Peter Pan BMW

On July 1999 I received a recall notice for my car. The recall Campaign number is 98V-178. I made an appointment at Peter Pan BMW in San Mateo, California to come in on August 13, 1999 at 8:00 am. I drop recall Campaign number is 98V-178. I made an appointment at Peter Pan BMW in San Mateo, California to come in on August 13, 1999 at 8:00 am. I dropped my car off at Peter Pan in San Mateo at 8:30 because I was running a little late. I parked my car at first and proceeded inside. At that time a gentleman asked me to pull my car up to the stop sign, so I ran back to my car a pulled up to the stop sign. He asked for my keys and I told him the car auto-locks and starts. Then I said so don’t leave the keys in the car or just put the windows down. He said yeah ok. I went inside and talked to Tom Ziegler, a Service Consultant. I informed him that I was coming in to get some recalls done on my car. I gave him the notice and he said there is a brake light switch and another for throttle cable bushings. I said sure those too. Tom asked me when I would like it done I said noontime and he said ok. I went back outside again and told the gentleman who told me to drive up to the stop sign that the car was low so to be careful. He said yeah. I waited for my car to be parked and asked Tom Ziegler what the process was to get another key made. He said go down to San Mateo Lock and get it done there. Then I asked him if I could get a ride down the street to work. He said sure and asked the gentleman who had parked my car (the same one who I gave the keys too) to give me a ride. I arrived at work and about 20 minutes later Tom Ziegler called me back saying that the car will be ready for noontime pickup. I called at 12:30 and talked to Tom Ziegler and asked if the car was ready. He said yes and to come down and pick it up. I waited for 20 minutes because I was waiting for a ride from a co-worker. Then Tom Ziegler called me back and said that there had been a problem and that the car auto-started and ran into a fence. He also said to come down right away. I asked for a ride from the same co-worker and we proceeded to Peter Pan BMW. When I got there Tom was frantic and said that we should look at the car. We went around back to where they wash the cars and the front right fender of the car was crushed inwards, the right turn signal was shattered, and the front bumper cover spoiler was cracked and lifted up slightly. I was extremely depressed. I asked what we do from here and Tom said that I would have to talk to the Vice President but he wouldn’t be in until Monday August 16 1999 and he would call me at 9:00 am. I said ok. He assured me that everything would be taken care of. He also asked if I need some transportation, I said yes, and he called for a car. I signed a paper for the car and proceeded out the door. Tom had already gone outside to open the door and get the keys for me. I went over with him again the sequence of things that were going to happen and he assured me that the Vice president would call at 9:00 am on Monday, I said ok. <br><br>The end result was that Peter Pan said it wasn't their fault and to come get my car off their lot. Tom Ziegler said "That it what insurancce is for". Very rude... My insurance company picked up the bill but as you can see it wasn't very fun dealing with Peter Pan<br> More

I've gone into the parts shop several times to purchase items for self repair--both expensive items and small items. In all cases the personnel in the parts shop are borderline rude. They generall key in items for self repair--both expensive items and small items. In all cases the personnel in the parts shop are borderline rude. They generall key in the part description, get their number or show you the picture of what you're buying, and run back and get the part. Often the parts guy does this without really talking much or while carrying on another conversation with a dealership employee. I feel like I"m not a cusotmer, just a bother. Last time he snapped at me when I realized I needed another item after he fetched the first ("Coulda told me that before I left"). I'm gonna make an effort to buy my stuff elsewhere from now on. More

Two experiences: on the first I brought in my 2001 X5 4.4 for the 15K service, and complained a bit about the rear hatch not always closing properly (and sometimes complaining about coming open while dri 4.4 for the 15K service, and complained a bit about the rear hatch not always closing properly (and sometimes complaining about coming open while driving). The service went fairly quickly, and they ended up replacing quite a few parts in the rear hatch assembly. It's better now, though they didn't adjust the bushings that hold the door in place (so it was rattling), which I ended up doing myself.<br><br>Second, I went there looking for a new 3-series for my wife and received a lot of attention and help from one of the senior salesman...we sat in and talked about several cars on the main lot, then walked across the street to their other lot just to take a look at another car. Overall we spent probably 1.5 hours together, and he wasn't pushy at all. I ended up ordering a new car from him the next day. More

Talked to a salesman and told him that I wanted a test drive of 530i5sp and 540i6sp. He told me that I could only test drive one. I said 530i5sp. Sales guy went to get the key, disappeared for 20 minut drive of 530i5sp and 540i6sp. He told me that I could only test drive one. I said 530i5sp. Sales guy went to get the key, disappeared for 20 minutes, finally came back and I could only test drive an auto, no 5sp. Got in the car, out of parking lot, the sales guy asked me to turn around at the first traffic light and returned to the dealership, saying that's all the time he had for me. More

I was looking for a vehicle with my family at Peter Pan BMW but not a single person came up and offered to assist us. A reason for the poor service maybe the fact that it I don't dress up when I go out , BMW but not a single person came up and offered to assist us. A reason for the poor service maybe the fact that it I don't dress up when I go out , but Jeans and a t-shirt are most comfortable to me. Also it might be that we were looking on the lot and not in the showroom. Nevertheless I purchased my 2001 740IL at another dealership who treated me better.<br><br>I gave the dealer a 5 on quality and accuracy to give them the benefit of the doubt. I have not used they're service facilities so do not trust that part of the survey. More