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Pettus Chrysler Dodge Jeep Ram DeSoto

De Soto, MO

4.2
269 Reviews
Call Dealership (636) 330-0466

12830 Hwy 21

De Soto, MO

63020

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269 Reviews of Pettus Chrysler Dodge Jeep Ram DeSoto

May 23, 2025

I had my van in because the key fob would not come out. When I picked it up it wasn't fixed and I had to return it. It was fixed the 2nd time, but I had to pay the warranty $100 deductible again ????. More

by ALAN-CHAPMAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Petsch was very helpful
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Hi Alan, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced. That’s certainly not the kind of service we strive to provide. We’d like to take a closer look into the situation regarding the warranty deductible and make sure everything was handled properly. Please reach out to our service manager directly so we can review the details with you and work toward a resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

May 23, 2025

Alan was super easy to work with and had answered all of the questions I had about the car proficiently!! Can’t thank him enough! More

by tame.raider
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alan Clark
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May 27, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much! We’re thrilled to hear Alan made your experience smooth and informative. He’s great at what he does, and we’ll be sure to pass along your kind words. Enjoy your new ride, and don’t hesitate to reach out if you need anything in the future! 🚗🙌

May 10, 2025

Always friendly and price is reasonable Also makes sure the work is explained and what if any, insurance will cover More

by SCHALKMICKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daven
Report | Print
May 13, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you for the 5-star review! We’re glad to hear you’ve had a friendly and transparent experience with us. Clear communication and fair pricing are top priorities, and we’re happy to hear it’s made a difference. We appreciate your support!

April 22, 2025

After a mix up with the schedule They got me in and fix the problem in a timely manner More

by ROGERJOHNSTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa and jordon
Report | Print
Apr 28, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you, Roger! We appreciate your patience and are glad we were able to get everything sorted out and taken care of quickly. We’re grateful for your support and look forward to helping you again in the future!

April 21, 2025

Purchased Jeep's flagship model, the Grand Wagoneer Series III, as a used vehicle. Drove the vehicle for nearly 3 months before electrical issues arose. Made my first payment on the vehicle, the cosmet More

by Wagoneer22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unnamed
Report | Print
April 14, 2025

Thank you for your service. Thank you for your All that you do God bless you all. More

by VIRGINIA.CANNON62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All I know is she's covered custom service
Report | Print
Apr 16, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much, Virginia! Your kind words and blessings truly mean a lot to our entire team. We’re grateful for your support and honored to serve you. God bless you as well!

April 13, 2025

Courteous, professional and set my expectations when issue was discovered & needed to be addressed. I was offered a ride more than once 😀since I would be at dealership for a while. Since 2015 we have More

by DFGROBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were GREAT!!
Report | Print
Apr 16, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much for the continued trust and support! We’re glad to hear our team was courteous, professional, and kept you well-informed throughout your visit. It means a lot to us that you’ve chosen Pettus for four vehicles since 2015—that kind of loyalty is what we strive for every day. We truly appreciate you! 👍🚗

April 11, 2025

We were on a countdown to derate,, for those,of you that don’t know it where you are limited to 5 mph after you go 120 miles. They were able to get us in and diagnosed without a proper appointment. Ordered More

by davidsofia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randol
Report | Print
Apr 16, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you so much for the amazing review! We’re glad we could get you in quickly, get the issue diagnosed, and back on your 800-mile journey—especially with a derate countdown looming. We know how critical timing is in situations like that, and we’re proud our team could come through for you when other places were backed up. Safe travels, and thank you for trusting Pettus to get you back on the road!

April 10, 2025

I was stuck with an emissions derate warning message. Without a proper service appointment. The team got us into diagnostics and scheduled the part. Outstanding when most other dealers had a 30 day wait More

by davidsofia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randol
Report | Print
Apr 16, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you, David! We’re so glad our team could step in and help you out during a stressful situation. Getting you diagnosed and back on the road quickly—especially with an emissions derate warning—is exactly the kind of service we aim to provide. We truly appreciate your kind words and trust in us. Safe travels!

April 10, 2025

I was stuck with an emissions derate warning message. Without a proper service appointment. The team got us into diagnostics and scheduled the part. Outstanding when most other dealers had a 30 day wait More

by davidsofia
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randol
Report | Print
Apr 16, 2025 -

Pettus Chrysler Dodge Jeep Ram DeSoto responded

Thank you, David! We’re so glad our team could step in and help you out during a stressful situation. Getting you diagnosed and back on the road quickly—especially with an emissions derate warning—is exactly the kind of service we aim to provide. We truly appreciate your kind words and trust in us. Safe travels!

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