Peter Boulware Toyota

Normally a good experience but watch out for service advisor trying to get u to purchase additional service and not offering you existing coupons and advertised specials. Disappointing advisor trying to get u to purchase additional service and not offering you existing coupons and advertised specials. Disappointing More

Service Job ended in NO OIL warning Jan. 18, 2020 Legacy completed a 30K inspection, including oil change on my 2017 Tacoma. 10 miles away a warning that the oil was low flashed. I ret Jan. 18, 2020 Legacy completed a 30K inspection, including oil change on my 2017 Tacoma. 10 miles away a warning that the oil was low flashed. I returned to Legacy via tow truck, where they showed me a cylinder housing which malfunctioned either because it was installed incorrectly or bad O-Ring. The Service manager ordered a 2nd oil change, and the Tacoma was inspected for problems, which he said there were none. I asked for a reversal of the service ($175.00) he stated that he could not do that. I have been told to drive the truck for 1000 miles and return it for a complete inspection. The service manager also promised to email me with all the details concerning this incident. As of Monday Jan. 20, 2020 at 8:13PM, I have not heard from him. This incident comes on the heels of 5 bad experiences with the service department. My trust and confidence in Legacy Toyota's Service department is very much compromised. Hopefully this will all get resolved very soon. My service re Alan Blackburn was EXCELLENT and very attentive, in fact he called me today Jan. 20, 2020 following up on a key issue as he promised, Thank you to Mr. Blackburn for being a man of your word. More

On time service. Great customer service.and VIP On time service. Great customer service. and VIP treatment. Very well explained what was done and what needs to be in the future. Will definitely vis On time service. Great customer service. and VIP treatment. Very well explained what was done and what needs to be in the future. Will definitely visit again More

Good analysis. Nice workmanship. Good analysis by my service rep and the tire expert, making my choice easy. My only issue was that the dealership stopped offering free doughnuts. I Good analysis by my service rep and the tire expert, making my choice easy. My only issue was that the dealership stopped offering free doughnuts. I suppose they have a good reason. Will be bringing my other Scion xB in for service and new tires in a few weeks. More

180,000 mile Oil service and airbag recall. Outstanding experience from my check-in to service and check-out. Jennifer provided timely and excetional advice and counseling. I certainly recom Outstanding experience from my check-in to service and check-out. Jennifer provided timely and excetional advice and counseling. I certainly recommend the Legacy service and Jennifer Richards! More

Jim Bell - Salesman Jim Bell was our salesman. Can't say enough good things...patient, personal and honest...an advocate for the customer. Finance and Warranty as well. Jim Bell was our salesman. Can't say enough good things...patient, personal and honest...an advocate for the customer. Finance and Warranty as well. The best experience I have had buying a vehicle. Thank you. More

Everyone has great customer service. I already feel like a member of the Toyota family. Thank you all for the wonderful service provided to your customers. a member of the Toyota family. Thank you all for the wonderful service provided to your customers. More

Refund has not been done yet.My money was put on hold. Refund has not been done yet. My money was put on hold. Two visits so far . Disappointed with the process on hearing the customer issues and addr Refund has not been done yet. My money was put on hold. Two visits so far . Disappointed with the process on hearing the customer issues and addressing it. More

Recall work, regular maintenance, and tire inspection. Must monitor tire and may need to return for additional servicing. If so, no hesitation or doubt that Moses will ensure I receive adequate assistance Must monitor tire and may need to return for additional servicing. If so, no hesitation or doubt that Moses will ensure I receive adequate assistance. More

The service advisor was very pleasant. The waiting area was very clean. My wait wasn't as long. I appreciate the after service inspection. Thank you! was very clean. My wait wasn't as long. I appreciate the after service inspection. Thank you! More