Pete Moore Imports - Service Center

Work was completed well and in a timely manner.The people, all of them, are helpful and nice. I had the radio changed through warranty. I also had to order new rims, because the road near my house w people, all of them, are helpful and nice. I had the radio changed through warranty. I also had to order new rims, because the road near my house was eroding, which bent two rims when I hit it. The parts people were great! The rims were sent in great time. More

Gerrod made my warranty service extremely pleasant and painless! I would certainly recommend this service department to friends and family and although I'm leaving the Pensacola area I'd visit again for painless! I would certainly recommend this service department to friends and family and although I'm leaving the Pensacola area I'd visit again for any future required work on my VW. More

I have been a customer of Pete Moore for several years now and have always had a great experience in every visit I have made. I purchased my 07 silverado from Gerrod back in 07 and also went back to Gerro now and have always had a great experience in every visit I have made. I purchased my 07 silverado from Gerrod back in 07 and also went back to Gerrod when he was in accessory sales to make my silverado look good! I also have a volkswagon beetle and drive all the way from Fort Walton to Pete Moore volkswagon just because of our long lasting business relationship with Gerrod and he always goes above and beyond for us and Crome what we see all of his customers! More

I love volkswagen cars and currently own two. I live a good distance away but try to bring my cars in for service with the dealer. I've had multiple trips in for standard service on my rabbit and have alw good distance away but try to bring my cars in for service with the dealer. I've had multiple trips in for standard service on my rabbit and have always had a great experience when I deal with Rich. I know that when I ask him a question - like how much longer do I have on my tires? That I will get an honest answer. More recently I purchased a new vehicle and brought it back a week later for a strange vibration noise coming from the passenger side. I was waiting in the service area for a diagnosis and was informed by Rich that although they found the problem and it was minor that it would require my car for a few days to get the part in and installed. I was instantly upset and disappointed that my new car was having issues and frustrated that I would need to make another long trip back for repairs. I had my 6 month old son with me and it was all a bit overwhelming! Rich saw my frustration and went out of his way to quickly get me a rental so that I would not have to make an extra trip back. He also swiftly swapped over the carseat base and mirrors from my new car to the rental and assured me the whole time that this was an isolated incident and not a sign of things to come with my new car. His professional and calm nature and dedication to customer service make it worth the extra drive out to Pensacola to know my cars are in good hands! When you go in ask for Rich!! More