you for that! But, after explaining everything to you, I feel if I brought the car back to you, the service dept. would "screw" with me and I'm not putting up with that! More

My last service appointment was not a good experience. I had an appointment for the repair of my passenger side speakers. I picked up my vehicle and was told that the speaker was replaced and repaired. T I had an appointment for the repair of my passenger side speakers. I picked up my vehicle and was told that the speaker was replaced and repaired. The passenger speaker was still not working. I looked at the work order and a technician repaired the driver side speaker that worked. Now I will have to bring my vehicle in on anther day to have them to complete the correct problem. More

They listen to your complaints about the problem with your vehicle and resolve the issues! your vehicle and resolve the issues! More

The staff is always very friendly and helpful. Waiting room is always clean and free coffee is a plus. Waiting room is always clean and free coffee is a plus. More

Easy to make appointment, easy check in, great status communication, fair price, easy pick up, and quality work. A bit of overkill on the number of reminders, however, communication, fair price, easy pick up, and quality work. A bit of overkill on the number of reminders, however, More

Resolved a very complicated issue, found and fixed a serious issue we didn't know, about for a reasonable price. serious issue we didn't know, about for a reasonable price. More