Perrysburg Auto Mall - Service Center

I am disappointed to learn that the maintenance program that we were sold at the time of signing did not include ALL maintenance. My wife and I were very explicit that we were interested the program which that we were sold at the time of signing did not include ALL maintenance. My wife and I were very explicit that we were interested the program which covers ALL maintenance for the duration of the loan. We were confident in our purchase decision, based on that request and the assurances of the finance person. We discussed having our loan payment and no other charges for regular maintenance. We also purchased additional service coverage/warranties to cover breakdowns and failure for the life of the loan. Our first service was no charge, and went without an issue, so I was very pleased and did not foresee any issues. This is our second service, and we're presented with a maintenance need, asking for $430 in service fees for "regular maintenance" needed and called for by VW but not covered under the service plan agreement purchased. I thought we were covered to avoid this. It's a legitimate service needed, but the service plan didn't cover all of the charges. Very disappointed. The result is either: The finance person did not place us on the correct plan we wanted. or The finance person lied to us about "All maintenance is covered". I would be surprised if the Dealership reached out to make this right at no charge to me. They are the only VW dealer in about 100 mile range, so they can do this to people and we don't have a lot of alternatives. The staff I worked with, Carson, was very professional, nice, and transparent with me. This is not his issue to resolve. More

Dealt with service department, no sales department, recheck of a repair of 2019 jeep compass recheck of a repair of 2019 jeep compass More

My experience with the customer service started off positively. I brought my vehicle in for an exterior and interior glass coat service that Camren Myler had previously approved to use my GMC points as positively. I brought my vehicle in for an exterior and interior glass coat service that Camren Myler had previously approved to use my GMC points as part of the payment and scheduled. Upon arrival, I informed the staff about my appointment and received a card for the shuttle driver, who was promptly called to take me home. The shuttle driver provided excellent service and was very kind. After being notified via text that my vehicle was ready, the shuttle driver picked me up and brought me back to the dealership service center. However, upon my return, I was directed to the desk to complete my payment. I was told that my interior and exterior detailing had been completed and that I owed approximately $112.00. I clarified that I had not requested detailing; the service I originally signed up for was priced at $699.00. The service representative I spoke with earlier at check in asserted that I had requested an exterior and interior detail, but that was not the case. I felt that she was insisting I was mistaken. I offered an apology, suggesting that perhaps my initial request was misunderstood, but I emphasized that the service notes should have been accurately recorded in the system. I reiterated that my confirmed service was the $699 and not an additional detailing fee. The service representative I spoke with earlier insisted that I had requested an exterior and interior detail, which was not true. Despite my kind protests, she seemed determined to place the blame on me. I apologized, suggesting that perhaps my initial request could have been misunderstood, but I stressed that the service notes should have been accurately recorded in the system. I reiterated that my confirmed service was the $699 charge and not an additional detailing fee. At this point, I felt it necessary to contact Camren myself to resolve the confusion, as no one suggested that they could call him on my behalf. He arrived quickly at the service department to address the issue. There was significant confusion regarding a RO that had already been discussed and approved by Camren, Eric, and the lady at the payment desk. Unfortunately, she was unable to provide clarity and seemed uncertain about how to proceed, while I stood there feeling quite uncomfortable. I would also like to mention that the initial service representative I checked in with was not particularly friendly. Perhaps it was too early in the day, but by lunchtime, following the confusion, she appeared indifferent to my presence, which only added to my discomfort. It felt as though I was being blamed for the misunderstanding. However, Camren's assistance made a significant difference in my overall experience. He was extremely helpful, kind, and treated me with respect, ensuring that I felt supported throughout the process. His intervention helped alleviate my concerns and turned what could have been a very negative experience into a more positive one. More

I’ve visited three times regarding my 2023 Tiguan and am still awaiting a solution. Once the issue is resolved and my car is fixed, I’d like to reassess my experience. still awaiting a solution. Once the issue is resolved and my car is fixed, I’d like to reassess my experience. More

Helpful staff on choosing replacement tires. Work was done as I was told, including additional work that was discovered at last oil change. Work was done as I was told, including additional work that was discovered at last oil change. More

Liked the video they sent that showed me what they worked on and the recommendations. on and the recommendations. More