Peter Boulware Toyota

I'll be honest, I wasn't looking forward to having to take our Toyota 4 Runner to the dealership. This was my first visit to the dealership and I expected my visit to be unpleasant and long. having to take our Toyota 4 Runner to the dealership. This was my first visit to the dealership and I expected my visit to be unpleasant and long. I was sure that as a female client I would be hit with all kinds of sales pitches to make me want to spend more money than really necessary. To my surprise, I was greeted immediately by a very friendly, clean and respectful staff in the service area. Derek checked my car out and escorted me to the very clean and comfortable waiting area (even the restroom was clean!). There were several other people waiting in this area, so I decided I would be there for a long while. Well, I was wrong again. After only 30-40 minutes Derek returned with the estimates for the services I had requested, the list of estimates didn't include anything other than my request, no additional sales pitches at all! Derek escorted me to his desk where he reviewed the list of estimates with me and allowed me to ask him several questions. Due to one of my questions, regarding the broken locking system on the back end of our vehicle, Derek politely escorted me to the garage area, which was amazingly clean and quiet, to have a technician explain and show me how the lock system could be fixed. I ultimately decided, due to the cost, that we would not replace the locking system right now. My only complaint would be that I was charged $98 for the technician to spend 15 minutes on the locking system, without fixing it. I could understand the full fee being charged for labor if I had decided to fix the problem. Seems like there should be a pro-rated charge for a quarter of an hour. Upon checking out, the young lady at the register took good care of me. After paying for the services, I walked out to the service garage and was immediately greeted by a very nice young man who politely asked for my receipt to verify I was the owner of the vehicle and then he handed me my keys with a smile and a sweet "have a great day". Every person I spoke with at the dealership went above and beyond to be friendly and professional. I also noticed how very well kept each employee was in their appearance. It was obvious to me from my short visit to your facility that management is doing something right to motivate the entire staff to be exceptional in all they do. Thank you for a great experience! I will definitely recommend the Legacy Toyota Service Center to my friends and family! More

We came to Legacy to get our 6 month oil change for our 2013 Carrolla and decided to see about trading it for a Camry. We worked with Tony Dalton (he sold us the Carrolla) and he got us a fair deal on a n 2013 Carrolla and decided to see about trading it for a Camry. We worked with Tony Dalton (he sold us the Carrolla) and he got us a fair deal on a new Camry. Kelly was very helpful and proficient in getting all our paperwork completed. Our experience was excellent. More

Julian spent a lot of time and had a lot of patience with me!! I came in unsure of what i wanted and he helped me find exactly what i LOVED and walked me through it. It was my first time buying alone so i wa me!! I came in unsure of what i wanted and he helped me find exactly what i LOVED and walked me through it. It was my first time buying alone so i was a little nervous -- he was so friendly and great to be around that it was the best car experence ive ever had!! I will always come to see Julian!!! Thank you for helping me!! More

Very pleasant and nonstressful purchase process! The business office procedure needs to be shorter and less time consuming! No need to require a review statement in survey. business office procedure needs to be shorter and less time consuming! No need to require a review statement in survey. More

I needed a new car soon. One afternoon last week I test drove a Mazda, Honda and Toyota just to get a feel for what was out there as I had not had a new car in 15 years. I dreaded the process as I remembe drove a Mazda, Honda and Toyota just to get a feel for what was out there as I had not had a new car in 15 years. I dreaded the process as I remembered the old haggling and tag-teaming which I hated. I feel I am old enough to be free from all of this. I am an over 60-female and think some people think we are a perfect victim. I will admit I had a nice experience at Honda but Justin at Toyota was also wonderful plus Charlie made me feel so welcome and said they were there to work with me. I went home for the weekend to surf the net and haunt Consumer Reports for advice on what to get. My last new car was a 1999 Camry which my son is still driving today in Atlanta so I decided to bite the bullet and buy one. I just told Justin what I wanted and what I would pay and went on to work. He called me back two hours later and we both agreed on the terms and I picked up my new car 4 hours later. How easy and stress free was that. Then when we met with Kelly for all the signings, etc. it was so smooth. I would definitely work with Legacy again and recommend Legacy to all my friends. More

I was very happy with my overall car buying experience at Legacy Toyata. Benny W. was very helpful and knowledgeable and made a very overwhelming situation easier! Legacy Toyata. Benny W. was very helpful and knowledgeable and made a very overwhelming situation easier! More

I had an engine light to come on while I was in Tallahassee and my truck engine went into the safe mode. I drove to Legacy to have them check it out. I got there 15 minutes after service had clos Tallahassee and my truck engine went into the safe mode. I drove to Legacy to have them check it out. I got there 15 minutes after service had closed. The service manager was still there and he determined what the problem was and said they would have to wait until Monday morning. Being 5:20 on Saturday, and being from Orange Park, FL, I had no choice but to leave my truck there. Brad Jewell filled out the paperwork for a rental car, all the while his wife was standing by to pick him up. My hat is off to you, thanks a million for caring. It is one thing to advertise that Toyota dealers care for there Customers and Legacy Toyota proved the point. Thanks again Bob Wildermuth More

Well the price for the part I need repaired is very high, but since it's a genuine Toyota part it WILL be expensive. I expected a call back from the salesman but I never got one. I asked for a call back of w but since it's a genuine Toyota part it WILL be expensive. I expected a call back from the salesman but I never got one. I asked for a call back of what hours they're open & what kind of schedule to work with. Thank you, S. Peck More

I learned on the news that my Prius was recalled. I called Toyota the same day, got in for service the next, and was out in under an hour. Thank you, Moses and Legacy! called Toyota the same day, got in for service the next, and was out in under an hour. Thank you, Moses and Legacy! More

Duane Lawhon has been with the Toyota dealership for many years, and in my opinion he is the BEST technician they have here in Tallahassee, Fl. Also, if he is not there when I go in I reschedule another tim years, and in my opinion he is the BEST technician they have here in Tallahassee, Fl. Also, if he is not there when I go in I reschedule another time when he is there. More