Peter Boulware Toyota

It was a real treat to work with Terrence. It started with one question.. What color car would you like? He went straight to the preferred color but the interior color wasn't right. So Terrence went to t with one question.. What color car would you like? He went straight to the preferred color but the interior color wasn't right. So Terrence went to the perfect car for me? I fell in love with it. It was everything I wanted. The beginning to end process was long but Terrence made sure I was able to completely enjoy my new purchase. He took time to show me the features of the car. What really left an impression was first he apologized for the long processing and then he had me to show him how to use my new features before I left the dealership. His words were I want to make sure you know won't have any problems when you get home. I appreciate his time and expertise. It was zero pressure. Terrence was very attentive to my every need! He sold me my first Camry and I will continue to seek Terrence when or if I upgrade again! More

Benny was very patient while helping me find a car I loved. He had answers to my questions and was able to help me find what I was looking for. Thank you very much Benny for all that you have done to loved. He had answers to my questions and was able to help me find what I was looking for. Thank you very much Benny for all that you have done to help me get the best deal. Good luck in your future sales. More

This was the best car buying experience I have ever had. I explained exactly what I wanted and what I was willing to pay. Julian listened to what I said was important to me and gave me options. He was ver I explained exactly what I wanted and what I was willing to pay. Julian listened to what I said was important to me and gave me options. He was very thorough and answered all my questions. More

Mr. Demarcus Akins was extremely helpful during my entire buying process. I must confess I was extremely indecisive and wanted to make sure I was making the right decision - so, my buying process took well o buying process. I must confess I was extremely indecisive and wanted to make sure I was making the right decision - so, my buying process took well over three months - and each time I met with Mr. Akins, he was never pushy or overbearing, but quite the contrary - he was patient and understanding. He most definitely far exceeded my expectations and demonstrated a level of professionalism that is to be commended. Initially, I was hesitant with buying a new vehicle - not sure what to expect, whether I would get a good deal or not, or be taken advantage of, because I am not too knowledgeable in the car buying arena. However, Mr. Akins made me feel as if he was more concerned with finding the right car for me and my daughter, instead of simply earning a commission on another sale. Even after I purchased the vehicle, any concern I had, whether it was a minor windshield wiper noise or a question about the warranty, Mr. Akins was always available to take my calls and assist whenever needed. Even though I believed once I purchased the car, the deal was done, Mr. Akins assured me that he would continue to provide excellent customer service by being available to answer any questions I may have, and he kept his promise. I must say, there is not another dealership I would trust in this manner and my next vehicle purchase, without question, will certainly be at Legacy Toyota, with Mr. Demarcus Akins. More

Great customer service me and my family experienced at Legacy Toyota. Our goal was to get into a vehicle, with reasonable monthly payments and great gas mileage/plenty of interior space as well. And overa Legacy Toyota. Our goal was to get into a vehicle, with reasonable monthly payments and great gas mileage/plenty of interior space as well. And overall, Legacy Toyota provided that service. I would highly recommend this dealership to anyone that is looking to buy a new/used vehicle. More

The help I received can simply be put as, wonderful! I came in and didn't have to wait long for Mr. Roberts. Once the appointment started, Mr. Roberts went through the instructions and the benefits of me came in and didn't have to wait long for Mr. Roberts. Once the appointment started, Mr. Roberts went through the instructions and the benefits of me buying my 2013 Toyota Corolla. There were no questions I had unanswered. I would recommend him to anyone. My experience with Mr. Roberts and Legacy Toyota was 100% great. I am truly a satisfied and happy customer. Thank you for your time and patience and helping me to get a BRAND NEW car :) More

MR. MOSES BROWN IS ALWAYS HELPFUL AND KNOWLEDGEABLE OF THE CARE AND MAINTENANCE OF MY 2012 CAMRY. HE IS VERY PROFESSIONAL AND HAVE A PLEASING PERSONALITY. THE SERVICE DEPARTMENT AS A WHOLE IS WONDERFUL. THE CARE AND MAINTENANCE OF MY 2012 CAMRY. HE IS VERY PROFESSIONAL AND HAVE A PLEASING PERSONALITY. THE SERVICE DEPARTMENT AS A WHOLE IS WONDERFUL. More

I had a great experience at Legacy Toyota. I had brought in other comparable prices of vehicles and the sales personal was willing to work with the prices. Also, they did not have the specific vehicle in s in other comparable prices of vehicles and the sales personal was willing to work with the prices. Also, they did not have the specific vehicle in stock that I wanted ( I was picky about the color and interior) so they found the closest one and it was at the dealership within a couple days. I would definitely recommend buying a car from this dealership. J.J Jones was patient with me and was very informative in the entire process. He was great! Overall a good experience buying a new car. More

Bought a replacement tire for my 2011 Sienna. You called me promptly when it came in and allowed me to come in that am to have installed. Was told 30 minutes. Took over 1 1/2 hours (to install a ti called me promptly when it came in and allowed me to come in that am to have installed. Was told 30 minutes. Took over 1 1/2 hours (to install a tire??) Price charged was significantly more than that quoted on phone and charged on my credit card when I ordered the tire. Then additional charges were added when I was checking out. Then on top of that was charged double for some of the features. After I brought it to your attention and after consultation with 3 people, a few dollars ($4) was adjusted off the bill. Overall service was well under what we had come to expect from Legacy Toyota. ( The coffee and donut was nice). Jerry More

I recently switched to Toyota after being a loyal Honda customer for over 20 years. I purchased a Highlander from the people at Legacy Toyota. The staff seemed quite friendly and energetic. But recently customer for over 20 years. I purchased a Highlander from the people at Legacy Toyota. The staff seemed quite friendly and energetic. But recently I’ve been very disappointed in how they treat their customers. My car is ready for its first scheduled maintenance. I tried to make an appointment online, but the web site wanted all kinds of detailed information like my Vehicle Identification Number, which I don’t have at my desk. So I just called by phone. This was at 1 on Tuesday afternoon, so the dealership should be open and working. I told the female receptionist that I wanted to make an appointment for service, and she told me it would just be “one second.” One second is not very long, so that’s fine. She transferred me to another line. The phone rang and rang (for many seconds, not just one). After a while it was clear no one would answer, but I was curious to see what would happen, so I let it ring. At long an automated voice came on and told me to press 1 for sales, 2 for service, and so on. I pressed 2. Again I listened as the phone rang and rang. Eventually another automated voice came on and told me to dial an extension or just wait for an operator. So I waited. And then it hung up on me. At this point I thought this was shabby treatment, but I was curious to see what they might say. I called back and this time asked to speak to a supervisor. The receptionist asked me whether for sales or service, so I chose the latter. She transferred me. Again the phone rang and rang. Eventually an automated voice came on identifying himself as the manager and saying he was probably on another line at that very minute but he would call me back right away if I would leave a message with my name and number. I left both name and number. That was two hours ago. The difference between the “one second” the receptionist promised and 120 minutes indicates they were off by a factor of over seven thousand times … and still counting. (I’m still waiting for the guy to call me back.) (I waited all afternoon and he never called -- this is added at 5:23 pm.) None of this rises to the level of crimes against humanity. But to be treated with so much indifference or incompetence when all I’m trying to do is schedule an appointment is somewhat shocking — especially to someone who has been accustomed to Honda service. At this point I am stumped as to what to do. Supposedly my purchase price includes some degree of maintenance care by the dealer. But perhaps Legacy Toyota keeping costs down by simply refusing to provide the service, such as by making it really hard for customers to schedule appointments. In any case, it is hard for me right now to think that Legacy Toyota values its customers. More