Perrysburg Auto Mall - Service Center

Very friendly and very clean. Nice location easy to get to from 75. The only thing I had a issue with was that I wasn't sure where to go when u got there. Nice location easy to get to from 75. The only thing I had a issue with was that I wasn't sure where to go when u got there. More

My oil change was done in a timely manner. Service Department reps were awesome. I was comfortable while waiting on the work to be completed. Service Department reps were awesome. I was comfortable while waiting on the work to be completed. More

I took my Cadillac in for routine oil change and tire rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, n rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, no Stabiltrak, no cruise control, which I pointed out to them by returning to service dept after driving 1 mile down the road. I was rescheduled for 4/28 to address this problem. Service declined to take any responsibility for the issue, even though it happened under their watch. It checked out fine when I arrived on 4/24 and all the yellow lights and warning bells were there when I took repossession. I had to spend $590 more to get it fixed. I now have a very real trust issue with this dealership and will no longer be using them for my Cadillac or Silverado. All employees were kind, but would not acknowledge ownership of resulting problems. Marsha Beaverson More

Easy, informative, polite and customer focused. Will return for future maintenance. Need better waiting in lobby experience. Will return for future maintenance. Need better waiting in lobby experience. More

I appreciated Jessica help, and having the answers to my questions. Would work thru her again. questions. Would work thru her again. More

The part replacement was done perfectly and finished ahead of schedule. Communication from the service personnel was excellent and all were friendly and professional. Am still very impressed with thi ahead of schedule. Communication from the service personnel was excellent and all were friendly and professional. Am still very impressed with this dealership. More