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Peterson Chrysler Jeep Dodge - Service Center

Lumberton, NC

4.4
315 Reviews
Call Service Center (910) 812-1783

315 Reviews of Peterson Chrysler Jeep Dodge - Service Center

Sort by
June 08, 2024

It was fast, Zanera is best at service , she always take care of customer sweetly More

by jatinp2021@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for reviewing Peterson Chrysler Jeep Dodge Ram!

Jun 10, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for reviewing Peterson Chrysler Jeep Dodge Ram!

Helpful
June 07, 2024

Vehicle was there for 2 months - waiting for parts. Very difficult to get someone on the phone in the service department. Left voice mail messages and calls were not returned. They said that they di More

by JHELMOREJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with several people
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Helpful
June 07, 2024

I was very satisfied. The people were very courteous and professional. The service was prompt and professional done. It was a great experience. Thank you! More

by JAMESKINLAW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -

Peterson Chrysler Jeep Dodge responded

We're delighted to hear you had a great experience with our team at Peterson Chrysler Jeep Dodge Ram. Thanks for the kind words and support!

Helpful
June 04, 2024

JANERA WAS AMAZING GREAT SERVICE! ALWAYS BRING MY TOYOTA IN TO HER FOR SERVICE DEFINITELY GIVE HER A CALL FOR YOUR SERVICE NEEDS More

by TERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JANERA
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Jun 04, 2024 -

Peterson Chrysler Jeep Dodge responded

Terry, thanks for the fantastic review! We're delighted to hear that Janera consistently provides great service at Peterson Chrysler Jeep Dodge Ram. We'll be sure to pass along your kind words!

Helpful
June 03, 2024

Great service love how everyone was very nice and out going great place to get service More

by FREDDIEFOX23.FF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Peterson Chrysler Jeep Dodge responded

Freddie, it was our pleasure to assist you. Thank you from all of us here at Peterson Chrysler Jeep Dodge Ram!

Helpful
June 02, 2024

Had an appointment for 11, arrived at 1055 didn’t leave until 130. What’s the point of an appointment? Waited 2 hours and 40 minutes for an oil change and tire rotation l. More

by SELENA.LOCKLEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Jun 05, 2024 -

Peterson Chrysler Jeep Dodge responded

I apologize for the long wait during your appointment, Selena. We strive to provide timely service, and it's clear we fell short this time. Please reach out so we can discuss how to improve your experience in the future. Thank you, Tony Blackmon - General Manager - (910) 812-1851

Helpful
June 02, 2024

The sales crew need more training to be more professional and watch how they speak around customers when they inside the center More

by frankrobinson1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Peterson Chrysler Jeep Dodge responded

Thank you for your feedback. We strive to maintain a professional environment and appreciate your input on how we can improve. If you'd like to discuss this further, please feel free to reach out. Thank you, Tony Blackmon - General Manager - (910) 812-1851

Helpful
June 02, 2024

Went in for oil change. Curtis was very professional. Enjoyed talking with Nick while car serviced. More

by WANDA.COOK53
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis and Nick
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Jun 03, 2024 -

Peterson Chrysler Jeep Dodge responded

Wanda, we're delighted Nick and Curtis delivered 5-star service! Thank you for choosing Peterson Chrysler Jeep Dodge Ram for your oil change.

Helpful
June 02, 2024

My experience was awesome and so was the staff. Brittany was kind and and answered all my question. More

by HOPEHPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany
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Jun 03, 2024 -

Peterson Chrysler Jeep Dodge responded

It is great to hear that you had a positive experience with Brittany and the Peterson Chrysler Jeep Dodge Ram team. We are here to help with any automotive needs!

Helpful
June 02, 2024

Quick and fast service it may have been the time of day. Your customer service was friendly and efficient. More

by SMELVIN3485
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pittman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Peterson Chrysler Jeep Dodge responded

Thanks for the feedback about our friendly and efficient service at Peterson Chrysler Jeep Dodge Ram. Safe travels and see you next time!

Helpful
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