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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,206 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,206 reviews

October 09, 2024

Very nice experience everyone was very friendly I bought two cars from them and I would most definitely buy a another car for them More

by Very unhappy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Thank you from the Phil Fitts Family

October 08, 2024

Very accommodating to pick up my car at work and dropping it off when done More

by wagneramy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

October 05, 2024

Kenny is outstanding! I look forward to calling for service appointments knowing I get to deal with such a great person like him. He took care of my vehicle needs once a More

by bronco-buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Oct 07, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kenny here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

October 05, 2024

Michelle Swogger is a wonderful, no-pressure sales person. She is straight forward, honest and worked diligently on my behalf. I highly recommend asking for her when visiting the dealership! More

by johnawetzel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger
Oct 07, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much, John, for your excellent review! We are so glad that Michelle had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

October 03, 2024

Greg Knauf and team were great to work with. Very happy with my order, purchase, and process. More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

October 03, 2024

Oustanding customer service as well as repairs. Rob listened to our concerns and followed through with ordering the correct parts. I will be back. More

by KELLIOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Fisher, Jim Cartwright
Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

October 03, 2024

I was very pleased from start to finish with my experience. I was treated with respect, my time was valued, and Callie was a joy to work with! Thank You! It was refreshing to work with a frien More

by flemingka2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Callie Whiting, Terry from Service dept
Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your kind review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

September 27, 2024

Great buying experience! Michelle, Eric, and Noelle were knowledgeable, friendly and a real pleasure to do business with. I would highly recommend Phil Fitts Ford. More

by thp4398
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michelle Swogger, Noelle Lavelle, Eric
Sep 27, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with Michelle and our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

September 24, 2024

I walked into this place a little nervous as buying a car can do to ya, but left there with a peaceful easy feeling, an ear to ear grin and a beautiful pickup truck! Callie was so sweet and helpful to my wif More

by dean.carlino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Callie Whiting
Sep 26, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

September 22, 2024

Phil Fitts is alway reliable and helpful. The service is top notch and I can recommend them to others More

by chyatesg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Sep 23, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! Kenny and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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