Peters Honda of Nashua

I hate car dealerships, and the feeling is mutual. But for some reason, Peter's Honda was an entirely different experience from the torture I normally associate with buying a new car. One thing to put for some reason, Peter's Honda was an entirely different experience from the torture I normally associate with buying a new car. One thing to put everything else in perspective is the following: I'm a dealership's worst nightmare. I come into a dealership with tons of research under my belt, a very specific maximum figure I'm willing to pay, and a bad attitude. I do believe that dealerships probably don't make money off of me; I'm more of a write-off, where they can raise their overall figures by selling me a car at a loss. So I end up getting treated worse than even the average prospective customer, because they generally know that I'm not really "commission material." But at Peter's, that didn't matter. They still treated me like royalty - okay, petty nobility, but still someone important. This may be a general trend at Peter's, but I attribute it mostly to two factors - Gary Tulchinksy, the salesman, and Zoey Lane, his boss, a kind of general manager for the floor. By the time I started talking to Gary, I had already talked to about a dozen Honda and Toyota dealerships in southern New Hampshire and Boston's "North Shore". Of course I wasn't eager to spend more Verizon Wireless peak-time minutes talking to another dealer. But it was a different experience with Gary at the outset. Part of this was his very personable and - believe it or not, in this industry - humble manner over the phone. Part of it was that he seemed like a real authority on cars in general, and the 2009 Honda Civic in particular, and he actually found ways of making the topic interesting. It's important to understand that I'm not a "car" guy, and in fact, I'm not much of a consumer in general. I had quickly gotten tired of hearing sleazy sales-guys in white shirts telling me that I'm really "excited" about their car, because I don't get excited about merchandise. But with Gary, the impossible happened: I got excited about a car, particularly the Honda Civic. Gary lined things up so that when I arrived at Peter's of Nashua, sometime close to closing time on a cold March (2009) evening, a spankin' new silver Civic LX was waiting for me, with the motor running, the heat on, and all of two miles on the odometer. Gary explained things about "aerodynamics" and "wind resistance", and suddenly I appreciated the sleek-ish space-age thinness of the Civic, and I could imagine those attributes working to save me money on gas. He also made me appreciate how comfortable the Civic was to sit in it - or lounge, really - and I suddenly saw this "for sale" item as kind of a minor masterpiece of engineering. I'm not exaggerating when I say that I appreciate cars now when I'm on the highway, although prior to meeting Gary, they seemed more like obstacles to my commute. It's like the 10th grade art teacher who suddenly turned you on to Michelangelo - only, admittedly, in this case, it's about cars. The best part, though, is Gary bent over backwards not just to get me exactly the price I wanted to pay, but also to get Honda financing for it. I consciously indulged in a slow, agonizing bidding-war-by-phone between Peter's and Auto Fair. Auto Fair got nasty over it almost immediately; between their nickel-and-diming, nominal drops in price at each turn, came invective about how "we will beat Peter's whatever it takes" and a fair bit of hostility and condescension towards me, with the standard head-gamey touch of pressure and ultimatum. [I never told Mr. AutoFair that "the other woman" was Peter's but somehow he figured it out.] Gary was entirely different - very mellow, and accepting of my self-serving exploitation of market forces. Moreover, he managed to make a quantum drop in the bidding process that made me no longer interested in playing the game; I just accepted his price, and was happy not to take any more calls from Vanity Fair - I mean Auto Fair. [It's worth noting that all the other "players" fell out of the bidding very quickly. Most entertaining was Commonwelath Motors - the so-called "Shop Us Last" people; they stopped talking about how they'll beat any price once I told them what Gary had settled on for a price, and suddenly the telemarketing campaign crashed to a halt.] I have to credit Gary's boss, Zoey Lane, as well, because she was very helpful in the process of settling on an excellent price and working on getting the financing I needed. Also, I met her and she was very friendly, as opposed to "Friendly!!" What she had in common with Gary, more than any thing else, was the feel of being actual human beings in an industry dominated by life-force-draining automatons. And Gary obviously had an excellent working relationship with her, in which they genuinely liked and respected each other. Gary told me in some detail about how much he liked working for Peter's, in contrast to his experience at other dealerships, and what a wonderful boss Zoey was. So I'm thrilled with Peter's Honda in general, and with Gary and Zoey in particular. Don't "shop [them] last" - shop them first, then go get abused and nickeled-and-dimed by the competition as much as you feel thoroughness or "fairness" requires - and then go back and close the deal with Peter's Honda. And if you can, make a point of asking for Gary. He won't mind if you pump him for information about the cars - even "other" cars like Toyotas - and you won't just get a good price; you'll get an education, and a surpringly good experience - in a car dealership, of all places. More

We got a great car for a great price. I feel that, being prepared, I bargained well, yet never felt as though anyone was offended. I never felt pressured and always felt that the salesperson and managers wa prepared, I bargained well, yet never felt as though anyone was offended. I never felt pressured and always felt that the salesperson and managers wanted a win-win situation, which we all got. I look forward to doing business with Peters Honda for many years to come. More

We learned more about Hondas from Chris than we had at previous dealers we had visited. He helped us negotiate a good price for our used Honda Accord and made sure it was in tip top shape for us. Dan and previous dealers we had visited. He helped us negotiate a good price for our used Honda Accord and made sure it was in tip top shape for us. Dan and Peter were also helpful and courteous in all our dealings with them. More

Gary Tulchinsky was a pleasure to work with. He showed us cars and around the dealership. After we bought the car he set aside time for us and we were able to pick up the car with no problems. I would recome cars and around the dealership. After we bought the car he set aside time for us and we were able to pick up the car with no problems. I would recomend both the salesperson and the dealership. James Siekaniec More

Car shopping at Peters of Nashua was the best experience I could have had! I am a first time car buyer and I was unsure how this whole car buying thing was going to go. My father and I went all around NH lo I could have had! I am a first time car buyer and I was unsure how this whole car buying thing was going to go. My father and I went all around NH looking for the best prices and everywhere we went we just got swamped by young, tan guys in cheep looking button downs. So by the time we got to Peters of Nashua, I didn't hold out much hope. But we were able to walk around the lot and take our time looking at the cars. There were no mosquito-ish sales people looking to nab you and your money. When we entered the dealership building there were plenty of knowledgeable and professional sales people to help us. Gary Tulchinsky was our salesman and he was just great! He sat us down and gave us the no frills deal we were looking for. He spoke to us like human beings not open wallets!!! He was up front and honest with us (something we did not find at, even, other Honda dealerships). We didn't need to argue on a price. We got the facts about the cars I was looking at, and he was even willing to stay after the dealership closed so we could take our time test driving and making our decision. In the end we decided to lease a brand new car. Another thing, when it came time to test drive, I was handed the keys and was told "Have fun, I'll see you when you get back." It was such a relief to not have a salesman in the car while I was test driving. I didn't feel nervous taking the car out, and I didn't get that "driver’s license test" feeling I got when I had to test drive at other dealerships. And Gary was so good at explaining the difference between leases and buying outright. He stepped us through the pro’s and con’s of leasing and our options at the end of the lease. I don't think I would have leased a brand new car if it weren't for Gary and this awesome dealership. I highly suggest shopping this dealership, you won't be disappointed. More

I felt all of these people made my experience positive and quick. they were very accomidating as to the time of pick up as well as to our needs of when to drop off cars for trade in. They arranged for t and quick. they were very accomidating as to the time of pick up as well as to our needs of when to drop off cars for trade in. They arranged for the mini van to have a DVD installed and had the job complete before we closed on the financing to take cars home. they were amicable, wonderful friendly, prompt funny, humorous and accomodated every request! More

I was in the market for a new Honda Pilot and went in to Peters Honda for a test drive. Chris Cannata was the sales person I worked with at Peters. Chris was very friendly and answered all my questions. At Peters Honda for a test drive. Chris Cannata was the sales person I worked with at Peters. Chris was very friendly and answered all my questions. At that time I was still trying to decide between a Pilot and a Highlander so he explained all the advantages of the Pilot without necessarily bashing the Highlander. He encouraged me to do my research and suggested a few useful links. Once I decided to go with a Pilot I called a few dealerships to get prices. Chris was willing to work with me on price and was finally able to offer me a really good price. A couple of other dealerships came close on price and were closer to where I lived. However, since I had a positive experience at Peters when I went in for the test drive I decided to go back there to buy my car. Here are the aspects that I really liked which made my car buying experience so pleasant: 1) No pressure tactics to sell me a car or any add-ons 2) No added charges once I went into the dealership. The price that Chris gave me over the phone was the final price when I went in 3) Great customer service both before and after I had purchased 4) Very competitive on price I had a really positive experience overall and would highly recommend Peters Honda and especially Chris Cannata. More

In need of a new vehicle, I did like most folks do and fired up my computer. I was quickly able to research what I was looking for, and with a click, request quotes from a half dozen dealers in the area. fired up my computer. I was quickly able to research what I was looking for, and with a click, request quotes from a half dozen dealers in the area. The first response I got was from Peters of Nashua. It gave me a good starting point, and soon other quotes arrived as well. While all the quotes were within a few hundred dollars of each other, the real difference was seen when I actually visited each dealership. My overall experience with the folks at Peters was excellent. I had done my homework, Consumer Reports, Edmund's, etc., and compared different makers, models, and trim-lines. When I arrived at each dealership I was ready to ask one question. "What is your best offer?" Only Cheryl Tinkham at Peters answered that question with a print out of her invoice for the car, a clear statement about cash back from Honda, and the amount of the dealer holdback. She then told me that there was a document fee (all dealers have them) and exactly how much that would be. I had it. The exact price that they would sell the car for. I told her I wanted to look at other dealers as I had other quotes from places I had yet to visit. I braced myself for the hard sell of "now or never", but what I got was "O.K., but when you have seen them all, please let me know what your best offer is so that we might try to see if we can earn your business." After a half dozen dealer visits, earn my business they did! Sales Consultant, Ron Stella walked me through the process, and while offering extras and add-ons, never applied pressure for me to do more that I wanted to do. When I arrived to pick the car up, it was ready, looking great, and Ron went over every feature and answered all my questions. I would strongly recommend this dealership and these people to anyone looking for a new Honda. They were the lowest pressure, politest, most respectful dealership I visited, and we worked out a really good deal. So do your homework. Look around for the best price, but give Peters the chance to earn your business. I think they will, and I think you will be very happy!! More

Purchasing a new car at Peter's Honda was a pleasant experience. The sales person Chris Cannata was always pleasant and answered all my questions. Unlike most car salesmen and car dealers there was no experience. The sales person Chris Cannata was always pleasant and answered all my questions. Unlike most car salesmen and car dealers there was not extreme pressure. They were interested in selling a new car at a fair price and I was interested in purchasing at a good price. They also gave me the price I asked for the new car and for my trade in and there was no haggling over and over. The support staff also did whatever they needed to do to make the experience pleasant. More

Purchasing a new car at Peter's Honda was a pleasant experience. The sales person Chris Cannata was always pleasant and answered all my questions. Unlike most car salesmen and car dealers there was no experience. The sales person Chris Cannata was always pleasant and answered all my questions. Unlike most car salesmen and car dealers there was not extreme pressure. They were interested in selling a new car at a fair price and I was interested in purchasing at a good price. They also gave me the price I asked for the new car and for my trade in and there was no haggling over and over. The support staff also did whatever they needed to do to make the experience pleasant. More