Peter Boulware Toyota

Not getting the job done the first time. I have taken my car to Legacy three times. Two of those times I had to take it back because the problem wasn't solved. I have taken my car to Legacy three times. Two of those times I had to take it back because the problem wasn't solved. More

Doing business with Legacy Service Consultant was helpful, courteous and efficient. Work was done quickly and correctly. Despite early arrival for appointment I received immedia Service Consultant was helpful, courteous and efficient. Work was done quickly and correctly. Despite early arrival for appointment I received immediate service. Even setting appointment was hassle free. More

Service quality Alan Blackburn has been my advisor for a long time and is always accommodating to my needs when I come in to have service done. He is an exemplary mo Alan Blackburn has been my advisor for a long time and is always accommodating to my needs when I come in to have service done. He is an exemplary model to Legacy. More

Positive Experience From the moment I entered Legacy Toyota’s Service Department I was quite impressed with the employees’ professionalism, the quality of service (fast a From the moment I entered Legacy Toyota’s Service Department I was quite impressed with the employees’ professionalism, the quality of service (fast and efficient), and the ambience in the building. Alan Blackburn was great! It was a good experience! More

Riding like a dream My 2013 Prius with 150,000 miles was beginning to ride a little rough. Legacy git it right. Feels like a new car. good service good people. My only My 2013 Prius with 150,000 miles was beginning to ride a little rough. Legacy git it right. Feels like a new car. good service good people. My only complaint about all Toyota dealers and it’s probably true of every type of dealer is that they try to sell you on other services and the pricing tends to be higher but they seemingly always give you back a car in tip top shape and to me that is most important. More

Service -routine Great service representative. Moses Brown is excellent. This is all that I want to say. I always ask for Moses Brown as my service rep Great service representative. Moses Brown is excellent. This is all that I want to say. I always ask for Moses Brown as my service rep More

Great service Got there early and was assisted right away. They gave me great service, all the staff was friendly and was gave a very reasonable price. Got there early and was assisted right away. They gave me great service, all the staff was friendly and was gave a very reasonable price. More

Lied and cheated me out of $5k deposit My wife and I were rushed into a bad deal on a used truck. The truck had transmission issues right off the bat. I was told to take it to Chevrolet a My wife and I were rushed into a bad deal on a used truck. The truck had transmission issues right off the bat. I was told to take it to Chevrolet and they could not help. I just wanted my money back at this point and they laughed at me. I take blame on signing papers but these people are true criminals. More

Deceptive Pricing They advertise prices for cars online. Besides the additional taxes, tag, title and dealership fees, they add just under $2,000 to the price for wind They advertise prices for cars online. Besides the additional taxes, tag, title and dealership fees, they add just under $2,000 to the price for window treatment, interior treatment, paint treatment, nitrogen in tires, and other bogus extras. These extras were not optional. So whatever the advertised price, be ready to pay $2K in addition to taxes, tag, title and dealership fee. More

Go to Thomasville. You've been warned. 1.Don't bother making an appointment. It will not be honored. 2. Don't use their shuttle. It took me an hour and a half to get back to work. 3. 1.Don't bother making an appointment. It will not be honored. 2. Don't use their shuttle. It took me an hour and a half to get back to work. 3. Don't call and ask for the status of your vehicle. Your phone call won't be returned. 4. MOST IMPORTANTLY! If you have a warranty claim, they will use any excuse they can come up with to not repair your vehicle. This is common at dealerships but I presumed Toyota would rise above this. They did not. If you find yourself in this situation, you have some options. FILE A COMPLAINT UNDER THE MAGNUSON MOSS ACT WITH THE FEDERAL TRADE COMMISSION AND YOUR ATTORNEY GENERAL'S OFFICE. IN ADDITION, FILE A COMPLAINT WITH THE TOYOTA MOTOR CORPORATION AND THE BETTER BUSINESS BUREAU. GET THE WORD OUT TO AS MANY PEOPLE AS YOU CAN VIA FAMILY, FRIENDS AND SOCIAL MEDIA. HOLD THEM ACCOUNTABLE. More