Peter Boulware Toyota - Service Center

I think it would be very benifical if you guys had kids toys in the VIP waiting room and more fruits I think you guys do a great job and I will always use your dealership for all my car needs toys in the VIP waiting room and more fruits I think you guys do a great job and I will always use your dealership for all my car needs More

I had a great experience at Toyota. Both of the employees had great customer service. It is rare to get excellent and quality customer especially in busy environments. Both employees did not let quantity aff had great customer service. It is rare to get excellent and quality customer especially in busy environments. Both employees did not let quantity affect quality customer service. Keep up the good work! More

Mr. Moses is a great service adviser and always explains my summery to me! Great guy and makes my service experience great and go smoothly at toyota. my summery to me! Great guy and makes my service experience great and go smoothly at toyota. More

I've been taking my Corolla to Legacy Toyota since 2001 (had a 2002 Corolla then). I have always dealt with Alan Blackburn. He is always friendly, helpful, courteous. I take my Corolla for service 2001 (had a 2002 Corolla then). I have always dealt with Alan Blackburn. He is always friendly, helpful, courteous. I take my Corolla for service every 6 months (and have done that since my first Corolla). When I went for service in December 2012, I found out Mr. Blackburn was no longer there. I was NOT happy about that!! Very disappointed. My service in Dec. 2012 and June 2013 were taken care of by two other gentlemen. They were friendly enough to deal with, but they were not Mr. Blackburn. I received an email in November 2013 saying Mr. Blackburn was back. I'm so glad. I took my care in for service on Dec. 18 and he took care of everything. Thank goodness he is back at Legacy Toyota!! More

My visit to the Legacy Toyota service center was for the 5,000 mile service for my RAV4 XLE. Every one was very friendly and helpful, including the greeter and the young man who delivered my car after the 5,000 mile service for my RAV4 XLE. Every one was very friendly and helpful, including the greeter and the young man who delivered my car after the service. My salesman J.R. also spoke with me. I recommend Legacy Toyota to others. More

Legacy Toyota is amazing: tuned-in to my needs, on-task, Legacy Toyota is amazing: tuned-in to my needs, on-task, and thoroughly helpful. Thursday, I took "Sushi" (she's from a good Japanese family an Legacy Toyota is amazing: tuned-in to my needs, on-task, and thoroughly helpful. Thursday, I took "Sushi" (she's from a good Japanese family and she's yummy), my 2001 Toyota Camry LE, which I purchased from Team Toyota, Legacy's predecessor, on December 27, 2000, in for her routine six-month service. My brother and sister-in-law from Missouri had been visiting last week, smelled something strange, maybe the right front brake, and said I should have it checked as soon as possible. I took her to Moses Brown, my service consultant, for oil/filter change, 19-point check-up, etc., and be sure to check the brakes. Moses had the mechanic work on her, then came to tell me the brakes were OK, the smell was from some bad oil leaks: the valve cover gasket was pouring oil onto the engine and one or two other places may be leaking oil as well. I offered to come back tomorrow, but I needed to have it repaired before driving because it might catch on fire. I called and cancelled a doctor's appointment and prepared to wait for the duration. Called my husband to tell him what was happending. He suggested I look around to see what options Legacy might have. Sushi was getting old; we shouldn't spend a lot on repairs; and maybe it was time for me to have another car. I told Moses who said if that's what I wanted, he'd introduce me to a fine salesman who would work with me, whom I could trust. He was Terrence Fisher, a most pleasant and responsive man, a PROS certified sales consultant. Terrence talked with me a bit to find out what I was interested in; then we went driving around to see what was available. I've always liked the Camry, but something smaller would be OK. But because I wanted a power driver's seat, the Corolla wasn't an option. We looked at used Camrys. I didn't like any of the dark colors; I wanted something light. Actually I've never bought a used car; I truly prefer new. We came to the silver 2013 (which we ended up buying). Did I like the color, the style, would I like to drive it? Yes, yes, yes. We went out on a test drive. By the time we came back, I wanted to see what we might do. Terrence let the sales manager, Charles Sciandra, know of my interest. I called my husband and talked things over with him. We had some back-and-forths. Charlie came out to ask if I were selling Sushi what I would ask for her. I've always loved Sushi, never wanted to sell her, hoped to keep her forever. But I finally came up with an amount. Then Charlie called my husband. A few minutes later, Terrence came to congratulate me; I have a new car! My husband drove out to Legacy, met Terrence and Charlie; the deal was closed. Terrence took us to the business manager, Kelly Kaye. She asked the business questions, explained what we needed to know, filled out all the forms for us to sign, and completed the grueling process quickly and cheerfully. Terrence came back to change the license plate, unload Sushi and put everything into Sushi II. What a tremendous help he was, once again. Each of the four staff we dealt with was completely competent in their area. They were willing to help us every step along the way, guiding us, explaining what was happening and why. They were straight-forward, cheerful, responded to us as a team. Actually we had a lot of fun dealing with them. We enjoyed our experience and are both satisfied and happy with the outcome. Sushi II will be happy, too. More

After a week at the beach, I was returning home to Kentucky on a Saturday morning with my family when I became concerned about an odd noise coming from under the hood of our RAV4. Since we still had Kentucky on a Saturday morning with my family when I became concerned about an odd noise coming from under the hood of our RAV4. Since we still had 12 hours of driving ahead of us, I thought it wise to have it checked at a dealership. My heart sank when I pulled into Legacy Toyota just prior to 8am and saw a long line of cars waiting for the service department to open. I was wondering if I'd be spending an extra night in Florida. Fortunately, we were greeted by Chuck Browning while we were still waiting in line. He reassured me that they were accustomed to handling this kind of volume and they would be able to get us serviced. It didn't take long for them to come back with a diagnosis: we needed repairs to the water pump. Chuck laid out a timetable and assured us we would be able to get back on the road. Since we had some down time he made arrangements for a courtesy car to transport us out for an early lunch. Our service was completed shortly after we returned and we were able to complete our trip home that day. Thanks to Chuck Browning and the staff at Legacy a negative situation was turned into a very positive service experience. Keep up the good work. Tim C. Florence KY More

Everytime I go in for a service I end up with a new car. That speaks of remarkable loyalty and salesmanship. Mr. Terrence Fisher got me another Camry. I am a loyal Toyota buyer. I started with a Corrolla ba That speaks of remarkable loyalty and salesmanship. Mr. Terrence Fisher got me another Camry. I am a loyal Toyota buyer. I started with a Corrolla back in 1990 and now have a 2013 Camry. This is my 4th Toyota as my husband had purchased a Tundra back in 2009. Thanks Legacy and Terrence Fisher More

MR. MOSES BROWN IS ALWAYS HELPFUL AND KNOWLEDGEABLE OF THE CARE AND MAINTENANCE OF MY 2012 CAMRY. HE IS VERY PROFESSIONAL AND HAVE A PLEASING PERSONALITY. THE SERVICE DEPARTMENT AS A WHOLE IS WONDERFUL. THE CARE AND MAINTENANCE OF MY 2012 CAMRY. HE IS VERY PROFESSIONAL AND HAVE A PLEASING PERSONALITY. THE SERVICE DEPARTMENT AS A WHOLE IS WONDERFUL. More

Bought a replacement tire for my 2011 Sienna. You called me promptly when it came in and allowed me to come in that am to have installed. Was told 30 minutes. Took over 1 1/2 hours (to install a ti called me promptly when it came in and allowed me to come in that am to have installed. Was told 30 minutes. Took over 1 1/2 hours (to install a tire??) Price charged was significantly more than that quoted on phone and charged on my credit card when I ordered the tire. Then additional charges were added when I was checking out. Then on top of that was charged double for some of the features. After I brought it to your attention and after consultation with 3 people, a few dollars ($4) was adjusted off the bill. Overall service was well under what we had come to expect from Legacy Toyota. ( The coffee and donut was nice). Jerry More