Peterson Toyota

A change of rating i find necessary based on excellent customer service shown to me by Marcus D. ,Service Manager in which he fixed a serious issue with my car and excellent handling of the situation. I customer service shown to me by Marcus D. ,Service Manager in which he fixed a serious issue with my car and excellent handling of the situation. I have no reserve whatsoever in utilizing Peterson Toyota for all my service needs. Sincerely, Peter Cooledge More

I highly recommend Peterson Toyota service department. They were very transparent, honest, did a quality job, and did it at a very fair price. My Tundra had a complex electrical issue and they kept workin They were very transparent, honest, did a quality job, and did it at a very fair price. My Tundra had a complex electrical issue and they kept working on it until it was resolved. My service advisor, Richard Barnhart, in a word, was excellent. He was very knowledgeable, personable, and cared about me and my Toyota. He felt bad that it took longer than originally estimated, as electrical problems sometimes do, and he gave me every discount and price cut that he could. I can’t promise you that you will get a price cut or discount, but you can trust this service department, when trust is a hard thing to find these days. More

Peterson Toyota Overwhelmingly provides a great customer experience. Ask for Kathryn, she is awesome! Peterson Toyota has earned my lifetime trust and loyalty. I live in Redmond Oregon, but I now trave experience. Ask for Kathryn, she is awesome! Peterson Toyota has earned my lifetime trust and loyalty. I live in Redmond Oregon, but I now travel to Boise to receive nothing but professional, respectful, and truly supportive services from Peterson on my Highlander. Words cannot describe how much comfort, reliability, and confidence I feel driving very long or short distances with my Highlander, while knowing that Peterson have my needs completely covered. Kindest regards, Greg More

So, I brought my 2016 4Runnier in for 60,000 mile service on Oct. 10, 2025 (incidentally, this service costs right at $1000) and when the car was returned to me, the dash cam was unplugged from the inside. on Oct. 10, 2025 (incidentally, this service costs right at $1000) and when the car was returned to me, the dash cam was unplugged from the inside. After a considerable amount of re-setting and re-calibration to the dash cam system, I finally got it to work properly again - what a pain. I brought my 4Runner back for transmission service on November 5th, 2025. and took the opportunity to confront the assistant service manager, Anthony Hourani, with this issue and to ask that they not unplug the dash cam again. He explained to me that they had to disconnect the camera in order to keep it from "reading the computers" in the service bay that have "customer information" on them. I guess they think they can xxxx on people and tell them it's raining. Since the hood was open for the service, and would have blocked any ability of my dash cam to "read" their computers, I had to tell Anthony that his excuse for this didn't add up. If you have a dash cam, and intend to take your car to Peterson Toyota for service, you might want to ask them not to touch it when it's in the service bay or you may have to go through all the xx I had to go through in order to get it working properly again. My REAL question is...what exactly are the service technicians hiding and/or afraid my camera will actually "see" them doing or not doing while in for service? THIS IS THE MUCH BIGGER ISSUE...while in for the transmission service on Nov. 5th, someone put a dime-sized dent/ding in the top of the hood about an inch away from the front edge of the hood...see posted photos...and long story longer...Peterson refused to fix it or have it fixed at their expense, which I KNEW they wouldn't do. They are dishonest, insanely overpriced, ($195 per hour for labor) and will not do the right thing when they damage your car or do something wrong. Steer clear of them if at all possible. One of their service managers, Todd Clark, called today to let me know they won't accept responsibility for the damage they caused while my car was in their care. What a shock. Michael White CDR, USN (Retired) More

Had an appointment to test drive. After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to After the drive Michael Landphere sold us the car. He was great an knowledgeable, the perfect salesman. I can only recommend him to anyone wanting to by a high qualities car for a fair price! More

Went in to purchase a vehicle and went directly to the manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him manager rather than saleman. Told him what I wanted and that I wanted no xx and would just talk "out the door price". Manager was grumpy. Told him I dont want to be asked questions but only discuss price. Eventually got a salesman whom was ok. Looked at vehicle and told him resonable price (listed on internet) was fine + t&l. Agreed to a figure. Then in the end wouldnt accept CASH and only wanted a finance/loan option! How stupid! Went across the street to Lithia Ford and bought a new vehicle from them. Do youself a favor and go to Lithia! More

I wish I could put zero stars. We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, a We bought a vehicle from here this year that now need a new transmission, differentials, transfer case, computer module, suspension, brakes, tires, and rotors. Luckily we bought an extended warranty that is covering some items but there is still close to $10,000 in repairs we will have to cover. These problems started not even 3 months after buying it. We went to what felt like every manager in the store to ask for help with costs just to be turned down because we bought the vehicle “as is”. We understand there is risk in buying a used vehicle but it is very upsetting to have so much go wrong in such a short amount of time. It seems as though they only cared about making a sale and not taking care of a customer. They say they provide the finest automotive experiences in the state of Idaho but that is unfortunately not the case. More

I purchased a Rav 4 Hybrid Woodland Edition from Dan Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive t Willmorth at Peterson Toyota. He is a really wonderful sales person. He greeted me as I got out of my car and was kind, respectful, and attentive through the entire sales process. He explained things clearly. I have also been able to come back to see him for questions and he continues to be just as friendly. I've been a Toyota owner for 26 years so I really love the brand. Since customer service if very important to me, I would highly recommend him to anyone. Jason Hallum was also a great finance manager as well. More