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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
556 Reviews

556 Reviews of Phil Fitts Ford & Lincoln - Service Center

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July 02, 2025

They went above and beyond to help me with the right price and vehicle..thanks More

by redrox711
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ava
Jul 02, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

July 02, 2025

The work they did was excellent! ! When they were done my truck looked like brand new!! More

by SHERLENN50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

June 30, 2025

Kenny from service , is great to deal with as usual . Very professional and polite . My truck had the works and a recall done . I’m pleased with the job done . One thing I would change is the waiting roo More

by jenorr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 30, 2025 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

June 29, 2025

Great Ford dealership, always friendly. Tony was easy to work with and took great care of my vehicle. More

by B1978K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2025 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

May 15, 2025

Service department is friendly and courteous. A part had to be ordered and when the part arrived, my Bronco was serviced that same day. More

by Buckin Bronco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny—excellent
May 15, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

April 12, 2025

Kenny is always helpful and kind! He is always accommodating with the scheduling. It was a bit of a wait to complete the service this time but typically the service is quick and easy. More

by DEANNA.FRABOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Apr 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

April 11, 2025

Great service as always! Professional, courteous, informative, and great to work with. Found the truck I wanted. More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

April 02, 2025

Body Shop extremely friendly and helpful. The repairs were completed on time and no problems More

by PERKINS2867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juley
Apr 02, 2025 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

March 22, 2025

The service dept is always very friendly and helpful and Rob took care of me fast More

by bakersecret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob in service dept
Mar 25, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

February 24, 2025

Fast professional service by professional employees. Very easy to get my service appointment. I was well informed of everything that was going on during my appointment. More

by JUNGLE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Feb 24, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

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