Pete Moore Imports

Great experience with Salesman Bruce Harmon Just purchased a 2015 Jeep Grand Cherokee from Bruce Harmon at Pete Moore Imports. Can't say enough about my great experience. I especially want to Just purchased a 2015 Jeep Grand Cherokee from Bruce Harmon at Pete Moore Imports. Can't say enough about my great experience. I especially want to thank Bruce for not being a pushy aggressive salesman. Thanks! More

Professional, thorough, and not high pressure. Walked me through every feature of the Tiguan including the amazing electronics. Very patient. If you're looking for a car, go to there first. You wil Walked me through every feature of the Tiguan including the amazing electronics. Very patient. If you're looking for a car, go to there first. You will be going back. More

Fast, easy experience We knew exactly what we wanted so the process was very quick and easy. Nick Mason was very knowledgeable and helped get us in and out within our time We knew exactly what we wanted so the process was very quick and easy. Nick Mason was very knowledgeable and helped get us in and out within our time constraints. More

Great time! My husband and I worked with Wayne Freeman from 10am till 3pm. He took his time and really allowed me to see other vehicles and figure out what I was My husband and I worked with Wayne Freeman from 10am till 3pm. He took his time and really allowed me to see other vehicles and figure out what I was looking for in my new vehicle. Great service, great prices, and great variety of vehicles! Love my Outlander! More

Awesome Customer Service This is my second Jetta Lease and as usual, they made the experience easy! Every time I go into the dealership, whether it is for maintenance or my l This is my second Jetta Lease and as usual, they made the experience easy! Every time I go into the dealership, whether it is for maintenance or my lease's, they are always, fast, friendly and knowledgeable. I worked with Nick Mason and Drew Ferguson as well as Jeff Korel and couldn't have asked for a better experience. And I love my new 2019 Jetta!! More

Every Dealership Needs A Mark Torelli! Words cannot describe the ease of working with Mark and the PM Team - I forgot I was even in a dealership, let alone trading in my lease and purchasin Words cannot describe the ease of working with Mark and the PM Team - I forgot I was even in a dealership, let alone trading in my lease and purchasing a new Tiguan - which I love by the way. He found the car I wanted not to mention it had better bells and whistles than I thought. Thanks again for everything! You guys rock! More

Mark Torelli is the man! Mark was a true pleasure to work with. For the first time ever, I didn't feel pressured or anxious about negotiating a deal. I gave Mark the numbers Mark was a true pleasure to work with. For the first time ever, I didn't feel pressured or anxious about negotiating a deal. I gave Mark the numbers I was comfortable with and he made it happen. I am the happy owner of a new Tiguan SE thanks to Mark. 5-Stars for Mr. Torelli. I will definitely be a repeat customer thanks to him. It was an excellent experience! Thank you so much Mark. More

A dealership that knows how to operate in the Internet Age A free market only promotes competition when there is an equity of knowledge between transacting parties, and so for decades, auto dealerships held mo A free market only promotes competition when there is an equity of knowledge between transacting parties, and so for decades, auto dealerships held most of the power. This was my first new car buying experience since 2011. In that time, car magazines have reached a broader audience, video car review "YouTube personalities" have popped up all over the website, and car shopping sites like Autotrader, Cars.com, and CarGurus have exploded in popularity. Edmunds, KBB, NADA, and others have also made it easier to estimate the fair purchase price of a vehicle. It's all been a tremendous boon for the buyer who can price shop across local and regional dealerships and approach a sale with much more information at their disposal. Many dealerships have resisted this change and employ a number of tactics to confuse, conceal information from, or outright deceive the buyer. Tactics such as placing adds for vehicles not in their inventory, refusing to honor online pricing once in store, non-standard fees, gimmick perks, and predatory lending have all left a stain on the reputation of dealerships. It's part of the reason why Tesla, with its direct to customer sales, and guaranteed "no-haggle" dealerships like CarMax and Vroom have found recent success. I am happy to say that Pete Moore does not appear to engage in any of these practices. This is a dealership that understands the modern car shopper and deals with them honestly. When shopping for a GTI, I first reached out to Pete Moore by email to inquire about a specific vehicle they listed as being in stock. A reply came within minutes, not with a generic automated response or a plea to come into the store for more details, but with a genuine introduction and request for more information on a car I was looking to trade in. I was transferred over to a member of the sales team - Mark Torelli - who was friendly and very communicative. In that first day, we exchanged about 4 emails and not once did he pressure me to come into the store to discuss further. Over the course of the next few days, Mark and I communicated exclusively by email and text. Through this medium, I provided him with information and pictures of my vehicles, and he returned with financing information and hard quotes and a disclosure of fees and related costs. Of course we negotiated on the price and value of the different cars, but we did it entirely by text. When I mentioned I was cross shopping the vehicle against a couple other dealerships, he didn't bristle, get insulted, or chastise me that I was undermining the negotiation (I mention that because it's something other sales reps from unnamed dealerships have done). Once again, he never suggested that I needed to come into the dealership to continue negotiations. After settling on a price for the trade-ins and the new car, we made an appointment to finalize the sale. Before meeting him on the day of the sale, I had never spoken to Mark on the phone or knew what he looked or sounded like. Once there, he was just as courteous and professional as he had been "online." The final price we had agreed to was the final price of the sale. There were no surprise fees or taxes, and Mark did not try to sell me anything else that day. My experience doesn't quite end there though. Over the first 2 days of owning the vehicle, a couple service items became apparent that aren't always obvious during a test drive and initial inspection. I brought these up to Mark who encouraged me to bring in the vehicle the following day. When I did, Mark met me at the service station and introduced me to Cody Lonon, who worked with me over the next couple of days to address my concerns. Because the service would require ordering a part that was not immediately in stock, I was given a courtesy vehicle to use. Thirty hours later, I had my car back with all my concerns addressed. During this time, Cody was just as professional and communicative as Mark and I greatly appreciated his assistance as well. BLUF: Mark was the consummate professional, respectful of my time and completely honest and fair in his dealings with me. If you're looking for a new VW anywhere between here, Mobile, Panama City, and ATL, I can unequivocally recommend focusing your efforts on Pete Moore. More

Second purchase there. Very satisfied both times. Second time buyer. I dealt with Mark Torelli both times and he was very helpful and very professional. Had a small problem after purchase and it was t Second time buyer. I dealt with Mark Torelli both times and he was very helpful and very professional. Had a small problem after purchase and it was taken care of immediately. I would do business with them again. More

Great frendly service with no hassel I have bought three vehicles from the Pete Moore team. all three purchase experiences have been frank, accommodating, and no surprises at any time dur I have bought three vehicles from the Pete Moore team. all three purchase experiences have been frank, accommodating, and no surprises at any time during the purchase process. they always gave me fair to a little more than fair price for my trade in and their financial team always looked to find me the best deal my credit could get me. I recommend this team to anyone looking for a Mitsubishi or VW for their next reliable transportation needs! More